T2 Tea Avis 

Wonderful customer service in store.

I went in to the store in Meadowhall and was so impressed by the lovely staff who were so passionate about the products and so friendly.

I made a little purchase and was so happy with the price and quality would highly recommend.

I strolled into the Regent St branch a few months ago because I was looking at a gift of tea for an American friend who likes tea and all things British. I was so bowled over by the outstanding, warm friendly service from Marsha that I ended up spending more than I banked on but ended up with a beautiful tea for one set that my friend cried with excitement over. Since then I have brought a tea for one set for myself (online) to match my new kitchen counter and it is so delightful and better still I got it at less than half price in the sale.

Their stuff is little expensive but you get what you pay for. My only gripe is that for a tea company they seem hard pressed to throw in a few sample tea bags when ordering online. In the UK, we have a long way to go to match up to our French cousins where you buy one product, they offer gift wrapping and always throw a few extras in the bag for good measure.

Cant fault T2. Great customer service. Very happy

Shopping experience online is not bad. The things here aren't cheap but I bought a teapot on the sale as a Xmas present for my friend. The purchasing experience was good and the delivery came after 3 days of purchasing. So no complain!

Never bought online, but the stock is stunning, shame its so expensive.

Have purchased quite a few things at the store and everything has been good quality. The staff at the London Shoreditch store are always really friendly and helpful. Free fill Fridays with your T2 flask are an awesome bonus.

I had an issue with one of the products I purchased in store after a while so I contacted customer support online. Carla was incredibly helpful and got a new flask shipped to me immediately to replace mine. She really went above and beyond. I would highly recommend T2!

The sales assistant in Kings road were very rude. They were only nice to the rich customers who didn’t care about T2 and didn’t buy their T2 but treated me as if I was from another planet. I went there to buy hibiscus tea but they weren’t helpful. The service I had in Victoria street was ten times better.

I ordered some tea for my son's birthday at his request. He is a big fan of their tea. Received my order quickly but it was missing one of the teas (the most expensive one of course).

I contacted customer service via email and they requested I take a picture of what I received, which I found a little weird. But I did and emailed it too them. They replied promptly and sent the missing item to me overnight since it was for my son's birthday.

What a nice change to have a bespoke tea retailer on our high street (well, some anyway)! Not a coffee drinker, so tea is really my thing. Fabulous displays, great staff and a huge choice of loose leaf (my preference) tea to select from. Could happily spend a day in there if my wife allowed! And the best bit?...........the teas are class! On line purchasing a pleasure too.

Tea has artificial flavourings in it and leaves a horrible aftertaste.
Very expensive. Premium branded product with rubbish, cheap packaging and poor taste.
Don't waste your money!

very disapointed, dont expect theses teas to be a healthy brew lots of them are packed with sugar, e numbers and artificial flavourings. Never come across this before so ordered without reading ingredients, would like to send them all back.

Visited Kingston branch UK, extremely Rude staff, even when enquiring about the products were offered no help, asked what flavor the teas were that were being given out for free, told abruptly "It's on the packet!"
Asked if should pour myself, or do staff do, was told to do myself, as I did the lid kept coming loose, the member of staff snatched the jug out my hand, poured it aggressively, slammed the paper cup down then turned her back to me!
Absolutely disgusted, I had planned to purchase a £40 teapot as a treat to myself for mother's Day, my daughter and I were so upset at how we had been treated, we walked out.
If management are reading this, I'd suggest you speak to the staff that were working on Sunday the 11th of March, they clearly need some customer service training!

Order number. EU_00099678
Order date. 31.12.2017

I ordered T2 products online, I received an order confirmation but no delivery confirmation and have not received the order either. (They have taken the money from my account)
I have contacted them several times on different email addresses, the first time on the 8th and they still have not gotten back to me.

One of the emails sent an automated reply with a phone number that doesn’t exist/work.

Oh dear.

Another major corporation ( Unliver we think ) that owns a fine company with great products & original branding etc etc but pays scant attention to customer service.

All we did was ask for an extra service , over & above the normal Web rules for wrapping gifts , through the correct head Office channels. No problem.

Then the real problem - we gave honest feedback on the wrapping Service & were consequently advised today that this effort was not appreciated by the system as it has been ‘moderated’ & therefore will not be in the public domain perhaps.

Enjoy.

Bought a chai loose leaf pack from the Birmingham store and found it very pleasant :)

I went to a T2 store in London to discover the brand and they did tea testing so I could try some of their tea which were very good. I didn't buy any of it but I'll surely come back to have free tea.

A relative ordered a product from T2tea on-line as a present for my girlfriend and me. It was apparently distributed from the UK by a company called Great Bear using the parcel carrier DPD but never arrived. DPD claim that T2tea didn't fill in the customs forms properly but would deliver it if I agreed to take on additional charges. Great Bear could only be contact by email... which they didn't respond to. T2tea finally responded to a Facebook message with a cheery suggestion that I email an account that I'd already tried contact with no response. So, no communication, no delivery, no interest in serving their customers, no integrity and no accountability. Just a bloody useless organisation wasting everybodies time with their excrable and embarassing service.

As a hilarious follow-up, after becoming the first person to rate and review the company I ticked the box to let the company know about my review. I checked back the next morning and found the average rating had risen from the one-star I had given to 6.1, which strongly suggests that T2tea gave itself a five-star rating. Hilarious. I did mention the lack of integrity, didn't I?