I had an issue with one specific application which didn't work with my current modem configuration. Top from support quickly understood my problem, made the change and then guided me through router re... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ched was fantastic. He was very polite during the call and through conversation we spoke about some things we both like to do. Really respect the way Ched represented himself and Superloop
Mike was excellent and extremely knowledgeable about Superloop's products. He took his time to walk me through the sign up process and was very patient. He is a great ambassador for Superloop. Hopin... Voir plus
Erica from the Residential & Business Support Team at Superloop was very helpful, knowledgable and patient. She was capable and helped guide me through technical troubleshooting my NBN connection is... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Superloop
Écrit par l'entreprise
Refresh your
internet_
Superloop is Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. Superloop is all about experience - we're not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.
Bundle & Save
Bundle any eligible service (like one of our mobile plans) with your existing Superloop internet, and you’ll get a $5 discount on your monthly internet bill. The more services you bundle the bigger your discount.
Free with Friends!
Sign-up friends or family to Superloop nbn and you’ll get 10% off (up to $10) your monthly bill. If you get enough people you could have FREE internet for up to six months. Check it out at spr.as/refer
superloop.com
Australia’s new network
Just one of the ways we make internet more super.
Superloop is one of the few telcos with a physical connection to every nbn Point of Interconnect across Australia. We also own a whole lot of sub-sea cable capacity which allows us to deliver reliable, high-speed internet at super-competitive prices.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Coordonnées de contact
12 Shelley Street, 2000, Sydney, Australie
- superloop.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Michaell great service thanks
Michaell was very helpful and professional. Extremely satisfied with his service
Thanks from kristina
8 avril 2026
Avis spontané
I had such a great experience with Ched.…
I had such a great experience with Ched. The customer service was absolutely amazing. He took the time to answer all my questions, explained everything clearly, and made the whole process feel easy and stress free.
You can tell he really knows his stuff —super helpful, patient, and genuinely cares about making sure you understand everything. It’s rare to come across service like this these days. Highly recommend
8 avril 2026
Avis spontané
Ed was very helpful and so lovely!!!
Ed was very helpful and so lovely!!!
Appreciate the fast and quick help! Ai could never, chat bots could never, talking to someone through the chat system on the app didn’t help much either but Ed was great!!!!
8 avril 2026
Avis spontané
Thanks Michaell
Thanks Michaell. He helped me to solve all the problems smoothly.
8 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The operator was very polite and…
The operator was very polite and helpful. However, speech could be more clear.
8 avril 2026
Avis spontané
Réponse : Superloop
Hi Umar,
We’re sorry to hear about your experience. Please respond to the information request we sent with your service number, customer ID, or case reference number so we can investigate and work on future improvements.
Cheers,
Superloop
Great internet service agent
Agent answered quickly and explained what he was doing every step of the way. He quickly assessed and found the issue. All resolved: very pleasant customer service agent - thanks Alas
Annemarie
8 avril 2026
Avis spontané
Jordan
Jordan was very helpful and delightful to speak with. Very happy. Ash
8 avril 2026
Avis spontané
The consult consultant was polite , patient and informative
The consult consultant was polite, impatient in answering questions. Mary Joy was informative and supportive. I’m happy that she got me through the whole process smoothly. If you satisfied with the service she provided.
8 avril 2026
Avis spontané
5 stars for Bert from Exetel
I'd like to really compliment Bert on how he dealt with me. I was very frustrated by the time he spoke with me.
I was very upset after 20mins we got disconnected and thought he may have hung up on me. But Bert called me back and after another 33 mins had sorted the issues that I'd been having for overa month and spoken to 3 other consultants in that time with no resolution.
Thanks Burt.
8 avril 2026
Avis spontané
Michaell is wonderful
Michaell has been wonderful tonight in assisting me with connecting to a new NBN plan. He answered all my questions and concerns and was so friendly as well.
7 avril 2026
Avis spontané
Great phone support
Text support via app too slow, but phone helpline support excellent.
7 avril 2026
Avis spontané
I had a connection problem
I had a connection problem. Staff talked me through the troubleshooting process and was very friendly and patient.
7 avril 2026
Avis spontané
Michael was helpful in transferring my…
Michael was helpful in transferring my service
7 avril 2026
Avis spontané
Réponse : Superloop
Hi Silvia,
We’re sorry if you’ve had a negative experience with us. Please respond to the information request we sent with your service number, customer ID, or case reference number, so we can investigate and work on future improvements.
Cheers,
Superloop
Very happy
Very happy. Michaell was very helpful and made the process super easy
7 avril 2026
Avis spontané
Friendly and pleasant
Fast, friendly approach, knowledgeable about their products and services.
Overall pleasant experience 👍👍👍👍👍.
7 avril 2026
Avis spontané
Celine was lovely and patient with my…
Celine was lovely and patient with my requests and tech phobia.
7 avril 2026
Avis spontané
Great customer service
Celine was very patient and helpful when providing guidelines with assisting my fibre nbn upgrade
6 avril 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.