When the AA guy Jordan came out to assist me recently when my car wouldn’t start, he was really helpful. As a precautionary measure, after getting my car started, he even followed me home to ensure I... Voir plus
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I have had an abysmal experience with the AA SmartCare service. Wasted all day Saturday waiting for a morning appointment that never happened and then the mechanic for the re-arranged morning appoint... Voir plus
L'entreprise a répondu
Very happy with the interim service provided by Mick. AA has advertised to give AA members a 20% discount for this service. I am still waiting to receive this £30 discount. As well as being an AA bre... Voir plus
Excellent service, from initial booking to job completion. Mobile mechanic at my own home, so I didn’t need to take time away from work nor battle with morning traffic to get my car to a garage an... Voir plus
À propos de l'entreprise
À propos de AA Car Care
Écrit par l'entreprise
AA Car Care
Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.
Car care that comes to you
- Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
- No dropping your car at a garage or rearranging your day around an appointment
- We look after your car while you get on with the things that matter
Simple, clear pricing
- You’ll see the price for your booked work upfront
- If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
- We’ll only carry out additional work once you’ve approved it
Quality you can trust
- Work is carried out by trained AA Mobile Mechanics
- Parts and labour are backed by a 12-month or 12,000-mile guarantee
- Our Mobile Mechanics are backed by 120 years of motoring expertise
Easy online booking
- Book online in just a few simple steps
- Choose a date and available arrival window that works for you
- Manage your car care without the usual garage admin
AA Car Care. 120 years of expertise, now on your driveway.
Coordonnées de contact
Royaume-Uni
- theaa.com/car-care/mobile-mechanics
4,5
Excellent
302 avis
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Absolutely happy with the service will…
Absolutely happy with the service will definitely use again
14 octobre 2026
Great mechanic
Great mechanic, that's what makes for a great and reliable organisation
14 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
My Peugeot 3008 auxiliary belt snapped
My Peugeot 3008 auxiliary belt snapped, AA mechanic did not completely remove pieces of the old belt before installing the new one, by next day the new installation completely trashed the entire engine as the debris got into the cam belt damaging the engine beyond repair. Now it cranks, won't start for a car that I am still paying £250 on car finance with 2 more years left to pay off.
Informed AA, the good news is I have to pay AGAIN to have their mechanic come over.
8 octobre 2026
Réponse de AA Car Care
Thank you for taking the time to share your feedback. We recognize how frustrating it is to experience severe engine damage after a repair and then be asked to pay additional costs for a follow-up inspection.
Lovly fella came polite no problems…
Lovly fella came polite no problems just got on with service on 2 cars excellant service
14 octobre 2026
Réponse de AA Car Care
We are happy to hear that our technician provided polite and efficient service for both of your vehicles. Thank you for your feedback!
Will never go back to garage servicing again, home service for me.
I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was the nicest easiest mechanic I have spoken to since driving. He explained everything, showed me parts and even gave me tips on making sure my car was happy and healthy. I don't think I will ever go back to having a garage service again. AA made the whole process from booking to paying so easy and the continued updating was brilliant. I was so happy with the service and price.
14 octobre 2026
Excellent service start to finish.
14 octobre 2026
Service fine communication not great
Service itself was fine. However, I never received a call in the morning to let me know of a general time slot like they said. Afternoon appointments also state before 4pm, and they came at 5:10pm. Which was inconvenient as I booked the afternoon off of work for no reason. The cost said £233 and I was charged £259. Contacted by email to question the cost and never heard back. Got a report showing all the things tested but no written list of suggestions, just told verbally which I now cannot remember all the things recommended. Convenient that they can come to your house but not sure if I would use them again.
3 octobre 2026
Réponse de AA Car Care
Hi there, we'll include a window on the confirmation. If you get in touch with us directly, our team will be happy to help and look into any charges and the work confirmation. We hope everything else went OK for you.
He was a lovely man.
He was a lovely man.. he explained everything from start to finish.
13 octobre 2026
A wasted costly appointment
Following a cancelled appointment due to no mechanic being available at the time it was booked 5 days later the appointment arrived. The mechanic was helpful , polite and knowledgeable . I told him what the fault, was told it was an easy fix. Following 20 minutes of diagnostics I was told that it could not be fixed. Basically I was charged for informing the AA what the error indicator was. If from the outset I knew that the problem could not be fixed I would not have booked and saved £99.
13 octobre 2026
Réponse de AA Car Care
Hey Digby, we can see you booked a Fault Finder service with one of our Mobile Mechanics. These appointments are designed to diagnose the issue, provide expert advice, and give you a written report you can trust.
Sometimes we're able to fix the fault during the appointment, but if not, we'll explain the next steps and can provide a quote for any further repairs that may be needed. We hope everything goes smoothly with the repairs from here.
After breaking down on a motorway I was…
After breaking down on a motorway I was made an appointment with a mobile mechanic who arrived today to replace the alternator , it took about an hour and my car now working fine . I would be happy to use them again
13 octobre 2026
The mechanic was professional and polite
The mechanic was professional, polite and friendly too
9 octobre 2026
Réponse de AA Car Care
We're over the moon to hear this about Matt's super service 💛🔧.
Lazy Mobile Engineers Destroying AA Smartcare
The men that was sent to help service my car were clearly unprofessional, inconsiderate, and lazy mobile workshop engineers.
They lied to have done major service within few minutes, sat in their van chatting and whiling time. Unknown to them, I was watching every of their moves from the window.
I tried to stay with them, they insisted I leave, promising to ring me as soon as they were done!
8 octobre 2026
Réponse de AA Car Care
Hi Adeyemi, we're sorry to hear this and hope you've been in touch directly with us so this can be looked into.
📞 0330 018 3446
📧 Prestige-Smartcare.queries@theaa.com
I will definitely use AA services again…
I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he went through everything with me Ian is a credit to your company
Regards George Evans
12 octobre 2026
Great service and price.
Great service and price. Professional mechanic, turned up on time and completed the job. Will use the service again.
13 octobre 2026
Excellent for at home repairs.
Had Dylan out to change brake pads on my bmw. Friendly happy chap, worked well. No issues at all. Would definitely recommend and would book again. 10 out of 10.
Booking was easy online and cheapest I could find too.
12 octobre 2026
Not as efficient as I hoped
Text messages were not in line with service booked. Driver arrived then left saying he couldn’t see my car. I called him to come back. Job went well and left clean.
13 octobre 2026
Réponse de AA Car Care
Hi Keith, we're sorry to hear there were issues with the communication and that the mechanic initially couldn't locate your vehicle. We're pleased the work went well once underway and was left clean and tidy. We hope you've since raised your concerns directly with the team so they could look into this further.
The booking process needs some work as…
The booking process needs some work as they are not fulfilling the bookings therefore had to reschedule my initial booking I had.
On the actual day the mechanic came to do my repairs he was very polite and very thorough with his work. He explained what he was doing and how long it would take. Overall all the mechanic was exceptional but the booking wasn’t
13 octobre 2026
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