Stellantis Financial Services UK Avis 

Exellent quality service

Efficient and helpful company

I have got a lease Car that I pay £239.36 a month for, My lease agreement with yourselves says that My services is in along with the money I pay use each month, I’ve been in contact with your sales for the past three weeks because I took the car for the service thinking that the service was already paid for three my monthly money that I give to use for the lease my Car is a a Peugeot, registration V075 ZFC. When I took my car to the garage no Northallerton, I was told they didn’t have no authority to service my car. And as my lease agreement says that My services are paid for within my monthly payment for the Car., I phoned STallantis, to ask the question why I couldn’t get my car serviced when my agreement says that my services were repaired for within my monthly payment. Nobody could give me an answer., I was told that I wasn’t entitled to any servicing for my car, I did explain that it said in my contract that I was entitled to it because it’s already paid for within my contract money, then I was told that I was only entitled one service, now this went on for three weeks, three weeks later, I still haven’t heard back from them about this matter, unnecessary reason why I give a bad report, I don’t know what more information that Stellantis would like from me?, The reason for my dissatisfaction., is very clear, Stellantis is in breach of their own contract.

I rang to pay off my car finance and spoke to Gareth who was extremely helpful and made it really easy for me. I didn’t have to wait long and conducted the whole thing over the phone as I hadn’t got my agreement number with me at the time but I was able to find all the other information on my phone . Thank you

i didnt realise they are overwhelmed with d c a problems .i will await my turn .i was frustrated

I found that Stellantis arranged my finance quickly even though I was only seeking a small amount of finance and when I wanted to clear the balance early, they arranged the settlement quickly and granted a discount which I found to be generous.I had no doubt that I was dealt with at all times courteously and in a fair way.
Paul R

Unprofessional, deceitful, and completely untrustworthy. Avoid!
Avoid this dealership at all costs! They mis-sold me a car, sneaked hidden fees into my paperwork, and are still holding onto my money over a month after I gave the car back.

A sales advisor named Tyler secretly added nearly £2,000 of extras to my finance package without my permission. He lied about the GAP insurance pricing and later literally took the survey out of my hands to rate himself 10/10 before the sale was even halfway through. They also completely ignored the price we agreed on the phone and refused to take the car off the website despite me paying a £99 holding deposit.
When we challenged them, the dealership actually admitted fault. However, the initial options they offered us to resolve it were completely unacceptable and showed zero real accountability. Because of this, we decided to entirely wind up the agreement and return the car.
That is when it got even worse. The manager, Caitlin Catton, told outright lies just to get us out of the showroom. She claimed the finance was cancelled and my car tax refund was on its way, but weeks later, money was still wrongfully taken from my account. When we went back into the showroom to demand answers, she promised the money would be there by Friday. Instead, she didn't show up to work for two days to hide from the issue, and her claim about an HR investigation was another lie.
Desperate to hide their behavior, they even called the police on us just to stop other customers in the showroom from hearing how terribly we had been treated.

We have now spoken to multiple people at completely different levels of the business—from frontline sales advisors all the way up to regional managers. It has become glaringly obvious that the lying, dishonesty, and total lack of accountability is rife throughout the entire branch. The staff here are scamming people and taking complete advantage of their customers. When you call to get answers, you just get told someone will call you back, but they never do. Absolutely awful place.

Easy to deal with and open and upfront with charges etc

Good service by friendly and competent agents

Awful when closing out an agreement. Their systems are delayed in aligning, rude letters sent out demanding money as if we are in the wrong when it is their systems being so poor and no money was due!
Inaccurate information given by telephone operative who refused to listen to facts, and then pretended to go off to speak to a manager to resolve the issue, then left me on hold for over half an hour before I gave it and hung up, exactly what she clearly wanted me to do. I was polite throughout despite not being listened to and a simple issue being complicated by their inability to understand simple facts. Rude to not come back to speak to me to apologise for the delay on being on hold for so long, even if she was “speaking to a manager” (which she clearly wasn’t).
A company I never had an issue with what so ever when in finance agreement, the moment I drew it to a close, they become one of the worst companies I’ve ever dealt with. Shameful !

Stellantis on the Chiswick Roundabout is excellent. Their lead salesperson Akeel is numero uno! Always try to please and provide a loyal service.

I took delivery of a brand-new Vauxhall Frontera Electric in June 2026. Within days, the 12V battery failed completely, followed by repeated drive-selector lockups (flashing PRND) and critical "electric traction system fault: repair needed" warnings with a red spanner light that immobilised the car. Following a statutory repair attempt in August 2026, the exact same fault recurred within 48 hours, stranding the vehicle again. I submitted a formal legal rejection under the Consumer Rights Act 2015 on 21 August 2026.

Despite registering my household as vulnerable due to having a newborn baby and being left without safe, reliable transport, customer service has repeatedly hidden behind a generic "8-week" response script, sent confusing duplicate case emails, and failed to resolve an urgent mobility and safety issue. Appalling communication and aftercare when a brand-new vehicle fails.

Very helpful

Every thing went according to plan

Laura-Beth is always a pleasure to deal with, guides me through the process with an amazing professional manner.

Everything went wrong

knowledgeable and responsive staff who seemed genuinely interested in providing a service.

Clear concise communication.