Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
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Lisez les avis des autres
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... Voir plus
L'entreprise a répondu
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Voir plus
L'entreprise a répondu
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wron... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Coordonnées de contact
2 Commerce Blvd, 32164, Palm Coast, Etats-Unis
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bien
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Timely and well packaged.
20 mars 2026
Avis spontané
Réponse de ss396.com
Thanks for the review and for shopping with us Paul!
Réponse de ss396.com
Glad you had a great experience! Thanks for shopping with SS396!
Perfect kit and fit...
12 mars 2026
Avis spontané
Réponse de ss396.com
That is what we like to hear Dan! Thanks for shopping with us!
Réponse de ss396.com
Thanks for taking the time for the review!
Service above industry standard
I made a mistake on my order and had ordered 2 heater cores. A very nice lady called me to clarify and also discuss items on back order. Most companies would have used email and the extra time for that personal touch with a phone call makes all the difference. This will now be the first place I look when I need parts.
11 mars 2026
Avis spontané
Réponse de ss396.com
Keenan, we were happy to help out! Thanks again for choosing SS396!
The headlight screws and springs were…
The headlight screws and springs were perfect replacements
13 mars 2026
Avis spontané
Réponse de ss396.com
Glad it worked out well for you Phil! Thanks for shopping with SS396!
The order was received appears defective.
The order was received and checked upon arrival. Further inspection of the part revealed it would not fit correctly. Both packages were scheduled to arrive the same day - one arrived a day later.
13 mars 2026
Avis spontané
Réponse de ss396.com
Frank, packages can arrive on different days if something is being drop shipped for example. As for it not fitting, give us a ring and let's see if we can help you out!
I got my order in within a week of…
I got my order in within a week of ordering. Thank you for your speedy delivery. Everything looks great from first view.
12 mars 2026
Avis spontané
Réponse de ss396.com
Hey Brandi! We are glad to hear that! See you again soon.
Excellent Service, Quality Parts!
Purchased many parts for my 69 Chevelle SS396 restoration, with a few more left to get. Never had a bad experience with Ground Up!!
9 mars 2026
Avis spontané
Réponse de ss396.com
Thanks Jason! That is what we like to hear!
Fast delivery and great service and the…
Fast delivery and great service and the right parts
5 mars 2026
Avis spontané
Réponse de ss396.com
Larry, thanks for the review and for shopping with SS396!
Great job as always
12 mars 2026
Avis spontané
Réponse de ss396.com
Mike, we like to hear that! Thanks for shopping with SS396!
Products and timing
12 mars 2026
Avis spontané
Réponse de ss396.com
Thanks for the five star review Chad!
Product showed up days late no tracking…
Product showed up days late no tracking information was provided
13 mars 2026
Avis spontané
Réponse de ss396.com
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.
The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!
Thanks!
I ordered a rear bumper it was going to…
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
11 mars 2026
Avis spontané
Réponse de ss396.com
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.
That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
What a rip-off! Shop elsewhere!
Ridiculously expensive for 2 power steering cables.
Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!
NO CUSTOMER SUPPORT!
Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.
DO NOT USE THIS COMPANY!
2 mars 2026
Avis spontané
Réponse de ss396.com
Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.
FedEx was the problem
** UPDATE **
The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.
FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.
10 mars 2026
Avis spontané
Réponse de ss396.com
Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!
EDIT: Thank you Deacon!
Réponse de ss396.com
Lou, thanks for the five star review and for shopping with SS396!
Quick shipping and very well packaged.
Quick shipping and very well packaged.
11 mars 2026
Avis spontané
Réponse de ss396.com
Steve, we are glad your order arrived safe and sound! We hope to see you again!
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