I’ve had a really positive experience using Superprof as a maths tutor. It’s been great for finding students, and the platform makes the whole process very straightforward. The website does a lot of... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a scam, or definitely Sharp practice. I signed up in order to find a leaving cert music teacher, how else could i find one on this site without signing up? i assumed the cost of the first lesso... Voir plus
Needed a DCG grinds for my daughter. Very hard to find good quality teachers in this subject. However, we are both delighted with her new Instructor and she is learning so much. Would absolutely recom... Voir plus
L'entreprise a répondu
I've been using this website to find chess students and it's been great! I'd highly recommend to all other tutors! It's seriously been a game changer and I haven't found another site anywhere near... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Find the perfect teacher on Superprof.
Coordonnées de contact
France
- superprof.ie
3,7
Moyen
261 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
SCAM SCAM SCAM
I signed up to work with a specific tutor, and I was assured that no money would be taken from my account unless that tutor was available. However, the tutor was unavailable, and although other tutors reached out to me, I wasn't interested in them. Despite this, they still withdrew €39 from my account
2 avril 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Scammed out of 39 euros by this…
Scammed out of 39 euros by this company. Going to fraud office
26 mars 2025
Avis spontané
Réponse de Superprof Ireland
Hi Ann,
Thank you for sharing your feedback with us via Trustpilot.
I'm truly sorry to hear about your disappointing experience with our platform. We want to ensure your case is being properly addressed and provide any clarifications needed to support you in resolving the issue.
We have asked Trustpilot whether you are happy to share your contact details so that we can locate your account and check on that for you.
Please keep an eye out for that request and look forward to hearing from you.
Regards,
Superprof
This company is so dishonest and…
This company is so dishonest and misleading. I signed up last December and I cancelled my subscription numerous times. They have told me the money has not been taken from my account. But it clearly is even after I cancelled the subscription. I have been charged every month since December.
Do not use this company
10 décembre 2024
Avis spontané
Réponse de Superprof Ireland
Hi Catherine,
Thank you for bringing your experience to our attention here.
It sounds like you have had a disappointing experience after using our site, and we would like to ensure that one of our team is further assisting you with your case.
We have asked Trustpilot whether you are happy to share you contact details, so that we can locate your account and check on that for you.
Please keep an eye out for that request and look forward to getting things clarified and resolved for you.
Regards,
Superprof
Superprof is surely a scam?
I would give this service no stars if I could. I signed up yesterday. I found a tutor I thought would be suitable and filled in my credit card details. I then realised it was a subscription service however was reassured when my confirmation email said that the €39 would not be debited from my account unless the tutor accepted my request. Well, it is now 24 hours since I made the request and the tutor hasn't responded to me but the €39 was debited from account yesterday evening. I have sent Superprof several emails over the course of the day and they haven't come back to me. I feel totally scammed by Superprof.
27 janvier 2025
Avis spontané
Réponse de Superprof Ireland
Hi Louise,
Thank you for getting in touch with us via Trustpilot.
I'm very sorry for any confusion regarding the charge to your account. I see that a member of our support team has already reached out to you and provided clarification. Since the €39 charge was pending at the time and no tutors accepted your lesson request, the charge was automatically cancelled, and no payment was debited from your account.
Once again, we’re very sorry if this caused any undue stress or inconvenience for you. If you have any further questions please rest assured a member of our team is happy to help.
Best regards,
Superprof
Rip off! Stay Clear!
Rip off, they collect an initial €39 and you still have to pay the tutor!
19 janvier 2025
Avis spontané
Réponse de Superprof Ireland
Hi there,
Thank you for taking the time to leave a review via Trustpilot.
I'm very sorry if the fees on our platform were not clear to you and any inconvenience this may have caused.
I would like to kindly inform you that it is clearly stated on our payments page when you enter your bank details that the Student Pass is a €39 non-binding 30-day rolling subscription.
We send all our students follow-up emails informing you of our terms of service and that the pass can be cancelled at any point.
You can also find more comprehensive information on our website under our terms and conditions, which details that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
I hope this has been helpful but please know you can reach out to our customer care team at helloireland@superprof.com if you have any further questions.
Best regards,
Superprof Ireland
I would give this service zero stars
I would give this service zero stars if I could. After messaging a tutor, they say the tutor has accepted your request to teach you. payed €40 assuming this payment was for lessons. Spoke with the tutor on the phone and found out she wouldn’t feel comfortable teaching at my level which is totally fine. No complaints about the tutor whatsoever. Emailed the service to try to get a refund only for them to not respond and cancel my monthly “student pass”. €40 a month just to message and look at the profiles of tutors. Their website is incredibly misleading and their customer service is terrible. I had my account for less than 24 hours so I should be able to be fully refunded. They don’t even have a cancellation policy for their monthly student pass, only the lessons! I hope this service is proud of the fact they took money from a struggling student like myself by misleading them.
9 janvier 2025
Avis spontané
Réponse de Superprof Ireland
Hi Georgina,
Thank you for taking the time to share your feedback via Trustpilot. Naturally, we're disappointed to hear you feel this way.
The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately.
With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit.
If you've not been able to organise lessons with a tutor due to fault on their part, then that's something which we would like to look into for you.
I can see that you've been in contact with a member of our support team and your case has been resolved. If there are any other concerns you need addressed, please don't hesitate to get back in touch at helloireland@superporf.com and we're happy to help as best as possible.
Regards,
Superprof
My experience was awful
My experience was awful. I booked a tutor and she cancelled and then I suspended my account but they charged me for multiple months after this. I disputed unsuccessfully the charges with my credit card company. They make it really hard for you to cancel and they are not customer friendly. I found the whole experience terrible.
21 avril 2024
Avis spontané
Réponse de Superprof Ireland
Hi Anne Marie,
Thank you for taking the time to leave a review via Trustpilot.
It sounds like you have had a disappointing experience after using our site and we would like to help resolve things for you. I would like to kindly clarify that it is clearly stated on our payments page when you enter your bank details that the Student Pass is a €39 non-binding 30-day rolling subscription.
We send all our students follow-up emails informing them of our terms of service and that the pass can be cancelled at any point. We cannot continue charging you if you have suspended your pass, so in your case, this is possibly something that was done after several renewals happened.
Although you have mentioned that you have been in contact with our support team already, we would still welcome the chance to address your concerns further and help find a solution.
We've asked Trustpilot to request your contact details and if you're happy to share, we can go from there.
Regards,
Superprof
Total scam
Total scam. No info that the ‘Student Pass’ is a monthly subscription or if it’s there it’s hidden. Tutors who confirmed didn’t contact me back after initial response. After reading these reviews I’m off to make sure my subscription really is cancelled!
15 octobre 2024
Avis spontané
Réponse de Superprof Ireland
Hi there,
Thank you for sharing your comments with us here.
The service we offer is to connect students to available tutors. To access this service you were asked to pay for the Student Pass subscription.
This information was made clear on the payment page you went through where it said you would only be debited if a tutor accepted your request.
When you subscribed, we also sent you an email reminding you how Superprof works in full. It specified that the subscription is automatically renewed every month until you cancel it.
It sounds like you have had a disappointing experience after using our site though, and we would like to ensure that one of our team is assisting you with your case.
We have asked Trustpilot whether you are happy to share your contact details so that we can locate your account and check on that for you.
Regards,
Superprof
Duped
feel completely duped . I signed up to a French class with ‘Loise’ who’s qualifications appealed to me . Once I paid I find I’m signed up to everyone . Not what I expected . ´Loisé’ was the bait but doesn’t seem to exist now . Very annoyed . And no , it’s not clear .
3 novembre 2024
Avis spontané
Réponse de Superprof Ireland
Hi Columba,
Thank you for bringing your experience to our attention here.
It sounds like you have had a disappointing experience after using our site, and we would like to ensure that one of our team is assisting you with your case.
We have asked Trustpilot whether you are happy to share you contact details, so that we can locate your account and check on that for you.
Please keep an eye out for that request and look forward to helping you.
Regards,
Superprof
Big Scam says the €39 won’t be taken…
Big Scam says the €39 won’t be taken out of your account and then it’s taken immediately have used sites before never have been charged like this don’t use do your research on sites that don’t take €39 euro before you even have a tutor let alone a lesson unreal buyer beware !!!
8 septembre 2024
Avis spontané
Réponse de Superprof Ireland
Hi Lorraine,
Thank you for your review.
We're sorry that some things about the platform weren't immediately apparent when you joined Superprof.
Information about the Student Pass is accessible at any time in our legal notices as well as in our Help Centre.
We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”. The subscription can also be cancelled at any time, with no penalty charges and no payments due thereafter.
We appreciate that, like many important decisions in life, finding a tutor that's right for your needs can be a system of trial and error. That's why the pass offers the chance to connect with multiple tutors, in case the first one turns out not to be a good fit for your tuition needs.
If you have any further questions, please feel free to contact our support team at helloireland@superprof.com and we're happy to help.
Best,
Superprof
Superprof is such a good website!
Superprof is such a good website for such a good service. You can get super experienced teachers and you can even do it from home.
I’ve had the luxury of teaching students and it gives great pride to see them learn.
21 décembre 2023
SCAM! - I have been charged 2 x €39 for…
I have been charged 2 x €39 for absolutely nothing. A tutor accepted a lesson request but it was not possible to contact them. I fear this site is a complete scam.
3 août 2024
Avis spontané
Réponse de Superprof Ireland
Hello,
Thank you for bringing your experience to our attention here.
I would like to reassure you that our platform is safe and secure and that we want to provide the most positive and trustworthy experience possible for our students and tutors.
It sounds like you have had a disappointing experience after using our site, and we would like to ensure that one of our team is assisting you with your enquiry.
We have asked Trustpilot whether you are happy to share your contact details, so that we can locate your account and check on that for you.
Please keep an eye out for that request so we can get this resolved for you as soon as possible.
Regards,
Superprof
Confusing, spam and unexpected cost
I sent a request for information on swimming lessons to a particular tutor - next thing I get messages he’s not available and one has been selected on my behalf. I then noticed payment come out of my PayPal which I reported and when I went in to see what all these messages are - I have messages in multiple languages and one of the people recommended doesn’t even seem to be in Ireland. This brought me to Trustpilot to see if the company is legit and I see similar complaints.
27 juillet 2024
Avis spontané
Réponse de Superprof Ireland
Hi Fiona,
Thank you for bringing your experience to our attention here.
At Superprof we strive to help students find the right tutor for them. Once you enter your bank details and sign up for the Student Pass subscription to send a tutor a lesson request, if your first choice tutor is currently unavailable we have a rematching program to help offer alternative tutor options.
It sounds like you have had a disappointing experience though after using our site, and we would like to ensure that one of our team is assisting you with your enquiry.
We have asked Trustpilot whether you are happy to share your contact details, so that we can locate your account and check on that for you.
Please keep an eye out for that request immediately.
You can reach out to our customer care team at helloireland@superprof.com too if you prefer this and we'll work to resolve the matter for you.
Regards,
Superprof
I honestly can not believe how you guys…
I honestly can not believe how you guys operate your business. You're breaking so many gdpr laws it's actually hilarious nobody reported you. Well, not until now, anyway, I wrote a lengthy, detailed, proof-riddled report to the Data Protection Comissioner, and I'm so looking forward to what's gonna come out of it.
You CAN'T share your users details with random parties JUST because they made an account on your website. STOP with the 142348239523895 texts a day from 150000 different numbers, plus emails, plus calls, etc. STOP adding ACCEPTED tuition on our accounts without consent. Are you making some suggestions when someone denies? FINE! BUT DON'T MAKE THE CALL FOR ME.
Anyway, as everyone here said, these people are a joke. The platform's sole purpose is to charge you their "subscription" fee. Only you subscribe to have your data sold to random entities, be spammed with a trillion moronic messages and suggestions a day, and THEN be charged for stuff they put on your account without your consent.
Stay away from these losers, absolute scam, and I can't believe they're still running considering how much shady bs they do.
24 juin 2024
Avis spontané
Réponse de Superprof Ireland
Hi Greg,
Thank you for sharing your experience via Trustpilot.
We're very sorry to hear of your negative experience with our platform and we would like to ensure that one of our team is assisting you with your case.
We have asked Trustpilot whether you are happy to share your contact details, so that we can locate your account and check in with you directly.
I would like to highlight that we take data privacy and user consent very seriously, and I assure you that we are committed to complying with all GDPR laws and regulations. A student or tutor can email our customer service team at helloireland@superprof.com and ask to be removed from our email and SMS mailing list at any point.
The service we offer is to connect students to available tutors. To access this service you were asked to pay for the Student Pass subscription.
This information was made clear on the payment page you went through where it said you would only be debited if a tutor accepted your request.
If your first-choice tutor declines your lesson request then we have a rematching process to help you find an alternative tutor and suggestions are sent to students to avail of at their own discretion.
When you subscribed, we also sent you an email reminding you how Superprof works in full.
Once again we're very sorry for your disappointment and hope to help resolve things.
If you have any further questions please know our customer care team are happy to help.
Kind regards,
Superprof Ireland
No available tutors, money for nothing
none of the 5 available offline singing tutors in Dublin would take me on - they either ignored my text or were fully booked
the rest offer online lessons I'm not interested in
40 euro for subscription that did nothing
26 mai 2024
Avis spontané
Réponse de Superprof Ireland
Hi Yuliya,
Thank you for taking the time to leave a review via Trustpilot.
It sounds like you have had a disappointing experience after using our site, and we would like to ensure that one of our team is assisting you with your enquiry.
We have asked Trustpilot whether you are happy to share you contact details, so that we can locate your account and check on that for you.
Please keep an eye out for that request immediately.
Regards,
Superprof
Be careful…feels like a scam
Be careful…. I signed up to Superprof and requested a tutor who declined, I was then bombarded with alternative options including phone calls. I contacted one of these alternative options to asses suitably and immediately I was charged.
The tutor I contacted has never responded to me and I have emailed super prof in relation to the fee they took but no response received.
Not a great service and seems like a scam.
2 mai 2024
Avis spontané
Réponse de Superprof Ireland
Hi Andrew,
Thank you for taking the time to share your comments with us via Trustpilot.
We're very sorry to hear that you seem to have had a somewhat disappointing experience but I would like to reassure you that our customer care team would like to help resolve this for you.
Regarding the €39 Student Pass subscription fee, this is the charge placed for accessing our service when you connected with a tutor on our platform. Our aim is to help connect students with tutors which is why we select alternative tutor options that may interest you, if your first-choice tutor is not available. Please be assured that there is no obligation to connect with these tutors or access the service.
Due to the European May bank holidays, our office hours were affected so our sincerest apologies for any delay in getting back to you.
We have asked Trustpilot if you would be prepared to share your contact details so we can help you out further.
Best regards,
Superprof
Exceptionally misleading service - Breach of data protection
Horrendous customer service - in breach of data protection - Misleading
I signed up to get my son maths grinds from one specific person living in my locality. The tutor was not available to fulfil the request, which was fine. They state that you can get a refund if the tutor request is denied. When I went to request a refund I had 7 texts and emails from superprof suggesting random tutors. I emailed to say I didn't want any suggestions only a refund. I open my dashboard to see the 7 tutors "Accepted my request" (which I did NOT request or give permission for superprof to share my details with the community). I messaged each person back to let them know the situation. I open my email and there are 7 ACCEPTED tutor offers and that I need to schedule in tuition!! This 'service' is a SCAM. It is set up to lock the customer into paying a fee whether you do or do not get the service. The UNSOLICITED texts and emails are in breach of consumer data protection laws. The time I wasted having to email superprof customer service team (unanswered), and emailing the tutors I never requested in the first place warrants an immediate refund of the €39 fee. In total, Between the tutors (I never requested) and the emails to their customer service, which totalls 14 emails as well as 7 individual messages in the dashboard to the tutors I never requested. STAY CLEAR (I'm still getting texts from superprof... )
1 mai 2024
Avis spontané
Réponse de Superprof Ireland
Hi Roisin,
Thanks for sharing your experience with us.
It sounds like you have had a disappointing experience after using our site, and we would like to ensure that one of our team would like to assist you and hopefully resolve things for you.
We have asked Trustpilot whether you are happy to share your contact details so that we can locate your account and check on that for you.
The service we offer is to connect students to available tutors that is why if your first-choice tutor is not available, we send alternative tutors for you to avail of at your own discretion. When you clicked 'Discuss' on these tutors and accessed the service, you were asked to pay for the Student Pass subscription.
A helpful thing to know is that you have the option to email our customer care team and ask to be unsubscribed from our SMS and mailing list, which is no problem at all.
I would like to reassure you that transparency and trust are of utmost importance to us. Once we have further details regarding your account, we can get in touch with you directly to try and help.
Regards,
Superprof
Teacher perspective
From my perspective as a teacher the system is not very user friendly. These are the difficulties I encountered:
1 It says that if you have four or more recommendations, your profile will be upgraded. Five of my students’ parents wrote me the nicest recommendations within minutes of being asked, but only two were ever published.
2 I get regular lesson requests and I always answer immediately by sending a personalised message detailing my availability. I have never gotten a message back, instead I just get a lesson request for a time I didn’t suggest, always on the same day or the next morning with almost no preparation time and no reply to my messages that would give me any idea of how to prepare for that lesson. So I go out of my way to make that lesson happen on the short notice, free lessons I don’t get paid for, and next I get a cancellation with no explanation or message. Subsequent messages from me to reschedule are ignored as are my previous messages where I would try to find out what the student wants to work on.
To summarise, I have gone to a lot of trouble and spent time and effort to arrange myself around student expectations that seem to be very high but are never communicated and I have had no benefit so far. I have been working as a private piano teacher for several years now and I know that this behaviour is not typical for students. I’m struggling to understand what encourages this kind of culture in this community and how I can benefit from the site. I’m considering withdrawing my profile.
23 avril 2024
Avis spontané
Réponse de Superprof Ireland
Hi there,
Thank you for taking the time to share your feedback with us.
We understand your frustrations and want to assure you that we are working to improve the user experience for both tutors and students.
Regarding the recommendations, we apologise for the issue you encountered. The screening process for recommendations is very thorough and reliable. Something to also keep in mind is that sometimes people do not actually finalise their recommendations.
As for the lesson requests, we understand that it can be frustrating to receive lesson proposals without sufficient notice or communication. This is why we keep the lesson request and lesson proposal separate, to allow the tutor and student to share their availabilities and coordinate an appropriate time for a lesson.
We appreciate your patience and understanding and your feedback has been taken on board and we are committed to creating a platform that is beneficial for both tutors and students.
Our team would like to try and help you further with your concerns, so we have asked Trustpilot if you would be prepared to share your contact details.
Once we have those, we'll be able to locate your account and get in touch with you directly to try and help.
Please let us know if you have any further questions or concerns.
Best regards,
Superprof Ireland
Easy to find tutors .Great help too.
11 avril 2024
Superprof is a great place to tutor
Superprof is a great place to tutor. The website brings in genuine, verified students and make sure that the tutors are well qualified!
10 avril 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.