TGA Mobility Avis 

Fast. efficient, really helpful staff, no problems too big or too small, excellent customer service always.
Best on line experience, easy ordering, easy returns.
WELL DONE and thanks for helping smaller businesses out

This is a continuation of my extremely negative review of tga new products dated 02/08/2025. I contact them demanding a full refund on the 02/08/2025 making my legal statutory rights very clear giving them 14 days to respond. I heard back from management very rapidly, agreeing to my refund and they collected the scooter for free on the 07/08/2025. They took a little longer than the 7 working days best practice to give me my refund. So I emailed and gave them warning of my willingness to take court action through the small claims court. An easy and cheap option, available to start online. I prepared the online paperwork just in case. The law is 14 calender days after receipt of the item for a refund to be received in your account. I get the feeling that I would have received my refund without this warning email, but I can't say for sure. My end feelings about tga is they are an honest company who are currently choosing to buy or make inferior parts for their scooters. I would not buy a scooter from them currently but would consider them again in a few years depending upon how people have reviewed the longevity of their products over the intervening years.

As of right now I know, as I asked the engineer that visited me, they currently only have 3 travelling engineers to cover the whole of the UK. Which would concern me, given their current quality issues....

I honestly wish them luck.

TGA is a brilliant company very helpful and really polite I would recommend them to everyone I give you 100% service and the same to all the staff at the office and the ones that come to the house to pick repair and take away old and deliver new scooter thank you so much

Bought a WHILL-R mobility scooter from TGA MOBILITY found the experience to be extremely good. I had plenty of time to check to see if the scooter was right for me. I enjoyed a go anywhere road test and any questions I had was answered professionally . Very pleased with my choice of scooter and the company I bought it from

22 days to reply to my email requesting the cost of a replacement part. Considering this company deals with disability equipment I would have thought their response would be a lot quicker. Not for the first time.

They did very well with getting me through the paperwork I had to sign and delivered my mobility scooter shortly after on the day they said they would.I had a trial ride before I made my decision and that was as planned as well. I'm on the road again!

Thank You TGM!!!

A J Skotnicki

Wayne is very pleased with his new scooter. I think there was a little issue with some screws to do with the top box, but says he spoke to someone about that. Otherwise everyone is very nice and helpful. Pleased with the company very much.

the scooter was delivered and everything was explained to me. I have used the wills scooter and I am very pleased with the way the scooter handles. It breaks down to go into the boot easily and is put together quickly. Four miles per hour on a battery charge is fine and love having the app on my phone. The basket is a bonus.So it is a win win with the will scooter.

I'm hearing impaired and despite telling you this on my order and requesting contact by text/email you still phoned me to set up delivery which was a struggle. Also, I saw nothing at all about a 25% off sale in August although I placed my order on 30th July. Took a long time to save up for this as my mobility allowance is only £30 a week.

Excellent service from start to finish.
Home service and other work on our mobility scooter carried out by one of their brilliant technicians.
Great price for the work done.

Please see my Review of 11th May. Since then I have continued to try to make contact with TGA via phone and email but have only had one response to say they are sorry about the lack of response to my enquiry. They appear completely disinterested in the issues I have encountered with the Zest Plus , indeed I think the scooter I have falls well short of the description given by TGA’s product brochure. Posted 26th July.

Ordered from website and it was delivered the next morning. Exceptional service

Quick delivery

I want to offer my thanks to the customer service team at TGA. I spoke with Gabriella, Alice and Woody over 3 days and they could not have been more helpful or patient.
I can thoroughly recommend the professionalism offered by TGA customer service staff... THANK YOU

I have had a really great experience purchasing a Whill C2 from TGA. They were really great about answering my questions and coming out to me, both for a test drive and delivering the chair. They have been super communicative and really patient.

This is my second Whill power chair. My first, a model C from 2019, has been trouble free and served my purpose for years. As my arthritis developed further I found I needed a more comfortable ride and the model C2 looked good. TGA brought one to my home for me to try and I was impressed. Very comfortable with independent rear suspension and an improved seat cushion. With its incredible manoeuvrability I’ve never found a building or even a lift I could not negotiate.
Delivered to my home, set up to my requirements, it has been a very easy purchase experience.

The Salesman Karl was very professional and knowledgeable he made me feel at ease because during the conversation he stated that he would rather not sell the chair to me unless I was 100% sure of it.
And I felt he was being honest with me.

Excellent service from initial phone enquiry to purchase and after care. Staff extremely knowledgeable at every stage and time taken to train on every aspect of the powerchair. Delighted with the quality of the chair and the company's staff.