I’ve had a really positive experience using Superprof as a maths tutor. It’s been great for finding students, and the platform makes the whole process very straightforward. The website does a lot of... Voir plus
L'entreprise a répondu
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What a scam, or definitely Sharp practice. I signed up in order to find a leaving cert music teacher, how else could i find one on this site without signing up? i assumed the cost of the first lesso... Voir plus
Needed a DCG grinds for my daughter. Very hard to find good quality teachers in this subject. However, we are both delighted with her new Instructor and she is learning so much. Would absolutely recom... Voir plus
L'entreprise a répondu
I've been using this website to find chess students and it's been great! I'd highly recommend to all other tutors! It's seriously been a game changer and I haven't found another site anywhere near... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Find the perfect teacher on Superprof.
Coordonnées de contact
France
- superprof.ie
3,7
Moyen
261 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great service!
18 mars 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Superprof Ireland
Hi there,
Thank you for taking the time to leave a review via Trustpilot.
I'm very sorry if the fees on our platform were not clear to you and any inconvenience this may have caused.
I would like to kindly inform you that it is clearly stated on our payments page when you entered your bank details that the Student Pass is a €39 non-binding 30-day rolling subscription.
We send all our students follow-up emails informing you of our terms of service and that the pass can be cancelled at any point.
You can also find more comprehensive information on website under our terms and conditions, which details that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days.
I hope this has been helpful for you to understand more about what you signed up for but please know you can reach out to our customer care team at helloireland@superprof.com if you have any further questions.
Best regards,
Superprof Ireland
Consuelo is an excellent teacher
Consuelo is an excellent teacher. I am probably her oldest student. She is very patient and we have wide ranging discussions about a variety of topics. She also helps me with Spanish grammar.
26 mars 2024
good platform for tutors and students
It is a good platform for tutors and students, being on one page.Although, few improvements can be done, like video lessons through Superprof website.
3 avril 2024
Prompt reply from teacher who was very…
Prompt reply from teacher who was very accommodating, and lesson went very well, thank you.
26 mars 2024
Though I tutored for more than an…
Though I tutored for more than an agreed time without pay still I was overwhelmed seeing the student face to face and she really enjoyed the class. Superprof platform is trusted and certified
21 mars 2024
Better communication with Superprof and faster.
Superprof is a great concept and one I was very skeptical, of until I used it recently. Needed help with computer knowledge for many years and was a little uncertain about whom to approach, I googled and found your company, will recommend and once have more time will continue to use it.
20 mars 2024
I booked a face to face Spanish …
I booked a face to face Spanish lesson with Aurturo at my address who accepted the lesson and the address.
10 days later on the day of the lesson he sends me a message saying it was to far for him to travel and it would be a 2 hour round trip and cancels.
Maybe check the distance of the travel before accepting, this way I could arranged someone else.
Gracias por nada
Reply to reply.
Of course I gave the tutor my address when I booked the lesson, he accepted the address on the 10th March I also sent him several messages on your website which he didn’t respond to one of them was confirming my address.
20 mars 2024
Avis spontané
Réponse de Superprof Ireland
Hi Karl,
Thank you for taking the time to leave a review via Trustpilot.
I'm very sorry to hear things didn't work out with the tutor. To try help avoid things like this happening, it is a requirement to include your location when setting up your profile. We also have the option to filter your search by distance under the tab 'Distance'.
It is also recommended to discuss with a tutor your approximate location or lesson location well in advance of the lesson taking place.
Just as a kind reminder, all the tutors on our platform work independently so we cannot guarantee their availability or location but we're sincerely sorry that this tutor did not pay proper attention to your criteria and the inconvenience caused.
Once again we're very sorry this happened, if you would like to find an alternative tutor that meets all your requirements we'd be delighted to help you. Please feel free to get in touch with our customer care team at helloireland@superprof.com
Best regards,
Superprof Ireland
I signed up to Superprof for a month…DISCOVERED
I signed up to Superprof for a month for my daughter. She made requests to roughly fifteen teachers, none of whom were available. She finally found a maths' teacher who couldn't answer the questions she put to her. And here. come to the most important part. This was back in October, I cancelled the subscription on the superprof website at the end of the month of October but I DISCOVERED THIS MORNING THAT SUPERPROF WAS STILL TAKING SUBSCRIPTION FEES FROM MY PAYPAL ACCOUNT. I HAD SIGNED UP FOR 1 MONTH BUT SUPERPROF HAD ASSIGNED AUTOMATIC PAYMENTS. I HAVE BEEN SCAMMED FOR A TOTAL OF €195. AVOID THIS WEBSITE. THE ONLY SUPERPROF THAT ANSWERED OUT OF 16 WAS A DISGRACE AND I WAS SCAMMED FOR €195. ABSOLUTELY CRIMINAL.
20 mars 2024
Avis spontané
Réponse de Superprof Ireland
Hi there,
Thank you for taking the time to leave a review via Trustpilot.
I'm very sorry to hear that our subscription fees were not clear to you and any feelings of frustration or inconvenience caused.
Trust and transparency are of great importance, which is why it is clearly indicated on the payments page that it is a '30-Day Non-Binding Monthly subscription.'
You will have also received emails from us notifying you of our terms of service and a reminder email of the renewal also stating that you can cancel your subscription at any point.
You can find more comprehensive information on this on our website under the terms and conditions.
Once again sincerest apologies if this came as a surprise to you but we do try to keep information as clear as possible.
If you would like to discuss anything in further detail our customer care team at helloireland@superprof.com are more than happy to provide you with any information needed.
Best regards,
Superprof Ireland
Great help for MSc thesis
18 mars 2024
This site is a scam
This site is a scam. My daughter signed up for Superprof.ie to contact a specific tutor that she had found on the site. Before putting in payment details, the purported tutor's picture and name appears on the left. On right hand side is the following text: "Student Pass Non-Binding Monthly Subscription €39" and a box that says:
"- Your card is only fully debited if "named tutor" accepts your request. Their 1st lesson is free!
- Contact unlimited tutors in all subjects with this pass"
So, my daughter put in her paypal details. She subsequently received a message saying that the specific tutor was NOT available. But then started to receive unsolicited messages from other purported tutors. Then she was charged €39 within a couple of days of signing up to this site.
The plot thickens! I subscribed to the site myself, for the same tutor that my daughter sought. To do so, one has to provide email address AND mobile number. However, I only went as far as the page where the payment details are sought, but I didn't fill them in. I then receive a text message (SMS) on my phone saying:
"Great new! "Named Tutor" is available for "subject" lessons. The 1st lesson is free. Finalize and reserve." followed by a link to superprof.ie.
This named the same tutor I had sought which is the same as the one my daughter sought - the one who said she was NOT available! From the evidence, it appears to me that this site is a scam site. STEER WELL CLEAR OF IT.
14 mars 2024
Avis spontané
Réponse de Superprof Ireland
Hi Kevin,
Thank you for taking the time to leave a review via Trustpilot.
I'm very sorry to hear of your disappointing experience with our platform. I would like to reassure you that our service is not a scam and that we work to the best of our ability to help facilitate our student and tutor needs.
As the tutors on our platform all work independently, if a student's first-choice tutor is not available, we do our best to offer alternative tutor options which a student can avail of if they wish.
Each lesson request to a tutor is dealt with on an individual basis as it is up to the tutor themselves to accept or decline the student's request.
Trust and transparency are of utmost importance to us and we value the experience of all our members so please know your input is taken on board.
Please reach out to our customer care team at helloireland@superprof.com if you have any questions and we're happy to help in any way possible.
Best regards,
Superprof Ireland
I like the Superprof platform
I like the Superprof platform. I wish they’d juggle the teachers advertising around so everyone gets a chance to be viewed towards the beginning at times. Apart from that I think it’s an excellent site on which to advertise.
13 mars 2024
great politics tutier
5 mars 2024
Great teachers !
29 février 2024
Appreciated
I appreciate Chidi's Tutorial in Data Analysis for a clear undersatanding of the context and methodological approach.
Responsiveness is also "Ok".
26 février 2024
Réponse de Superprof Ireland
Hi Paul,
Thanks for taking the time to leave a review on Trustpilot.
I'm sorry to hear you're having some difficulty with your payments. We accept both bank card and Paypal payment methods on our platform.
Please feel free to get in touch with our customer care team at helloireland@superprof.com if you would like any further assistance.
All the best,
Team Superprof Ireland
A great site for piano tutors...
A great site for piano tutors like me to find students with an interest in different styles of playing and learning.
7 février 2024
Réponse de Superprof Ireland
Hi there David,
Thanks for taking the time to share your comments with us, we're delighted to be working with your business!
Please don't hesitate to recommend us to others within your professional network and thanks for choosing Superprof!
First page says they won't charge 39…
First page says they won't charge 39 euro, and the first thing they do is charge 39 euro, before any contact has been made.
Scam.
14 février 2024
Avis spontané
Réponse de Superprof Ireland
Hi John,
Thanks for getting in touch here.
Our mission here at Superprof is to help students find their ideal tutors. For this service, we do charge a fee for the Student Pass.
With the pass, you're able to use our database to connect with the best tutors in your area, as well as across our global platform, until you find the right one(s) for your needs.
The Student Pass also has lots of great benefits such as allowing you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these great features with the tutors that you've already connected with.
We'd like to make sure our team is helping you with your enquiry, so we've asked Trustpilot if you're happy to share your contact details with us and we can go from there.
Kind regards,
Superprof
Haven't had any issues
2 février 2024
Réponse de Superprof Ireland
Hi Tommy,
Thanks for sharing your feedback with us here, we're glad to learn that you're enjoying your experience of using our platform so far.
If our friendly team can help with anything, please get in touch with us, helloireland@superprof.com.
Kind regards,
Superprof
Réponse de Superprof Ireland
Hi Gabriele,
Thanks for your review, it's great to hear that we were able to help you to find the right tutor for you.
Thanks for choosing Superprof!
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