T2 Tea Avis 

My partner and I are 2/2 in terms of ordering from T2 and receiving our orders exactly as described and in record time. To be clear, we ordered from the UK website, so our experience may not ring true around the world.

I honestly considered not ordering from T2 based on the Trustpilot reviews. I'm grateful that I eventually did order from them because I couldn't be happier, especially with the ongoing sale.

A word of caution, if you are concerned about artificial ingredients in your tea or carbohydrate counts, please check the ingredients diligently. I was struck by how many unnamed artificial ingredients there are in the teas that we sampled.

I have been a customer of T2 for years but never ever will I buy from them again. I bought tea online which was loose leaf , and I needed to exchange for tea bags. My purchase was end April and despite several emails, I’ve heard nothing back to resolve this. I’m so disgusted by the clear lack of care. Goodbye T2.

Really surprised about some of the comments below, I've been a T2er for years and have always been delighted with them!
The teas are divine and I love the brew tools (and am slowly replacing all my teawares to T2). The company is B-Corp certified which gives me great joy as a customer.
All my big orders have been fine, and I've been allowing a few extra days to ship due to Covid-19. Thank you T2!

Ordered over $300 worth of Tea on the 2nd May Contact them 8th may wondering where it is no response email again 10th of may no response email again 13 May no response , tried calling cannot get through , no tracking number on my order even though it says there is one in the email I was sent.
Going to have to reverse payment on my credit card and will never order again
I understand delivery might be slow but just no response at all after 2 full working weeks and yes you can call and email from home im doing it myself. , Scam Company. Brad

There are better tea companies out there. Customer service is very poor online, close to none existent.

Had great customer service quite a few times when a order had to be adjusted etc there response was quick and efficient and then my items were sent promptly and well packaged.
Now I must mention the tea's are amazing and delicious and I have bought for other people there teapots,cups,tea etc and have them hooked on T2 now.
I will continue to buy from and enjoy 👍

Completely incorrect order after spending over $100.00. Received someone else’s order. No response after two weeks. As other reviews show, T2’s online store is very unreliable. If (when!) they get your order wrong they will simply ignore you when you try to contact them. Not worth the risk, shop elsewhere.

I ordered $81 on 6th April and I haven't heard anything, money has come out of my PayPal account but I have no confirmation of order and no tea has arrived.

Still haven't got anything!
Has anyone managed to order Tea and get it delivered. I ordered $81 on the 8th April, my money went out of my account, but still no tea or email explaining where it is! Beware buying for Mother's Day!

Although their tea products are nice, I purchased a glass double insulated bottle where the inside shattered to pieces when drinking. I contacted them multiple times and have not been able to get a hold of anyone and have not had anything other than automatic holding replies for over a month.

Big scam of a company. I have bought stuff online weeks ago and could not get to the bottom of where my order is. I asked for a full refund and pi** taker costumer service doesn't respond.
I have tried ringing your call center but the number is invalid!!!!!

I ordered 33£ worth of tea a few weeks back and recieved nothing so far, I got I touch with them and it took them ages to reply stating that one of the items was out of stock and that they would arrange a refund for that item (which I have not recieved!) But what about the rest of my order?! No word, nothing. Disgusting customer service. Save yourself the trouble and order elsewhere there are plenty of reputable companies who will actually do their jobs. Smh

Shambolic customer service. Won’t be using the, every again. Ordered some tea cups which came broken. Tried multiple times to contact them, but no response. ABSOLUTELY CRIMINAL!!!

Three weeks after ordering I still have not received my order. I have been given two tracking numbers for DHL that do not exist.

Zero customer service and Zero care for their customers. They appear to just want your money and run.

Purchase elsewhere and do yourself a favor.

I have placed 2 orders withT 2. The first order arrived quickly without problem and would have warranted a higher starred rating; however based in my most recent experience will give future purchasers a better insight into the shopper’s experience; hence 1 star.
I ordered a teapot with cup and saucer.
The items were badly packaged in flimsy bubble wrap and both the cup and saucer were broken. I contacted the company with photos and their reply was an automated one With a complaints number; saying not to send multiple emails Otherwise my complaint would be pushed further down the line. Not a good start. I waited a week; nothing; so emailed them again asking for a reply within 48 hours; still nothing. Like other reviewers the customer service from this company is absolutely shocking. I certainly won’t be buying from them again.

The worst customer service ever! All items reduced were broken due to very poor packaging. Two weeks later I am still waiting for them to issue a refund. The only way to contact them is via email and it takes them a week to respond. My first response from them was offering me a freebie, no mention of my refund. I will never buy from them again.

Appalling customer service. Charged me for a duplicate order and posted it to me (despite me flagging up the extra charge immediately and asking to cancel order) and they have made returning the duplicate order very difficult. I still haven't been able to return it or get a refund after 4 weeks. Originally suggested I could return myself and have postage refunded but been recently told that's not possible now. They insist I wait at home for the order to be collected (I work full-time) or I pay to return it. I've offered to stay home on the one day of the week I can (they've seemingly ignored this) and I have also offered to go out of my way to return to a store but they said their stores don't refund online orders. I've had to get American Express involved to resolve this situation. This whole saga has been a big drain on my energy and time this last month! All problems compounded by the fact their customer service is based in Australia. The only minor positive is the teacups I purchased are lovely but I now almost wish I'd never bothered in the first place!

Waited over a month for my order to be delivered. When it arrived only half of the order had arrived. No response from any of the the customer service team (who have been contacted various times). Still waiting for the rest of the order...

Update..still waiting for my order... it’s now been 3 months

Hate to do this but after numerous successful orders online and in the shops in Australia and the UK my latest order has been extremely disappointed. I placed an order for several items for a leaving present for a friend and unfortunately the main item was sent incorrectly. I have emailed them , filled in the online form , messaged on Twitter and Instagram but still no reply after over a week. As many have said only an Australian tel number, really bad from you T2. Excellent products but not cheap so expect a higher level of customer service. Will have to give my friend a picture of what she is supposed to be getting tomorrow when she leaves!

Shipping is super slow, takes a 7+ days for them to actually send out your order, and communication is little to none as to why it's running so late.

Wrong (& cheaper) tea pot delivered. Contacted them by email ...reply was an automated message advising that they were very busy. About 1 week later they got in touch...asked for proof (ie photos). About another week after that received correct teapot. Seem pretty chaotic although to be fair they did get there in the end.