AA Approved Garage Network  Avis 

Easy to use process but only told on the day I shouldn’t have been able to book collection

Although sorted, it did add to the stress

Notification for the work was via email I would have liked a call to say how it was going

Well happy thanks4 service and a mot

Absolutely shocking service, avoid at all costs.
Booked a mobile service on the only day available, they confirmed the booking and sent a booking confirmation email confirming the date booked, an AM booking as requested and the name of the mechanic. They also took the money from our account three days before the service date.
All of this was absolute fantasy on their part as they didn't call or turn up in tha AM at all. It took us four phone calls and lots of time on hold before eventually confirming to us at 5.35pm that they have had a mix up and they will reschedule the service.

Obviously we said no to this and cancelled, now waiting for our money back before we can afford to rebook with another company. There was no apology from the person on the phone, they said they'd cancel it then hung up on us !!

Shocking service from what we thought was a reputable company. AVOID, AVOID, AVOID.

What a great service ! My car was picked up/dropped back by two lovely young men ,all the major service done. Paperwork for the MOT was given to me and the following emails confirmed all they had done in the service.Car is running beautifully ,they reprogrammed it to reflect the service .I couldn't be happier.My husband is unwell so I can't leave him so this service saved me getting a sitter in ,booking a hire car via my usual garage and the journey to Tamworth to the garage.Highly recommend this service to anyone .PS ,it was very reasonable ,MOT and a major service far less than my dealer garage

Staff were well organised and friendly. Looking forward to do my next MOT with them.

Very friendly staff, accurate timing and service.
Thanks

Great customer service friendly staff and quick

Good from the AA but garage didn't return my car until the next day using some poor excuse about oil and oil filter not arriving on time, IT'S A GARAGE WITH NO OIL OR OIL FILTER "REALLY" but they did bring it back to me by 10am the next day

The services provided to their customers is excellent.

Doing my service and Mot with AA has never been so easy!!! Thanks

Rather too Expensive…I liked the slight discount for membership bookings but would have preferred it to be £10-off; & then repairs seemed a bit on the steep side…like: £100 for an Alignment&Polish… where in the past the Polish alone has been only £30…
~but other than that the booking-in process was generally efficient & pleasant…

I had a torn seat afterwards. They denied saying that it’s been there before. But I can’t recall having a torn seat. I am disappointed.

It was very convenient to have the vehicle picked up, but I was expecting some kind of update before the car came back.

Very happy with the garage i used. There was some initial apprehension on my part as it was the first time i had used them. But i felt i could trust them to do a good job because they are AA approved.

Easy to navigate, clear instructions. Garage couldn't have been better.

Very friendly and considerate staff, I was kept informed on progress of work carried out. Excellent service

I would have liked to have a report on the service that was done.

AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strangely received a message on the 09/10/2026, which said my car was ready to be picked up. I had already picked up my car on the 7th. If I had relied on AA Smart Care, then that would have been a problem.

There were no issues with the garage itself.