TGA Mobility Avis 

Excellent service wonderful people to talk to very quick delivery highly recommend tga

Harry the technician was very good and did a great job serving the wheelchair.
Down side poor communication on arranging appointment time.

When I called Gabriella was very helpful and suggested a home demonstration of the solo and duo power pack. Greg came and explained all the benefits of both units and we could test drive the duo on the wheelchair he brought. We decided on the solo and Greg made sure it could be fitted to our chair as the tubing wasn’t round. We took delivery a couple of weeks later. Greg explained again how it all worked and demonstrated how to assemble and disassemble. No pressure selling, very professional, helpful and knowledgeable staff. Used it straight away and got up hills we won’t have attempted without the power pack. No aches or pains from pushing

Emma was lovely explained everything and showed us everything very well a credit to the company

Disappointing experience overall. I placed my order, only to find out 10 days later, after I contacted customer service, that the item was actually out of stock. There was no proactive communication, despite the lengthy delay, which meant I had to source the item elsewhere at short notice.

The only positive was that customer service responded quickly to my email and processed the cancellation and refund promptly. Better stock management and communication would have made for a much better experience.

Whilst the purchase of a Duo Power Pack for my husband’s wheelchair transformed both our lives in making people and places accessible, I am unhappy with some aspects of the kit.
A taxi driver banged the key when taking the wheelchair onboard. It snapped off in the lock as it was very flimsy. A new one was pricey and I’m told that the keys are frequently broken. I also had to replace the hand controller with half a key stuck in it. Also pricey.
The wires leading into the main control unit beyond the battery became horribly frayed as they were rubbing against the wheels. The power pack stopped and started intermittently so my son kindly repaired the leads with self-amalgamating electric tape before they could cut through completely. He also fitted a cable tie to the leads so that they couldn’t rub again.
During the last couple of months the power pack has been erratic, sometimes won’t and sometimes will start. The controller flashes and won’t connect. The local supplier has checked the battery and hand controller and both are fine. It apparently needs a new control box - very pricey, evenalthough the thing is still under guarantee.
Because tape was used to mend the leads, the guarantee is nullified. My point would be that the leads should never find themselves subject to abrasion from the rest of the unit in the first place. The machine was misbehaving before the tape went on and now it’s misbehaving again.
My husband is bed and chair bound. He can’t get into the wheelchair without a special stand. This power pack has been our lifeline. We are disappointed.

I have2 scooters and this the best I love the colour wheels look fabulous and the canopy is fabulous

The crossbar holding the power unit becomes detached. The replacement springs I ordered and paid for have still not been supplied after 5 weeks. Out of stock is the reason given.

The demonstrator was very professional and expressed good knowledge about the product. Gave a lot of time and explored all options available of the product that would benefit the consumer.

Still awaiting the delivery of my scooter.

I’m very happy with my order it arrived within 2 days thanks very much I hope to do business again with you guys thank Andrew Rankin

Amazing service from start to finish. Staff was super helpful and polite. Gave me all the information about different models and let me test drive. Really quick house call and deliver once product picked. Can’t fault their service. Thank you!

Very quick and efficient at sending out the mirror I ordered. I can’t fault the service.

Brilliant Service

Enjoyed exploring the extra mobility accessories in the showroom as well as the scooters and powerchairs.

Great place to explore what options are available to help you around the home today, I particularly liked the kettle you dont need to lift!

We ordered dual power pack for my husband's manual wheelchair from TGA, as they are the main suppliers, back in July 25. Salesperson and the engineer were very helpful. So no issues with purchase. Unfortunately, on 1st January 2026, our wheelchair was stolen from outside our front garden, within our boundaries. Our front door is narrow, so we have to use travel wheelchair to take him outside the front of the house, then transfer him to the normal wheelchair to go out. So, his normal wheelchair was taken outside, ahead of the dialaride bus. In the time it took us to put the wheelchair outside and then go inside to bring him outside in a travel wheelchair to transfer, someone helped themselves to our wheelchair?!!! Luckily the battery and the power pack itself wasn't used on the day, so that was safe; however, all the accessories, such as the hand control on the push handle, which has the on/off key and mounting brackets were fitted to the wheelchair. Luckily,  we managed to get hold of a replacement wheelchair but couldn't use the power pack without the hand control or mounting brackets. We were under the warranty, so hoped that they would be kind enough to come and fit it for us. We were told that warranty doesn't cover theft.  It would cost us call-out charges of £125 plus parts and fittings. We decided not to go ahead with them. We visited a local mobility shop who were happy to fit the parts for just £25. Gentleman kindly helped us to order the parts explaining in greater detail to TGA salesperson exactly what was needed. Order arrived, which I took to the shop without opening. To our horror, parts sent were not what we asked for. It took us back and forth so many times to clarify what has happened and what was needed. To date, we are waiting for the missing parts and refund for the incorrect parts, which were duly returned!!!! Now annual service is due so have arranged a provisional date for mid-July and hopefully the engineer will bring the correct parts for us. So overall not a satisfied customer!!!!!

The people at tga are so polite and kind

I reported damage to the front of the scooter and made an insurance claim over 4 weeks ago on behalf of my wife and this was never fixed in fact they never even got back in touch with a date for pick up anyway just 5 days ago the full front end snapped completely off the scooter and my wife could've been seriously hurt and even after emailing them 5 times still have not had a response. If I was considering going for scooter on notability then I'd seriously consider going elsewhere. The service is disgusting.

I have Parkinson’’s and since Christmas I have fallen 22 times and hardly dare go out now I have freedom and independence. It’s wonderful.Russell came to the house and showede us there is scooters and we tried them out with him guiding us. I chose the Minimo plus automatic folding one and he delivered it two days ago. He was very efficient and told us everything we needed to know. It was pleasant to work with an encouraging to. I used it yesterday at Lyme Park and it was just brilliant and on Wednesday we went all around the town on it too. It’s giving me freedom and independence and my husband is able to walk at proper pace instead of my slow pace. Thank you very much for your service.

An excellent and helpful home demonstration of the WHILL R scooter.