Statushomecare Avis 179

Poor service
Don't deliver goods that have clearly been paid for
Don't return your calls
Don't return emails
Scammers
Don't use
Stay away at all costs
Having to raise a dispute to get money back
Don't even deserve 1 star
Appalling company
Little short of theft from person

I ordered my product and was sent an email saying it would be delivered as soon as possible. Then nothing, no updates, no responses to my email. No phone number to ring.

I think this is a scam site.

Poor product material, storage and transportation quality. Wrong items sent as replacement. Did not stack or store well. Returned to UK to find dilapidated boxes. Holes and splits. Buy from Asda or your local high street store. Price was too good to be true. Dec

Do not deal with this thiefs. After payment no contact. I have send mails and no answer. Ignorants. I have asked paypal for refund and also reported this company to police fraud line. AVOID THEM AT ALL COSTS!!!!

Ordered 16 pieces of wooden beading for a panelling effect, and 6 arrived? They arrived on time, but I’ve now had to cancel the joiner coming tomorrow to put them on the wall. Emailed them, so awaiting a response..

I ordered a grinder cutting disc for concrete. It simply never came, I have chased it repeatedly and I get only emails asking how they did.
On replying to them, they still haven’t refunded my money.
I would suggest that you don’t use this company.

Shocking is an understatement. My order was not delivered, not once but twice, they used excuse after excuse , first delivery company problems, then it was actually that supplier problems so they never really had the item and then just start ignoring my emails. Luckily paid via PayPal so I could reverse payment but save yourself stress and avoid this company at all costs. Total scam!

Naturally we would expect to pay the return cost of an item we have ordered incorrectly - standard policy on eBay and Amazon, but we have always been refunded the full amount (item cost & postage we paid for the original order).

So Buyers beware!! This company operates a double postage charge.

Such a pity, especially when we were originally informed that a full refund (items & postage) would be made,

Citizens Advice States:-
"You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure. (these were neither)

The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund. (there was nothing wrong with the items, accept we order the wrong size and paid the postage to return them)

If you paid for standard delivery when you bought something, the seller has to refund this if you return it. If you chose a more expensive delivery option, you'll have to pay the difference.” (we paid standard delivery to receive the item)

Please, please do NOT buy from this company if you make a mistake with your order!!!

Gave me 4 cups one was chipped. I asked for a refund they offered me a discount but I wanted to return them all. I wrapped and returned them far better than they wrapped it and they state they only recieved one. Absolute liars and a joke of a company.

Ordered four wall boards for a bathroom renovation, two boards were delivered within a week the other two a week or so later. Every board was damaged in at least two places all of them having damage on the tongue and groove vertical joint, absolute shambles. Managed to overcome the damage by cutting and repairing, trebled the time it should have taken to do the install, still receiving emails from them asking for details that were given in my first email to them - which had numerous pictures attached showing the damage on all panels. Absolute shower of sh$#e. Do not order panels from this company.

I use many different companies and you do get the odd glitch but this shower is in top place regarding NAFF service and a total no no in regards to efficiency--seriously---the manager of this lot needs to spend some time organizing some P45's or perhaps take a basic course in customer relations himself---absolutely ABYSMAL.

Do not trust this company, I had a project planned and I did not receive my order, they blamed evri, they promised a refund within 7 days which did not happen so I had to start a case with PayPal, they also trade under different names, so many red flags

Disappointing experience with this company. Ordered from here for the first time, it was good prices on some wooden washing line props. Its not even been a year they have started cracking apart. Contacted CS and apparently they cannot do much as third party companies own the product. Such a lame bog standard excuse covering their poor stock quality!

Why on earth are you customer advisors their for? To prat about and do nothing for a living. Atrocious company and will not be purchasing from here ever again!

AVOID AT ALL COSTS!

Great service!

Ordered 4 pots of paint on the Friday and they were with me on the Monday. Well packaged and at such a great price!

Thank you, Status Home Care!

Happy with my order. Items were cheaper than anywhere else online, arrived pretty quickly and happy with the products.

I ordered paint in early Oct 2024.

8 days later, no sign of it and no updates by email.

I emailed asking where it was and was told it was damaged in transit and they were out of stock. I was offered a refund or replacement when new stock came in (no timelines mentioned)

I asked them to cancel the order and issue a refund. (1st time)

2 days later, when I emailed AGAIN asking about the non-existent refund, I was told, that against my wishes, they sent the paint.

I asked them to cancel the order. (2nd time)

They refused to do so and asked me to refuse delivery. Evri dropped off the parcel without knocking on the door.

Now they give me the option of returning the order AT MY OWN COST despite ignoring what I wanted time and time again.

I will never use this useless services again.

Edit: I opened the package the paint was delivered in this afternoon and the pot was clearly re-packed after it was originally damaged in transport. Paint split everywhere.

I've opened a claim to get my money back.

Very poor customer service.. Ordered an item that showed 2 in stock & paid, receiving an order acknowledgment. Heard nothing at all for 2 weeks. Chased up & supplier has let them down, but will be back in stock in 2 weeks. I wait another 4 weeks hearing nothing. Chased again and no sign of the stock. Request a refund, supplier agreed & said it’ll be 5-7 days. 11 days later, still no refund. Contacted again and there’s been a technical issue!!
Refund final received another week later.
Avoid…

I ordered by mistake the wrong spray paint ,i contacted company and was told i could return it at my expense for postage , i tried to return it but none of the couriers will accept spray paint as its classed as hazardous ,yet it was delivered by Evri after contacting Evri ,the policy is no spray paint ,yet this company are flaunting safety rules and still sending out hazardous products as my replacent order was sent again 8 tins spray paint by Evri ! . My mistake but will never order again

After the reading the reviews, I was really nervous and wished I'd read them before placing my order. Even tried to cancel my order, but had a reply shortly after with full tracking info. Parcels arrived just 4 days after ordering. All items, in perfect condition for a fraction of the price elsewhere. Really happy. Thankyou

After reading the reviews I was very sceptical but have been pleasantly impressed. I placed the order, received confirmation and within a few days the items were delivered as described. Definitely will be using them again...thank you :-)