While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... Voir plus
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Lisez les avis des autres
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.... Voir plus
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Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... Voir plus
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I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now alw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Coordonnées de contact
Carousel Way, Riverside, NN3 9HG, Northampton, Royaume-Uni
- +442078460172
- help@tblon.com
- tblon.com
4,6
Excellent
105 avis
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thomas Bird supplied me with blue shoes…
Thomas Bird supplied me with blue shoes and a belt to match, the belt did not match and was not the same colour as the shoes and then with a small amount of(time less than a year) the colour changed to nearly black. I have used nothing but the Thomas Bird polish and cleaned the shoes in accordance with their instruction. The shoes are kept in their respective socks and returned to their original box after use. the shoes have not been worn a large amount. This experience has been a total disappointment and the Thomas Bird company should be ashamed as it has no integrity and their customer service team is non-existence as they pass you from one provider to another and nothing happens even though they promise outcomes that they do not keep.
This is the reason I have not posted this before as they keep you holding on in the hope that something will transpire. The companies mission statement should be quote. "WE HAVE NEVER EXPERIENCED THAT PROBLEM BEFORE". Do not buy product from this company. Regards, Bruce
20 février 2026
Avis spontané
Their return policy is unclear and…
Their return policy is unclear and fearmongering. Dont waste your money. Their shoes fall apart and stain the second you touch them and are impossible to return.
1 mai 2026
Avis spontané
Réponse de Thomas Bird London
Dear Charles,
Thank you very much for reviewing Thomas Bird and in particular the Benson Wholecut Oxford in Black. We are so pleased to hear how happy you are with our shoes and the quality of the craftmanship. We hope to see you back shopping with us again soon.
Kind Regards
Ann
A truly great purchase
The ease of the purchase, on time shipping, and the quality of the shoe made this a truly great experience.
27 mars 2026
Réponse de Thomas Bird London
Dear Kelvin,
Thank you for your review of Thomas Bird we really appreciate you taking the time to comment. We are pleased to hear you found the whole shopping experience easy and that you like your new shoes. We hope to see you back shopping with Thomas Bird again soon.
Kind Regards
Ann
Too strict of a return policy
Too strict of a return policy. Unclear and unrealistic expectations
14 avril 2026
Avis spontané
Réponse de Thomas Bird London
Dear Solomon,
Thank you for your review of Thomas Bird. We are really pleased to hear how happy you were with your shopping experience and the shipping. We hope to see you back shopping with us again soon.
Kind Regards
Ann
order review
The shoes are lovely and the customer support and after sales follow up are superb
17 mars 2026
Réponse de Thomas Bird London
Dear Mohammed,
Thank you for your review. We’re thrilled you’re pleased with the quality of our products and the customer service and after sales support We really appreciate your support and look forward to serving you again soon.
Kind regards,
Samantha
Slow but Sure Customer Service
While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that issue. Now me paying for shipping the second time wasnt optimal, but in the end was okay. Never use USPS for something this expensive THOMAS BIRD LONDON!!
9 mars 2026
Réponse de Thomas Bird London
Hi James,
Thank you for your 5 star review, we do endeavour to resolve any issues should they arise . We appreciate your co-operation and glad you were happy with the service we provided.
We look forward to you shopping with us again.
Kind regards
Samantha
Réponse de Thomas Bird London
Hi Richard,
Thank you for your 4 star rating.
We look forward to you shopping with us again.
Kind regards
Samantha
I absolutely love these shoes—the color… Exceptional Craftsmanship and Stunning Color
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.
Shipping was good, not great, but acceptable overall.
I purchased the blue Oxford, and I’m now interested in the olive color in size US 9. Please let me know when it becomes available.
4 mars 2026
Réponse de Thomas Bird London
Dear Frank,
Thank you for your lovely comments. I agree the Hampton Penny Loafer in Blue are a lovely colour and stand out so well whatever you pair them with.
Standard shipping to the US can be a bit slow as we have encountered a few issues so we would always recommend upgrading to Priority shipping with Fedex for a quicker service.
We hope to see you back again soon and I will make sure we add you to the back in stock report for the Olive Green Hamptons too.
Kind Regards
Ann
Réponse de Thomas Bird London
Dear Charlie,
Thank you for your lovely words. We do believe the Custom Patina Bensons are so nice and being hand dyed they are so individual. We hope you enjoy wearing them.
Kind Regards
Ann
Great Quality Shoes & Customer Service
Shoes were as described and great customer service regarding a size return.
4 mars 2026
Réponse de Thomas Bird London
Dear Aaron,
Thank you for your review. We’re thrilled you’re pleased with the quality of our products and the service. We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Thomas Bird London
Very pleased with products and service.
27 février 2026
Réponse de Thomas Bird London
Dear Alan,
Thank you very much for taking the time to review Thomas Bird. We always appreciate hearing from our loyal customers and we really love to hear how happy you are with our products and service. We hope to welcome you back soon.
Kind Regards
Samantha
I bought a blue pair of Chelsea boots…
I bought a blue pair of Chelsea boots with a blue belt. I also bought a black pair of Chelsea's and accidentally bought another blue belt. And I was contacted and asked was I sure I wanted a blue belt instead of a black belt that helped me tremendously forgetting a black belt with black boots.
24 février 2026
Réponse de Thomas Bird London
Hi Larry,
Thank you so much for your review of Thomas Bird. We are really pleased to hear how happy you were with our customer service. We always try to ensure everything is checked carefully prior to despatching orders as we know mistakes can happen. We hope you are enjoying wearing your boots and belts.
Kind Regards
Ann
Nice shoes !
23 février 2026
Réponse de Thomas Bird London
Dear Richard,
Thank you very much for your short but to the point review, we do sell nice shoes! We hope you enjoy wearing them.
Kind Regards
Ann
Absolute flawless quality
Absolute flawless quality! if these are the last pair of shoes ever I own, I will be happy!
23 février 2026
Réponse de Thomas Bird London
Dear Nick,
Thank you so much for your lovely review of our Montana Wingtip Boots. We are so pleased to hear how much you like them and hope you continue to enjoy wearing them.
Kind regards
Ann
A wonderful experience
Creating an online Retail experience that feels like the best of more traditional shopping in store is very difficult to achieve in the more luxury end but TB have managed to achieve exactly that. From the website browsing, through ordering to delivery & then the product itself was first class.
23 février 2026
Réponse de Thomas Bird London
Dear Andy,
Thank you so much for your very kind review. We always appreciate feedback and we are so happy to hear that you found the whole shopping experience with Thomas Bird to be smooth and enjoyable. We hope you enjoying wearing your Eastwood Chelsea Boots.
Kind Regards
Ann
The quality product
The quality product. The communication with the store staff as it related to the delivery of the product. I give the staff & product a 5 gold star rating. Birmingham Alabama
5 février 2026
Réponse de Thomas Bird London
Dear Orville,
Thank you so much for your kind review. We are so pleased to hear how happy you are with our products as well as our service and we look forward to welcoming you back again soon.
Kind Regards
Ann
Lovely boots
Lovely boots! Very well made. Love the vintage look of the wing tip.
Shipping times were prompt. And communication from the staff about exchanging for a different size was easy.
2 février 2026
Réponse de Thomas Bird London
Hi Lauren,
Thank you for your wonderful feedback. We’re thrilled to hear that you love your boots and the vintage look.
Thank you for the feedback on our customer service, our aim to help our customers.
We look forward to welcoming you back soon.
Warm regards,
Team Thomas Bird London
Everything is first class.
I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now always my first option for new shoes or boots. Thanks Thomas Bird!
29 janvier 2026
Réponse de Thomas Bird London
Dear Lee,
Thank you so much for such a lovely review of Thomas Bird. We always appreciate all the feedback we receive from our customers and really enjoy hearing how our shoes and boots fit and look. We hope to welcome you back to Thomas Bird again soon.
Kind Regards
Ann
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