Avoid this company at all costs. For over a year I have been trying to get a faulty powerpack replaced. It experienced a power surge resulting in my son’s wheelchair flying forwards (with him in it) a... Voir plus
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Lisez les avis des autres
Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus
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Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus
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If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Coordonnées de contact
Woodhall Business Park, CO10 1WH, Sudbury, Royaume-Uni
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4,3
Excellent
801 avis
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A répondu à 100 % de ses avis négatifs
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Very Helpful
The experience we had with Carl you can not fault it he was so helpful explaining very clearly everything we needed to know, taking time to make sure I know exactly what to do. Highly recommended, thank you Carl, only one problem he’s a spurs fan and we are Chelsea.( haha )
21 août 2026
Réponse de TGA Mobility
Thank you so much for your lovely review! We are delighted to hear that Carl was so helpful and took the time to explain everything clearly. We’ll be sure to pass your kind comments on to him.
Spare wheelchair power pack in a bag…
Spare wheelchair power pack in a bag was purchased, which arrived in a timely manner. Great service with no issues.
30 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are pleased to hear your power pack arrived promptly and that you were happy with the service. We really appreciate your feedback.
Brilliant
Brilliant, had lots of help buying my scooter, lots of communication between tga and myself, scooter delivery was on time , all in all a great experience with tga mobility
25 juillet 2026
Réponse de TGA Mobility
Thank you, Fiona, for your fantastic review. We are delighted to hear you had such a great experience with the team and that everything went smoothly from purchase through to delivery. We really appreciate your kind words.
Support throughout
Support throughout, friendly service and very helpful. Would recommend and definitely use again!
24 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are really pleased to hear you received friendly and helpful service throughout. We really appreciate your recommendation and look forward to helping you again in the future.
My power pack now works as it should…
My power pack now works as it should and the guy who came to sort it out was very helpful and friendly.
22 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are delighted to hear that your power pack is now working as it should and that you found our engineer helpful and friendly. We’ll be sure to pass on your kind feedback.
Rapid delivery at reasonable price.
5 août 2026
Réponse de TGA Mobility
Thank you for your kind review. We are delighted you were happy with the speed of delivery and the value for money. We really appreciate your feedback.
Réponse de TGA Mobility
Thank you for your review. We are delighted to hear that you received excellent service from our team and that you found us helpful over the phone. It's also great to know that you were pleased with the delivery service. We really appreciate your feedback.
Great service and support
Very helpful with information and in assisting in purchase. Great service and Never felt rushed or pressured. Would highly recommend.
23 juillet 2026
Réponse de TGA Mobility
Thank you for your review. We are delighted to hear that you found our team helpful and informative throughout your purchase and that you never felt rushed or under any pressure. Providing a relaxed, supportive experience is something we pride ourselves on. Thank you for your recommendation.
Good service right from the first phone…
Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instructions given. Follow up phone call a few weeks later to check all was well. Highly recommend.
22 juillet 2026
Réponse de TGA Mobility
Thank you for your fantastic review and recommendation. We are delighted to hear that you received excellent service from your first phone call through to your home fitting and follow-up. We truly appreciate your kind feedback and your recommendation.
Young lady who helped us was a delight
Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive thoughts for the future. She promised to contact me if and when a second hand scooter that I liked the look of, came up in the future.
25 juillet 2026
Réponse de TGA Mobility
Thank you for your review. We are delighted to hear that you had such a positive experience and that our team member made you feel welcome and supported. We are glad you had the opportunity to try a range of scooters without any pressure, and we hope it gave you the confidence to make the right choice when the time is right. We look forward to helping you in the future and will be sure to get in touch if a suitable pre-owned scooter becomes available.
Réponse de TGA Mobility
Thank you for taking the time to leave us a review. We are so pleased to hear that our team took the time to listen to your needs and understand what was important to you. We really appreciate your kind feedback.
Great experience
It was very good knowledge about different chairs etc and just not hard sell and very friendly
The chair i purchased is everything I was told and more first class service
7 juillet 2026
Réponse de TGA Mobility
Thank you so much for your wonderful review. We are delighted to hear that you found our team friendly, knowledgeable, and that you never felt under any pressure. It's fantastic to know your new chair has lived up to your expectations and more. We really appreciate your kind words and your support.
Refuse to release diagrams of mobility…
Refuse to release diagrams of mobility scooter so I can troubleshoot and fix the issue myself. Instead these grifters want to charge a minimum of £600 to fix the headlight. Appalling company. This was my third scooter from them but never again. Disgusting disgusting disgusting
15 juillet 2026
Avis spontané
Réponse de TGA Mobility
Thank you for your review, we are here to support all our customers so please contact us so we can sort any outstanding issues.
Appalling customer service
Appauling customer service, I ordered a part on a priority next day delivery on Friday 12:30 lunchtime
Tuesday 12:30 no delivery no, called and told someone would call me back to advise, 3 hours later still no call
Called back and still no status on whether item had been dispatched
Total incompetence do not use
14 juillet 2026
Avis spontané
Réponse de TGA Mobility
Thank you for taking the time to leave your review.
We are very sorry to hear that your experience did not meet your expectations. We can confirm that your part has now been dispatched, and we sincerely apologise for the delay and the frustration this has caused.
Your comments have been passed on to the relevant team and will be used as part of our ongoing efforts to improve both our service and communication.
Thank you for your feedback.
Delivery issues due to using Royal Mail
It took 2 attempts for TGA to send my item to no avail via Royal Mail then DPD delivered the item. Where the 2 items sent to Royal Mail ended up I have no idea. A few days delivery turned into a month long wait for a rear view mirror.TGA customer services were very good and approachable when I phoned to complain about non delivery. I took a star off for the time it took to get my mirror. I am loathe to buy from any company that uses Royal Mail as they are totally useless.
9 juin 2026
Réponse de TGA Mobility
Thank you for taking the time to leave your review. We are sorry for the delays you experienced in receiving your rear-view mirror and appreciate your patience throughout. We're pleased to hear that our Customer Service team was able to assist you.
Your comments regarding the delivery experience have been passed on internally, and we are reviewing our delivery options with other courier providers to help improve our service going forward.
Thank you again for your valuable feedback.
I am delighted with my new electric…
I am very happy with my new electric wheelchair and I have to tell you that your young man ( Eddie ) did an excellent job in demonstrating the chair.
He was patient, considerate and thoughtful; not at all pushy but at the same time did a very good job in helping me make my decision to buy.
Having now used the chsir I am delighted with it
It is both comfortable and the controls are so easy to use.
You have a very satisfied customer !!
3 juillet 2026
Réponse de TGA Mobility
Thank you for your wonderful review. We are delighted to hear you're so pleased with your new electric wheelchair, and it's great to know Eddie provided such excellent service. We'll be sure to pass on your kind comments.
Réponse de TGA Mobility
Thank you for your review, Mr Gussin. We are delighted to hear you had such a positive experience and that our team was professional and kind. We really appreciate your feedback.
Delivery was fine
19 juin 2026
Réponse de TGA Mobility
We are pleased to hear your delivery went smoothly and appreciate you taking the time to share your feedback.
Very professional and helpful
Very professional and helpful. I felt it was a fair price and the add ons helpful
7 juillet 2026
Réponse de TGA Mobility
We're delighted to hear you found our team professional and helpful, and that you felt you received great value along with useful accessories. We really appreciate your feedback.
I wanted to purchase a TGA Zest Plus…
I wanted to purchase a TGA Zest Plus scooter , I rang up to place the order but was quoted over 2 weeks for delivery , this seemed a rather long time to wait for a not inexpensive scooter , I managed to get one elsewhere within 8 days
18 juin 2026
Réponse de TGA Mobility
Thank you for your feedback. We are sorry we weren't able to meet your preferred delivery timescale on this occasion. We appreciate you considering TGA and hope you are enjoying your new Zest Plus scooter.
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