While the time difference made for less than speedy (by American standards) response time, once they began responding they tried to do everything they could to resolve my issue and did resolve that is... Voir plus
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Lisez les avis des autres
I absolutely love these shoes—the color is amazing, and the finishing is excellent. The quality really stands out, and I’m very happy with my purchase. I will definitely be buying from you again.... Voir plus
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Shoes: beautiful, exactly as pictured. Compliments abound. I could not find shoes of comparable quality anywhere in my city (Vancouver Canada) Customer service: incredible. Talked to me for twe... Voir plus
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I have bought four pairs of footwear from Thomas Bird (3 x shoes, 1 x boots). The quality is always first class, as is the shopping experience including communications and delivery. They are now alw... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Looking for shoes that are a little different? More style, better colours, beautiful quality, and amazing value? All Italian made? Welcome to Thomas Bird. Browse our collections of wholecuts, oxfords, brogues, monk straps, loafers and chelsea boots.
Coordonnées de contact
Carousel Way, Riverside, NN3 9HG, Northampton, Royaume-Uni
- +442078460172
- help@tblon.com
- tblon.com
4,6
Excellent
105 avis
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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in my experience with Thomas Bird shoes…
in my experience with Thomas Bird shoes is i love the style and quality. i get a lot of compliments
14 juillet 2025
Réponse de Thomas Bird London
Dear David,
Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your recent purchase of the Harrow in Black and that you love the style and quality of the shoes. It's great news you are getting lots of compliments too.
We appreciate your loyalty and hope to see you back shopping again soon.
Kind Regards Samantha
Réponse de Thomas Bird London
Dear Pollyanna,
Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with your recent purchase and that the quality of the shoes are amazing.
We appreciate your loyalty and also that you find it easy to place your order, we hope to see you back shopping again soon.
Kind Regards Samantha
Great boots
Great boots. Very comfortable throughout. I had to exchange my original order for 1 size up.
14 juillet 2025
Réponse de Thomas Bird London
Dear Matthew, We are pleased to hear how you love the boots and we hope the process of exchanging them to a different size went well for you.
Kind Regards
Ann
Beautiful shoes and matching leather…
Beautiful shoes and matching leather belt. Such excellent quality and very comfortable.
21 juillet 2025
Réponse de Thomas Bird London
Dear Alice, We are so happy to hear you love the shoes and matching belt. We really hope you enjoy wearing them and hope to see you back shopping with us again soon.
Kind Regards
Ann
Effective customer service
The wrong sized shoes were sent initially, but they quickly sorted it out after notifying them. Very quick turnaround from their customer service team.
21 juillet 2025
Réponse de Thomas Bird London
Dear Jay, Thank you for reviewing Thomas Bird. We really appreciate you taking the time to leave a review. We hope the correct size shoes have reached you quickly, so glad our team were able to support you quickly to resolve the matter in a timely manner.
We appreciate your loyalty and hope to see you back shopping again soon. Kind Regards Samantha
The team is very conscious of my…
The team is very conscious of my interest and of the boys participating and we were very responsive
11 juillet 2025
Réponse de Thomas Bird London
Dear Tom,
Thank you for reviewing Thomas Bird. We really appreciate you taking the time to leave a review. We hope your son had an amazing wedding day and you and your family all enjoyed wearing your Thomas bird shoes.
We appreciate your loyalty and hope to see you back shopping again soon.
Kind Regards Samantha
The weekend bag
The weekend bag, was what i expected from what i saw in the pictures. Good quality
11 juillet 2025
Réponse de Thomas Bird London
Thank you for taking the time to leave your review, and we are so pleased you love the quality. We hope you have lots of great adventures with your new weekend bag .
Kind regards
The Thomas Bird team
Very good looking him choose elegant…
Very good looking him choose elegant man in Italy and everything was very quickly delivery in five days is my first pair of shoes, but it’s not going to be the first time. I love the shoes thank you for everything and thank you to be easy and organize. Happy customer.
15 juillet 2025
Réponse de Thomas Bird London
Dear Juan, We are really happy to hear how happy you are with the shoes and we look forward to welcoming you back for your next purchase.
Kind Regards
Ann
My ordered items were delivered two…
My ordered items were delivered two days earlier than promised date. This unprecedented and it blows up my mind. Keep it up TBLON. Promise made promise kept
14 juillet 2025
Réponse de Thomas Bird London
Dear Tamba, We are so pleased to hear your shoes arrived earlier than expected and we do work hard with our courier partners to offer the best service so it's nice to hear when we deliver over expectations.
Kind Regards
Ann
From the moment I ordered my shoes
From the moment I ordered my shoes, to the customer service person that corrected the color and insert, to the speedy delivery! Top class service and quality.
14 juillet 2025
Réponse de Thomas Bird London
Thank you so much for your review of our service and delivery as well as the excellent products. We are really happy to hear you had a great experience and look forward to welcoming you back soon for your next order.
Kind Regards
Ann
Top notch customer service and great shoes!
The customer service and engagement, along with the amazing look and quality of the shoes, are what really set Thomas Bird apart. I needed a new pair of shoes for my daughter’s wedding just a few days before the big event, and Thomas Bird worked with me to help pick out just the right style and size. I got them with plenty of time to spare and was delighted. My Thomas Birds paired perfectly with my top hat and tails — they were a huge hit at the wedding. Thank you Thomas Bird!
12 juillet 2025
Réponse de Thomas Bird London
Dear Kevin, We are so pleased we got it all right for you from helping with sizing advice to ensuring the shoes reached you on time. We loved receiving the picture of you wearing the shoes at your daughters wedding it looked like a lovely day.
Kind Regards
Ann
High quality shoes, run a little large
Sizes run large by about 1/2 to 1. Shoes take a bit to break in, but they are high quality. If shipping internationally (I’m a US customer) expect an extra day on expedited shipping, but I was impressed they got here as fast as they did.
9 juillet 2025
Réponse de Thomas Bird London
Dear Aaron, Thank you for your review of Thomas Bird. Some of our styles can run slightly large and we are always available to assist with sizing advice. We do work hard to ship and deliver as quick as we can across the world and normally this means our orders arrive quicker than anticipated.
Kind Regards
Ann
Excellent quality
18 juillet 2025
Réponse de Thomas Bird London
Dear Gloria, Thank you so much for reviewing Thomas Bird. We are so pleased to hear how happy you are with the Soho Wholecut Brogue in Black. We appreciate your loyalty and hope to see you back shopping again soon. Kind Regards Ann.
Réponse de Thomas Bird London
Dear Allan, Thank you so much for posting a review of Thomas Bird. We are so pleased to hear that you love the Benson Wholecut Oxford in Scarlet. It is a beautiful classic shoe and the red is so vibrant too. We hope to see you back shopping with us again soon. Kind Regards Ann.
Fast, high quality, will use again.
Very happy with my purchase - the leather is fine and the partial rubber city sole is a thoughtful touch.
4 juillet 2025
Réponse de Thomas Bird London
Dear Feb, Thank you so much for reviewing your Thomas Bird purchase. We are so pleased to hear how happy you are with your shoes. The Leather anti-slip partial sole is not only practical but also looks great too. We hope you enjoy wearing your shoes. Kind Regards Ann.
The shoes came as expected
The shoes came as expected, delivery was fast, and they didn't disappoint. The shoes look great!
1 juillet 2025
Avis spontané
Réponse de Thomas Bird London
Dear Romande, Thank you very much for reviewing Thomas Bird. We are really pleased to hear how you like the shoes and that you were impressed with the quick delivery. We hope you enjoy wearing them. Kind Regards Ann.
Benson Wholecut Oxford Almond Tan
I bought the Benson wholecut shoes in olive one year ago (very satisfied with them) and was pleased to see Thomas Bird release a new offering in almond tan.
What drew me to the almond tan is that it's an uncommon color that will stand out. It has some yellow tones, so it's going to pair well with warmer color suits (tan, lighter green, earth tones, medium gray and colors such as terracotta). It's more of a shoe to wear in the spring and summer, making it a great option for semi-formal and dressy casual settings.
As for the fit, it's comfortable and I did not need a breaking-in period. The chiseled toe elevates the shoe to another level of sophistication that is not going to be seen regularly.
Finally, I was impressed with how fast I received the shoes. I live in the United States, and the shoes arrived within four days after placing the order. Another great offering from Thomas Bird for people wanting something that stands out from the crowd.
4 février 2025
Avis spontané
Réponse de Thomas Bird London
Thanks so much for the review and nice words Michael. Glad you like the new almond tan colour.
Thomas Bird Never fails
Thomas Bird Never fails. I have numerous pairs of monkstraps and boots. All have been top quality, delivered on time and fit consistently well. Highly recommended.
6 janvier 2025
Avis spontané
Réponse de Thomas Bird London
Thanks Rick, we appreciate your feedback. Glad they fit you so well.
Colour me impressed with Thomas Bird
My experience - having purchased a range of shoes from Thomas Bird over the last couple of years (chelsea boots, harness boots, double monks and wholecut oxfords) - is very positive. I appreciate the careful and extensive product photography, which has given my (now proven) confidence that the colour will be as promised. The quality is very high across the board, the designs are distinctive, colour saturation is fabulous, and prices fair for what you get. I have had uniformly quick and fair after-sales service on every purchase. I thoroughly recommend this small company.
5 décembre 2024
Avis spontané
Réponse de Thomas Bird London
Dear Matthew, It is always nice to hear from our loyal customers how happy they are with not only the product and quality but also the overall shopping experience. We always appreciate communication not only through reviews but emails too as it helps us to understand what our customers want in terms of new products and developments and the service we deliver. We look forward to seeing you back shopping again soon. Kind Regards Ann
Online shopping
One Saturday, I was searching for a new pair of higher-end shoes and came across Thomas Bird through a search engine. I clicked the link, but I was skeptical about what I would find, given my previous experiences with online shopping. I worried that the selection might not meet my expectations.
As I browsed the site, I was pleased to see a variety of styles, even if they were pricier than average. After some hesitation, I found a pair that stood out to me. While they weren’t cheap, the design seemed promising, and I decided to give them a shot.
When the shoes arrived a few days later, I was relieved to find they fit well and had a quality feel that matched their higher price point. They weren’t just everyday shoes; they were comfortable and stylish enough for special occasions.
What I initially thought would be a typical online shopping experience turned out to be a pleasant surprise. Discovering Thomas Bird through my search was a win, and I’m happy with my investment in these shoes.
29 octobre 2024
Avis spontané
Réponse de Thomas Bird London
Dear Howen, Thank you for reviewing Thomas Bird. We agree it's always hard shopping online without seeing and feeling the products but we are so happy we met and exceeded your expectations. We do try to give as much detail as possible on our website not only of how and where our products are made but including lots of photos and videos of customers wearing them and also more technical information on the fit and lasts that our shoes are made on. We hope you are still enjoying wearing your shoes and hope to welcome you back to shopping with us again soon. Kind Regards Ann
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