The Hearing Care Partnership Avis 

Tom Lewis in the Ledbury shop provided an outstanding service, not just as an audiologist but as a sales person too. His professionalism and manner were very reassuring and he explained everything carefully and thoroughly. Thankyou Tom.

I was incredibly impressed with the in-depth testing and information provided by Celeste de Freitas at the Battle office (Barracloughs). The initial hearing test lasted an hour and was thorough and I’m pleased with the results, I hadn’t appreciated how much my hearing had deteriorated. I went for the “Diamond” package and although not cheap, the results have been great and I can now follow conversations easily. The quality of sound is first class.

I was made to feel welcome and comfortable, and everything was explained to me very well. My visit was mostly out of curiosity to see how my hearing is doing, but well worth while. The tests are very comprehensive and the assessor took time to find out about me as a person, and my lifestyle as this affects my hearing requirements.

My appointment was with Faisal and he was fantastic. Very thorough, friendly and helpful. I would highly recommend.

Tom Lewis, Audiologist at the Hereford branch, conducted a comprehensive series of tests on my hearing. Tom has friendly, personable and reassuring manner. His professional knowledge and understanding are of the highest order, he is caring, encourages dialogue and is a great communicator.
I found the whole experience enjoyable, informative and very reassuring and I am happy to recommend Tom without hesitation - thanks Tom for an excellent experience!

Mark Connell at the Banbury branch is absolutely amazing! I’m so grateful for the way he has helped my 80-year-old mum with her hearing. She’d previously had hearing aids fitted elsewhere but, despite going back several times, she was still struggling. We tracked Mark down (as Mum used to see him years ago before he moved to Banbury), and I’m so glad we did.

Mark was incredibly patient, attentive, and really took the time to understand her needs. The difference has been life-changing. Mum’s hearing and confidence have been completely transformed. She has her natural speaking voice back (she used to shout without realising), and she no longer tries to “guess” conversations or feels left out. She’s more engaged than ever and no longer feels isolated by her deafness.

She can now hear her male voice choir (all 70 of them!) clearly, and she’s able to enjoy proper phone calls with her nephew 200 miles away—something she couldn’t do before.

Honestly, the only problem now is we have to watch what we say when her back is turned—her hearing is so sharp! 🤣

Thank you, Mark—you’ve truly given Mum a new lease of life.

Faisal at the Redditch branch was excellent.
Explained everything. Great service.
I left very happy.

Faisal was excellent; professional, helpful and personable.

I have never had such a thorough hearing test as that provided by Jacqueline McPolin at Julie Robinson Optometrist, Crumlin, Northern Ireland. Jacqueline explained everything in detail, carried out a wide variety of tests in an extremely pleasant and professional manner and concluded that a hearing device would not benefit me at this time. I definitely recommend Jacqueline to test your hearing needs.

Had a really good experience with this company when attending my hearing test yesterday. Faisal , the audiologist , was extremely professional , explained the process in detail and gave me every opportunity throughout the test to clarify and ask questions. The results were explained in detail. Overall, an excellent experience…

parking tickets scumbags. went to pick passenger from their shop and received a parking fine. they are dishonest and put small print on the parking signs . such a currept business and cheap way to mug the money off from hard working people’s. shame on you

James made my experience very welcoming by be talkative and friendly.

My new hearing aids are extraordinary, a transformational experience. Thanks to all concerned at THCP within Hassocks Eye Care. Particular thanks must go to my audiologist Celeste de Freitas whose technical expertise, care and good advice were all faultless. From initial assessment to fitting the aids the whole process was carried out in meticulous and friendly fashion. Top marks!

Tom Lewis provided excellent customer service at the Ledbury facility. He has adjusted my hearing aids so that they are now even better than before and added some additional programs which will help me immensely.

So, very good on-going care.

Matt Whettingsteel of the Swanage Dorset Branch dealt with my 98 year old mother in a professional and pragmatic fashion. He showed great empathy in assessing her hearing needs and took patient steps to ensure all was in accordance with her wishes. She subsequently changed her mind and the full refund was processed without stress or lengthy discussion.

I recently had ear wax removal with James in Portishead who was very professional and quickly put me at ease and gained my trust by explaining what would happen. Even though there was a lot of wax to remove in both ears the whole process went very smoothly and I am delighted with the result. Would highly recommend James

I had a great audiology test with Aphra a few days ago. She was very friendly and made the whole experience comfortable and engaging. Her clear explanation of how the ear works was both fascinating and informative—I left feeling much more knowledgeable and reassured. Highly recommend her for anyone seeking a thorough and approachable audiology professional.

Armstrong & North , Burnham on Sea
Had a 6 month hearing check which resulted in wax removal from one ear.
Everything was very professional ; friendly reception , prompt attention and effective treatment by Niki.
Highly recommended.

I visited this morning and was very impressed with the care Alex took in re-programming my hearing aids. It has made an amazing difference to my hearing.
Thank you Alex.

Did a really good job at clearing the wax from my ears. James was very helpful. I would visit him again.