STOREX Avis 

The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.That improvement with the storage locks directly from the app seams a litlle bit strange but we will see in time.

The reason for my 1-star review is not because of the staff at the Sunbury branch—they are excellent. My issue is with senior management and their pricing decisions.
I have been a customer at the Sunbury branch since it first opened, and the only reason I have remained with the company is because of Raj. He consistently goes above and beyond for every customer. He is professional, knowledgeable, dedicated, and genuinely cares about customer service. In my opinion, he is one of the company’s greatest assets and deserves recognition for the outstanding work he does.
My complaint is directed at whoever is responsible for the annual price increases. I would welcome the opportunity to meet with the CEO, together with Raj at the Sunbury branch, to discuss how the company can justify increasing long-term customers’ storage fees by around 30% every year. In my experience, most other storage companies increase prices by around 5–10%, depending on how long a customer has been with them.
These repeated large increases make loyal customers feel undervalued. I’ve spoken to many people who have left because they simply couldn’t justify the continual rises. Building a successful business is about retaining loyal customers through excellent service and fair pricing—not pricing them out.
I don’t know how these pricing decisions are made, but they are damaging customer loyalty and, in my opinion, driving business away.
Once again, I want to make it clear that my criticism is not aimed at the staff in Sunbury. Raj is exceptional, and his commitment to customers is the main reason I’ve stayed with the company. The business needs more managers like him.
I respectfully ask the CEO to read this review and arrange a meeting with me and Raj at the Sunbury branch to discuss the pricing strategy and how it is affecting long-standing customers.
Thank you.
Steven

Very friendly and helpful staff, gave me good advice to select the storage size that was the best fit for me and happy to answer any questions I had.

Excellent easy to use app and storage unit great staff especially Gavin very helpful

Excellent! I signed up to the Loughton STOREX & immediately felt at home. Gavin & Gemma really are amazing. They made me feel very welcomed from the start & helped me to customise my requirements. They are both super friendly & patient. It has given me so much more freedom in my life since becoming a guest. The units are spotless & keep cool. I like the modern keyless smartphone entry it reassures me that my stuff is safe. No more bulky padlocks & remembering keys. I think all the other storage providers out there should invest in this technology. The staff always go above & beyond. I highly recommend this place. Thank you so much STOREX, I am a very happy customer!

Easily accessible, easy to use, feel my belongings are safe and secured.good s

Didn't bother to contact me in any way before increasing price of my unit.
When I called to complain, there was no apology at all.
Total lack of customer service.

Nice modern units, easy access. I like the Bluetooth no fuss/easy approach etc..
So far very good.

Very modern, easy access.

Perfect place to store your belongings.
Thank You 👊💪

Initial discussion with Bena was great, very informative and thorough.
However, 24 hours later company took x 3 lots of payments. , I had forewarned them that x 2 were overpayments, they stated as they were In “ pending “, they would be sent back to my Acc.
After x 2 days having seen both payments gone through ( which were the over payments ), I sent an email ! .
By day 5, still no reply or reach out by the company. Very poor customer focused relations .

The staff Rianne was very lovely and helpful to me, and gave me all the necessary information.

Speedy check-in, welcoming reception, no unnecessary bureaucracy, and the facility looks secure.

Very helpful and was easy to use the app.

Very good customer service, clean and safe.

Customer service was really good. Storage is easy to use. It's all from your phone. I was a little hesitant at first but it works really well and easy

Staff are great especially Raj but price is expensive and very very expensive when the yearly price increases it goes up £70 a month a bloody joke many places go up by £20 a month so they don't even explain why such substantial increase when u ask staff they don't know why . But RAJ HE INE HELL OF A DECENT BLOKE who helps out wherever he can so ty raj and reason why i think the substantial increase is I think it cause owner wants to be greedy which he should put customer service and satisfaction before greedy profits I mean I no problem it going up £15-20 a month every year but £70 a piss take so I'd like to meet the owner and get him to explain to everyone why he feels need to rip people off unexpectedly n unnecessary.as mentioned I understand it needs to go up but not those sort price hikes and same with there own storage insurance they charge 3 times as much as other main insurance companies I no idea why it's wrong n should be cheaper if ur renting there storage unit/s ty