I ordered a rug which, unfortunately, was the wrong size for my space. The rug itself was beautiful, but it just wasn’t the right fit. However, the customer service I’ve received throughout the p... Voir plus
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Lisez les avis des autres
The rug is just as described, and suits our home beautifully. It was very reassuring to know when I ordered, that if it didn't suit, it wasn't going to cost me an arm and a leg to return it, as if... Voir plus
Came across this company after seeing an Ad in instagram so was a little sceptical given the rugs were cheaper than some I had been looking at. I ordered a rug and it was delivered within 2 days. The... Voir plus
I was looking to purchase a rug for my Dad and saw a reel on Instagram for The Rugs so I had a look at their web page. The descriptions of the individual rugs were really helpful and include thing... Voir plus
À propos de l'entreprise
À propos de The Rugs
Écrit par l'entreprise
As The Rugs, we are a UK-based online rug retailer with a genuine love for beautiful floors and cosy homes. When you buy rugs online with us, you'll find high-quality rugs for every room and style, from soft shaggy rugs and large living room rugs to durable outdoor rugs, Moroccan and Marrakech-inspired designs, hallway runners, and everything from modern statement pieces to timeless traditional patterns. We work closely with trusted manufacturers to offer a wide range of rug sizes, colours, and materials, so there's something to suit every home and every budget — without ever compromising on quality or comfort underfoot.
Delivery
We know how exciting a new rug is, so most of our orders are dispatched and delivered next day across the UK. A few of our special collections may take up to a week, as these are made to order or sourced especially for you — and we'll keep you updated with tracking every step of the way.
Returns
Shop with total peace of mind, thanks to our 30 days of free returns on all orders. If a rug doesn't feel quite right for your space, just reach out to our friendly customer service team and we'll sort out a hassle-free return or exchange.
Payment
We accept all major credit and debit cards, PayPal, and Klarna, so you can spread the cost with flexible instalments if that works better for you.
As a little welcome gift, new customers can enjoy 10% off their first order with us.
Our customer service team is always happy to help, whether you need sizing advice, care tips, or just have a question about your order. We genuinely value every review our customers leave, and we use that feedback every day to keep improving our range and the experience we offer.
Our Service
Écrit par l'entreprise
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Coordonnées de contact
7 Premus, HP19 8AP, Aylesbury, Royaume-Uni
- info@the-rugs.com
- the-rugs.com
10% Off Your First Order
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was so easy to order and see all…
It was so easy to order and see all different rugs on line and the the good experience and the quality of the rugs is great and the delivery was quick
8 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your lovely review! We’re delighted to hear you found it easy to browse and order from our website and that you’re happy with the quality of your rugs. It’s also great to know your delivery was quick. We truly appreciate your support! ✨
The customer service is amazing
The customer service is amazing! My delivery was lost with Evri, they sent a replacement promptly and were very helpful every step
Of the way ! 100% recommend
21 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you so much for your fantastic review! We’re delighted to hear our customer service team was able to help when your delivery went missing with Evri and arrange a replacement promptly. It’s wonderful to know we could support you throughout the process. Thank you for recommending us! 😊
Customer experience
Unfortunately there was an issue with my order, however after contacting customer service, they were very helpful & managed to resolve the issue very quickly.
9 septembre 2026
Réponse de The Rugs
We’re very sorry to hear your rug had not arrived at the time of your review. We’re pleased that we were able to assist you and resolve the issue with you via email. Thank you for giving us the opportunity to put this right. 😊
Could've done with a larger size but…
Could've done with a larger size but ordered largest size available. Put away for the spring I have a dog & winters just around the corner.
7 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your feedback! We’re glad you’re happy with your rug and found the largest size available to suit your needs. We hope it will be perfect for your space when you bring it out in the spring, especially with your dog enjoying it too! 🌸
Amazing rugs that look good to be…
Amazing rugs that look good to be indoors but work perfectly putdoors
29 août 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you love the look of our rugs indoors and that they work perfectly outdoors too. It’s wonderful to know you’re so pleased with your purchase! ❤️
I love my rug its easy to machine wash
I love my rug its easy to machine wash, dries quickly and flattens back out nicely.
Really pleased with the quality.
1 août 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you love your rug and are so pleased with how easy it is to machine wash, how quickly it dries and how nicely it settles back into place. It’s wonderful to know you’re happy with the quality! 🌟
Great website
Great website, package arrived well wrapped. We are really impressed with the look and quality of the rug. Would recommend!
28 août 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you had a great experience with our website and that your rug arrived well packaged. It’s wonderful to know you’re so impressed with the look and quality. Thank you so much for recommending us! ✨
Love the rug
Love the rug, came as described, swift delivery, good quality. Happy customer.
21 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your lovely review! We’re delighted to hear you love your rug and that it arrived quickly, just as described, and with great quality. It’s wonderful to know you’re a happy customer! 😊
Great rug, lovely looking
Great rug, fast delivery and good customer service in terms of emails and updates about arrival.
1 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you’re happy with your rug, the fast delivery and our customer service. It’s great to know you found our email updates helpful and informative throughout the delivery process. 🌸
Réponse de The Rugs
Thank you for your lovely review! We’re delighted to hear you love your rug and feel it was worth the money. We truly appreciate your support! ❤️
These rugs are beautiful and well made
These rugs are beautiful and well made, would really this company highly.
Next day delivery too.
Thank you so much
10 septembre 2026
Réponse de The Rugs
Thank you so much for your fantastic review! We’re delighted to hear you’re so pleased with the beauty and quality of our rugs. It’s wonderful to know you were also happy with the next-day delivery. Thank you for your kind recommendation and support! 🌟
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you love the style, colour and fabric of your rug, and that you’re happy with the price too. It’s wonderful to know you’re so pleased with your purchase! ✨
The rug is beautiful and the quality is…
The rug is beautiful and the quality is excellent. Lovely customer service and would recommend them completely.
14 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you love the rug, are pleased with the quality and had such a positive experience with our customer service. Thank you so much for recommending us! 😊
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you were happy with the fast delivery, great price and quality of your product. We truly appreciate your support! 🌸
Really great quality
Really great quality, good size and completes the room! Highly recommend!
2 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you’re so pleased with the quality and size of your rug and that it completes your room beautifully. Thank you so much for recommending us! ❤️
Quick delivery and excellent product
Quick delivery and excellent product. Cosy rug, nice feel underfoot and looks great in the room
3 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! We’re delighted to hear you’re happy with the quick delivery and excellent quality of your rug. It’s wonderful to know you’re enjoying its cosy feel underfoot and how it looks in your room! 🌟
Amazing service
Amazing service, good quality rug and super speedy delivery. I will only be shopping here from now on!
21 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you so much for your fantastic review! We’re delighted to hear you’re happy with the quality of your rug, our service and the speedy delivery. It means so much to know you’ll be shopping with us again! ✨
Réponse de The Rugs
Thank you for your lovely review! We’re delighted to hear you love your rug, are pleased with the quality and found it just as described. We truly appreciate your support! 😊
Great looking rug
Our front door rug looks lovely, feels soft under the foot and arrived promptly. Highly recommend
8 septembre 2026
Réponse de The Rugs
Thank you for your lovely review! We’re delighted to hear your front door rug looks lovely, feels soft underfoot and arrived promptly. Thank you so much for recommending us! 🌸
Great quality and prompt delivery
I’m very pleased with my rug from The Rugs. The quality is excellent, it looks great in my spare room, and delivery was prompt and hassle-free. Overall, a very positive experience.
2 septembre 2026
Avis spontané
Réponse de The Rugs
Thank you for your fantastic review! 😊 We’re delighted to hear you’re so pleased with the quality of your rug and that it looks great in your spare room. It’s wonderful to know you also enjoyed a prompt and hassle-free delivery experience! ❤️
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