Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
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Lisez les avis des autres
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de ss396.com
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
1 mai 2026
Avis spontané
Réponse de ss396.com
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
Réponse de ss396.com
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
I received everything in a timely…
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
11 mai 2026
Avis spontané
Réponse de ss396.com
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Perfect fit on my 1967 Nova
13 mai 2026
Avis spontané
Réponse de ss396.com
Glad to hear that Kim! Thanks for shopping with SS396!
Réponse de ss396.com
Hey Jason, thank you for the review and for shopping with us!
They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
6 mai 2026
Avis spontané
Réponse de ss396.com
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
Lower Door Panel Molding
The item I needed was delivered in perfect condition and on time. The price was very competitive.
28 avril 2026
Avis spontané
Réponse de ss396.com
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
Item arrived damaged but because I…
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.
4 mai 2026
Avis spontané
Réponse de ss396.com
Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.
Réponse de ss396.com
..and thank you Jacob for shopping with us! We appreciate the business.
They where fast and that's what I like…
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered
28 avril 2026
Avis spontané
Réponse de ss396.com
Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!
LED Light Kit
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.
21 avril 2026
Avis spontané
Réponse de ss396.com
Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.
Great product,great pricing!
1 mai 2026
Avis spontané
Réponse de ss396.com
Hey Sam! Thank you for the nice review. We appreciate your business and hope to see you again at SS396!
Réponse de ss396.com
Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!
I needed reproduction wiper blades and…
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.
26 avril 2026
Avis spontané
Réponse de ss396.com
Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!
Slow shipping, incorrect info on webpage, slow refund
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.
Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.
18 avril 2026
Avis spontané
Réponse de ss396.com
We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved.
Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately.
If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.
Came earlier than expected
Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you
21 avril 2026
Avis spontané
Réponse de ss396.com
Hey Larry, thank you for the five star review and for shopping with us!
Poor quality mirror
Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710
10 avril 2026
Avis spontané
Réponse de ss396.com
Hey Michael, we are not seeing an order under this name? If you do not like the mirror, please give us a call and we can set up a return for you!
EDIT: Okay with that name we were able to look up your order. It seems you already called a few days ago and we have sent a return authorization along with a return label for the mirror. Once we receive the mirror we can process the return and get you another mirror sent out! Sorry for any inconvenience.
I received the part excellent service
I received it. It only took a couple of days. Excellent service.
9 avril 2026
Avis spontané
Réponse de ss396.com
Hey Scott! We are glad you enjoyed your experience shopping with SS396 and we hope to see you again soon!
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