T2 Tea Avis 

Very poor packaging and items arrived broken. I think for the company selling glass they should improve the way it's packed and secured inside the box. Items were wrapped in a partially broken bubble wrap and chucked in one box. Nothing was separating them, nothing was protecting from external force.

I recently ordered some tea sets as upcoming birthday gifts; unfortunately one of the cups was broken on delivery. I contacted T2Tea by email and received an apologetic email informing me that a replacement would be despatched that day. Within 4 days not only did I receive the replacement cup but was pleasantly surprised and pleased to receive a full set! Great customer service and I will order again!

I like the products a lot and the staff in the shops are very helpful. However, their on line support is awful. No telephone customer support. Customer support can only be accessed by email and they respond when and if they feel like it. I ordered some cups and saucers for a present, they arrived broken and badly packed. Emailed customer services and got absolutely nowhere. Eventually got email response offering replacement for broken crockery and asking for a delivery address. Further email let me know that no more stock available of my chosen cups and saucers. Requested refund but having read previous reviews am worried that I might not get one. Am waiting for refund, I will not use this company again. I would advise friends not to avoid this company, not worth the effort you have to put in to get problems resolved. I get the impression they just don’t care. This is what happens when you can only contact customer care by email. Seems a bit if a con,

I'm very upset to give T2 one star, as I used to love the shop since I was a child. However, their recent customer service was terrible. I ordered items for Christmas, and not only did they not arrive on time, but the customer service was not apologetic, ignored 2 out of 3 of my messages, and one part of my order was not available. I received the items 3 weeks later, but I heard some others didn't receive theirs after an even longer timeframe. Will not be buying from them again, sadly.

The worst customer service I have ever experienced. I spent a ton of money with this company and will never shop by them again. I made orders for the holidays not only it doesn’t show up or get refunded but it’s been over a month and I can’t even get a response. Do not do business with this company they’ll take your money and not be there when you expect a response or at least just the product you paid for.

Terrible customer service. Ordered a teapot and cups as a gift which were poorly wrapped and arrived broken. Tried to contact customer service but have had no replies. The customer service department only work Monday to Friday 9-5pm which is clearly not long enough to deal with the backlog of complaints they are receiving. There is no UK telephone number so you must communicate by facebook or email. I would just like to be refunded for my damaged goods.

I have updated my review to a more positive one to that I gave on Christmas Eve. (As below). The Tea arrived on the 28th December - so missed Christmas. However the Tea was fine and what I ordered arrived in the post in a fine T2 Tea box - so what was promised in my email exchange was delivered, albeit a bit too late (Note unlike others who have commented I was happy with their customer service as I always had a reply to my emails to them, it was just that words needed to be turned into deeds).
Anyway personally I will now give the them another chance especially as they seemed, from the earlier reviews of 2019 to be okay - but they seem to hit trouble from September onwards.
However only you can decide!

I confirm avoid. Ordered 3 boxes of jasmine tea on 25th November for Xmas Delivery - nothing arrived and I found that I could not track the order using the code given. Emailed the company again and was advised on the 11th December that they would investigate. On 13th December I was advised that DPD had confirmed that it was lost in transit. I agreed to them sending me another parcel of the Tea on 13th December and on the 18th December it was confirmed as being in the post to be delivered soon. I tried tracking it and found once again it did not register with their courier. To date (17.00 on Xmas Eve) - still nothing delivered and now too late to give as a present. Will raise the issue with my Credit Card Company after Xmas.

Placed an order on 9th December. Still showing as 'in progress'. Have contacted customer services 7 times, no response. Appalling service, Christmas gifts ordered in ample time, a serious let down 😢

I wish I did my research before placing an online order. Similar to the other terrible customer service experiences, I placed an order for a gift exchange and the item arrived damaged. 4 weeks later, no reply from emails sent, calls made, escalations supposedly done by T2. They don’t have the corporate structure to handle and resolve complaints which is poor timing to coincide with holidays.

Update: still no answer from customer service, and haven’t received my order.... it’s now been 3 weeks since I ordered.

No delivery, no customer service, no chance of cancelling an order. Do not order online!! Go to a store

My ten yr old daughter adores this shop and the staff are lovely and helpful.

Online- I first ordered online last Christmas, no problems. I then ordered again in the sales, the items didn't arrive and it took so long for customer services to contact me I'd forgotten I'd ordered anything. I thought this was just a blip...

...my daughter had set her heart on a teaset for Christmas. I ordered at the beginning of December, no teaset, status was always "in progress". I contacted customer service, no response. I contacted customer service again, was told teaset wasn't available but I could have a replacement at the same price. Great. I didn't care which one as long as it arrived by Christmas and wasn't pink. I reiterated this was a Christmas gift.

Three days later Sam emailed telling me a set was being sent (didn't say which one) and "hopefully" it would arrive by Christmas. That was last Thursday, website is still saying delivery is "in progress" and there's no tracking info, so, I have no idea what my item is, where it is or when it will arrive. If I hadn't read the other reviews I'd think I was in the middle of a farcical practical joke. I am so disappointed.

Received a Tea For One set damaged. I sent numerous emails, contacted them on their facebook page but no response.
Still chasing them 3 weeks later - unbelievable to get no resolution.
I had never used this company before but would never use it again and certainly not recommend it.

I made an online order on 1 December for a cast iron teapot and some canisters of tea. Tea has arrived - NO teapot as yet. I have left numerous phone messages, demanded to be put through to a human (was put through to a phone no one answered).
Someone called Vanessa was initially helpful and asked for more information - but now it has come to a grinding halt. I am furious. Bang goes my son's Christmas present. That's it T2 - I am now an ex customer.

Nearly a week later, no progress. Now they are just asking me for detail already given... the case has been 'escalated' apparently..

Update:

Still no replacement for the damaged item. At risk of not receiving for xmas now. Will NEVER order from here again.

Broken and missing!

Ordered xmas present, some of it was broken, it wasn't gift wrapped, the free gift wasn't delivered.

Phone to request replacement, they can't do anything! Have to call Australia (yeah right), email (1-3 days response) or full in online form for callback.

Wish I had checked reviews before ordering.

I wish I could give a MINUS!

Be weary of buying anything online from T2! I placed an online order for my boyfriend who was unwell. I placed the order 13th November and 7 days later he had not received the gift!

It was supposed to give him comfort as he was unwell and we are apart at this time. I had rude and unhelpful staff and spent lots of time and effort, not to mention money making international calls to ascertain what happened.

My complaint was finally escalated and I thought I was getting somewhere. I was promised a full refund and a replacement of my order - however, it's now the 23rd November and I have received neither!!!! Yet again, they did not deliver what they said they would. It defeats the whole purpose of the surprise I had organised for my boyfriend!

Ordered online from T2 for the first time.
I was a bit nervous due to the reviews below but my delivery arrived the next day. Everything was very well packaged so nothing was damaged in transit. Even the cup and saucer survived.
Tea is amazing and I will no doubt be placing more orders in the future.

And again the parcel has not been delivered by DPD despite me explaining to you that they provide a totally abysmal service and vicariously, so does your Company by using them...!

It seems that this item, purchased as a gift, ordered and paid for over a month ago was collected or signed for by someone called Webb on Saturday 7 September who neither my wife or I know and we are again in a situation where DPD and Tea2 have failed to supply goods purchased and paid for.

Copy of my email to this awful company :-

DPD put just one card through the door with no date / time / details or any other information. The card simply stated that I could pick it up from "your local shop" the next working day.

Nowhere on the DPD card does it state where the local shop is and how I can collect it. I have entered the tracking number into the DPD local website and the site simply states that it was signed for by Webb...?????

Please can you now arrange a full and complete refund for the item purchased as sadly and despite my best efforts to receive even a reasonable level of customer service, your company seems determined to use a courier service that has failed now on two occasions and that is totally unacceptable.

I tried my best to explain this to you and suggested that a cheaper and more robust service could be obtained from Royal Mail and yet it seems that you would prefer to lose customers by using a company that consistently fails rather than sticking a parcel in the post...???

Your acknowledgement of this email by return would be appreciated and confirmation that a full and complete refund will be made within the next 24 working hours.

Visited T2 in Meadowhall, Sheffield, on a busy day - nonetheless, the assistant was focused on what I was saying, professional and friendly in his conduct and very knowledgeable about T2 products. Ended up buying more than I anticipated simply because it was such a pleasant experience just being in there. Won't go anywhere else now.

Great customer service online from Carla, after being informed my order had been damaged I was swiftly given an upgraded product at no extra charge and all delivered very quickly, a very happy recipient!

We recently went to Bath for a long weekend, and upon are walk around the town we came across a T2 Tea shop. The staff were so friendly, welcoming, and lovely, they truly had great customer service skills. The Bath T2 Tea store was great, and you could even sample all of the teas.

The staff were very helpful, and good at recommending products. We were two very happy customers.