My experience was one of the best, first of all customers service was excellent. Every time I called to get help they were very polite and knowledgeable with me and my account. Start New financial hel... Voir plus
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Need better communication between agents and clients. Improve reports so they are better user friendly. Customer service agents who answer the phone are excellent. The are very friendly and helpful.
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Every time I've spoken with a representative they were willing to go beyond to assist me and seemingly enjoyed doing their job. I received precise answers to my questions and easy explanations if I n... Voir plus
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thy made it easier for me and patient. with suggestions of my payments. i could call and talk with them if i ran into legal problems. i spoke to Shannon today and she explained to me a letter that i r... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Start New Financial is a U.S. company headquartered in Grand Rapids, Michigan. Over the last few years, Start New Financial has helped thousands of clients eliminate, in total, millions of dollars in debt. Start New Financial is a member of the American Fair Credit Council; the International Association of Professional Debt Arbitrators; and the Better Business Bureau, with which Start New Financial maintains an A+ rating. Start New Financial’s team members have, together, decades of experience in the debt-resolution industry. Start New Financial’s team members maintain accreditation from the International Association of Professional Debt Arbitrators. Start New is committed to helping its clients and in conducting it's business honestly, ethically, and professionally.
Coordonnées de contact
5366 Plainfield Ave, NE Suite B, 49525, Grand Rapids, Etats-Unis
- 888-910-2632
- customercare@startnewfinancial.com
- startnewfinancial.com
4,4
Excellent
88 avis
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A répondu à 100 % de ses avis négatifs
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I was totally unsure of what was going…
I was totally unsure of what was going on with my case. Shannon H explained what was going on. I am releaved now and so happy I decided to use Start A New Financial. Thank You for the positive feedback.
28 novembre 2023
Avis spontané
Go to an NFCC approved counselor, not SNF. They have destroyed my mother financially
These guys convinced my hard of hearing mother who has mild cognitive impairment to sign papers agreeing to help her manage her debt. They have charged her appx $150/mo for years now and she was sued by Discover for nonpayment. Their debt settlement has destroyed her credit. The implications of bad credit in her late years of life are awful. They yelled at us when I called to advocate for her. Please trust us and stay away. If you need help with debt, look for an nfcc.org approved credit counselor, and do not use a private company, please!
1 février 2023
Avis spontané
Réponse de Start New Financial
Hello Kloe - This is concerning to hear. Understandably, for privacy purposes, you have not included your mother's name within your review, so we can't go back and analyze the circumstances surrounding her enrollment and time in our program. Having said that, generally speaking, clients who choose to enroll in our program go through an underwriting process to confirm they are an appropriate candidate. Our enrollment procedure has less to do with convincing and more to do with qualifying and determining if our services can/will put the consumer in a better position financially. We welcome an opportunity to speak with you and/or your mother so that we may have a better understanding of your concerns. If we can help, we will. Regardless, we appreciate your feedback and with you the best.
Very happy with the service
Very happy with the service. After making only one payment one of my accounts is already settled. Very fast-moving and the communication is great. Highly suggest this company.
14 août 2023
Avis spontané
Scam Debt relief
I'm 88 years old , and I came to this company through Debt Advisors and was sold a fake debt relief. # months after starting with this company my debt was charged off and they were still trying to get money from me . $590 a month for debt that was already charged off. Beware of Start New financial and Debt Advisors!
17 juillet 2022
Avis spontané
Réponse de Start New Financial
Karla, We don't have any clients in our system with the name Karla Mackie. Please provide your client ID so we can address your concerns as soon as possible.
STARTNEW Financial has been a HORRIBLE…
STARTNEW Financial has been a HORRIBLE service to use in consolidating our dept and paying it off. Rob and I started a process to get out of dept a little over 2 years ago. We were approached at our home by two very nice friendly gentlemen who were in constant or at least regular contact with us for the first 18 months of our 36 month agreement.
Before we signed up for this service, I read reviews and discussed with my sister who is in the credit industry. We felt confident that we were going to be treated fairly and professionally. After the first 18 months Cam Quisada was no longer interested in taking my phone calls and referred me to the customer service team. The customer service team has been EXTREMELY lacking in explaining the account charges. Today I requested to speak with a Supervisor and was told that they would have to call me back because there is not a direct line.
We have agreed to a loan to pay off any remaining settlements. When I reviewed the account there have been NUMEROUS UNEXPLAINED charges. I called Customer Support to get an explanation of the charges. I was told that I had to speak to the Loan agent about the settlements. This makes ABSOLUTELY NO sense. The Loan agent deposited the money in the Start New Account. The Loan agent cannot explain the charges.
We have no intention of consolidating dept or that need again in the future. However, any of our friend or family who may consider this option, please RETHINK using the Start New Program if it is presented as an option. Their Customer Service is HORRIBLE.
Today 05/03/2022 Spoke with Claudia. Wanted to know why we continue to have services charges and fees since we agreed to a loan. My understanding is that the loan was deposited as a lump sum and should cover all of the remaining settlement costs. If that is the case then START NEW should pay the full settlement agreement instead of payments.
3 mai 2022
Avis spontané
Great Experience and helped me out!
Thank you Robert for doing such a great job explaining the program and how it all works! I had reservations about moving forward but after it was explained to me I could clearly see how this was the best choice for me and my situation. I am saving money every single month and I now have a clear date when I am going to have all of these paid off. Thank you again for taking the time to explain everything to me.
30 septembre 2021
Avis spontané
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