Start New Financial Avis 

88
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My experience was one of the best, first of all customers service was excellent. Every time I called to get help they were very polite and knowledgeable with me and my account. Start New financial hel... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Need better communication between agents and clients. Improve reports so they are better user friendly. Customer service agents who answer the phone are excellent. The are very friendly and helpful.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Every time I've spoken with a representative they were willing to go beyond to assist me and seemingly enjoyed doing their job. I received precise answers to my questions and easy explanations if I n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

thy made it easier for me and patient. with suggestions of my payments. i could call and talk with them if i ran into legal problems. i spoke to Shannon today and she explained to me a letter that i r... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating. Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators. Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.


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4,4

Excellent

TrustScore 4.5 sur 5

88 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(88)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My Experience using Start New services.

I had a great experience with Start new, because they have very professional employees that were able to solve problems instantly, and they take very good care of you from the beginning to the end. Thank you guys so much. I will consider you for further business, and I will also tell others about your service and encourage them to use your service.

5 août 2026
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Réponse de Start New Financial

Wow!! This is such great feedback! Thanks, Barbara! We're so happy that your experience with Start New Financial has been positive! Have a wonderful day :)

Noté 5 sur 5 étoiles

The people representing SNF were always helpful.peolple

The people representing SNF were always very kind and understanding. I am very excited that I could pay my debt and enjoy freedom again. Thank you for your program.
Sincerely yours,Meredith M. Martin

13 juillet 2026
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Réponse de Start New Financial

Hi Meredith! Thank YOU for your participation in our Program! Congrats on your great achievement! :)

Noté 5 sur 5 étoiles

I am very glad that I seen the…

I am very glad that I seen the commercial on TV. And when I called them, they were very great, pleasant and helpful. A very Blunt to the point.
They've resolved all my debts it made it very easy. on the payment.

9 juillet 2026
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Réponse de Start New Financial

Hello Randall! Congrats on your success in our program and thanks for sharing your good news :)

Noté 1 sur 5 étoiles

Any good reviews about SNF are FAKE!!

Any good reviews about SNF are FAKE!!! They promised 50% reduction in my debts. Several of the debts were sold off to other collecting companies before they even made contact with them. Now I'm fighting a legal battle cuz they LIED about settling several of my debts. I have already paid in $32000 in 3 years and finally put a stop payment on my bank account. They had NO/ZERO documents about who, how much and what the settlement was with. I logged into their "Portal" and you can't access any documents from it. They have foreigners that you have to talk to all the time that barely speak English. No one can give you a straight answer...they repeat the same lies over and over. I had worked with a debt consolidation company many years ago and it was a transparent and seamless transaction. DO NOT EVER use Global Holdings and Start New Financial. They RUINED my good credit and they never came close to settling my debts. You will pay BOGUS fees like, service handling fees, Fake attorney fees and "certified mail" to send a check to the creditors...ya right - it's done electronically and when I asked for receipts from FEDEX/post office they said they "don't keep them". I wish I could get the word out to everyone about how CORRUPT and what GIANT SCAMMERS these Jerks are!!
NEVER SIGN UP WITH THESE CLOWNS!!!

5 juillet 2026
Avis spontané
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Réponse de Start New Financial

Hello Shelby - We are sorry to hear that that you were dissatisfied with your experience. While we respect your right to share your perspective, we do not believe this review accurately reflects our interactions or the services we provided.

We are committed to honesty, transparency, and professionalism in all of our customer relationships. Based on our records, we fulfilled our obligations and provided meaningful assistance throughout the engagement.

We recognize that experiences can be viewed differently, and we remain open to discussing any specific concerns directly. We are proud of the work we do for our customers and remain committed to delivering quality service and positive outcomes.

Noté 5 sur 5 étoiles

Great team to work with I was scared at…

Great team to work with I was scared at first of getting in one of get out of debt program until I took a leap of faith and started working with them they keep me updated on my progress I give them 5 ⭐️

2 juillet 2026
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Réponse de Start New Financial

Thanks for the review and for your trust in Start New Financial!

Noté 5 sur 5 étoiles

Easy terms

Easy terms, excellent communication and easy to understand assignment toward financial freedom.

24 juin 2026
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Réponse de Start New Financial

Hello Carl!! Thank you taking the time to share about your positive experience with Start New Financial! We wish you all the best :)

Noté 5 sur 5 étoiles

Very friendly helpful

Very friendly, helpful. Concerned that I’m happy with my progress and your progress helping me.

19 juin 2026
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Réponse de Start New Financial

Hi Kellie!! Thanks for taking the time to share this feedback! Have a great weekend :)

Noté 5 sur 5 étoiles

It’s always been great dealing with…

It’s always been great dealing with Start Financial! They have my best interest in mind and I definitely like talking to them! Thank you so much!

17 juin 2026
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Réponse de Start New Financial

Hello! We appreciate the feedback! Have an awesome day! :)

Noté 5 sur 5 étoiles

very easy to talk to and to update…

very easy to talk to and to update account.

2 juin 2026
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Réponse de Start New Financial

Howdy Rachel! We pride ourselves on making your client experience as easy and transparent as possible. Thanks for noticing and for sharing! :)

Noté 5 sur 5 étoiles

I enjoyed working with Start New…

I enjoyed working with Start New Financial. They helped me on getting my accounts paid off. Thank you!

8 juin 2026
Avis spontané
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Réponse de Start New Financial

Hi Germaine!! You're welcome! Thanks for sharing about your positive experience with Start New Financial :) Have a fantastic week!

Noté 5 sur 5 étoiles

Start New Financial services!

Start New Financial has been great throughout my whole process. They’ve been communicative and very helpful. It’s been easy to use as well. No hidden surprises! I would recommend them if you need help with debit consolidation.

27 mai 2026
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Réponse de Start New Financial

Hello Margaret! We really appreciate you taking the time to craft such a thoughtful review! Let's talk again soon! :)

Noté 5 sur 5 étoiles

They were always polite knowledgeable…

They were always polite knowledgeable and effeciant. Easy to talk to and especially patient with my questions.
Great company to work with.

19 mai 2026
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Réponse de Start New Financial

Hi Thea!! Wow! You are too kind! Thanks for sharing about your positive experience with Start New Financial :) Have a wonderful day!

Noté 1 sur 5 étoiles

When I found out that a 9,000 debt is…

When I found out that a 9,000 debt is now cost my mother 15,000. Because they extended her account for another year at higher payments. and now gets a collection notice And she's already received a letter stating everything was settled. And they are still taking her money. We need help asap. She has nothing left. And her fridge is empty. She only weights 105 as it is now its taking a toll on her health and getting worse because of this stress. Her account is under Lucinda P Barr. Its to hard to call I have a list of people we have talked to and I'm getting no wear. Its a big run around. Looks like my moms account was sold to global. My mom was told you merged and changed your name. That's a lie. And a fake check to a lawyer she doesn't even know. Plus her account we have the settled letter in hand and everything is paid for on her account. But she still has to pay again. I'm about to call everyone. She has paid double her debt. Her savings is gone because of this reduction in her consolidated 9 thousand dollar bill. I've added everything up and now up to 15000 I think someone owes her back this is crazy. 2years went to 3 years at 411 a month. I need to know why you changed her over to global? It was not a merge like she was toled. And a activity history for her account. She's called 23 times on this matter and no answers

5 mai 2026
Avis spontané
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Réponse de Start New Financial

Hello Kristen — Thank you for taking the time to provide additional information regarding your mother’s experience.

We’d like to clarify a few points that may be helpful. All three of your mother Lucinda’s enrolled debts have been successfully resolved, and her program with Start New Financial has been completed.

To clarify, Lucinda’s program has always remained with Start New Financial. The only change that occurred during her enrollment was a transition from one payment processor to another. By “payment processor,” we mean the platform responsible for handling the banking transactions associated with her program. This change did not materially alter the terms or structure of her program.

Any delays in completing the program were related to negotiations with creditors, which can sometimes take longer than anticipated depending on creditor participation and settlement timelines.

While we are not disputing the difficulties you or your mother experienced when attempting to contact our Customer Support Team, we have been unable to locate recent contact attempts in our records. Nevertheless, we take your feedback seriously and will continue reviewing this internally as part of our efforts to improve the customer experience.

Based on your comments, it’s clear we could have communicated these matters more effectively, and for that we sincerely apologize.

Most importantly, we are very sorry to hear about Lucinda’s health concerns and wish her all the best moving forward.

Noté 5 sur 5 étoiles

They’re doing a good job getting my…

They’re doing a good job getting my bill collectors to work with me on paying off my bills.

30 avril 2026
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Réponse de Start New Financial

Hello Melodey! Thank you for the compliment! We appreciate you! Have a wonderful day :)

Noté 5 sur 5 étoiles

I like that I don't have to worry about…

I like that I don't have to worry about missing payments. They take care of any "harassing" letters we receive from the creditors or law offices. So that's a weight of my shoulders. Every time I call them they are very friendly and polite.

23 avril 2026
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Réponse de Start New Financial

Hello! We sincerely appreciate you taking time out of your busy schedule to share about your experience with Start New Financial! We wish you all the best :)

Noté 5 sur 5 étoiles

Professional and helpful

Professional and helpful. Exceptional customer service

14 avril 2026
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Réponse de Start New Financial

Hello Malcolm! Thank you for the compliments! We think you are an exceptional client :)

Noté 5 sur 5 étoiles

I am very happy that the customer service representative was so understanding and patient with me.

I am very happy that one of my creditors has agreed to a settlement. So far that was quicker than I expected.
When I called to ask questions about how payment for the remainder for this creditor would work, the agent I spoke with was very helpful in answering all of my questions. She explained how I would continue to make payments to you and you would take care of making the payments. I asked many questions, and I have trouble remembering words to describe what I was asking for. She was very patient with me and would ask me questions to see if she had the right word I was trying to remember. I appreciated that so much.

7 avril 2026
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Réponse de Start New Financial

Hello Diane! Wow! What a thoughtful review! Thank you for taking time out of your busy schedule to share this feedback with the public. We appreciate you! Have a fun week :)

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