The Arch Company Avis 96

The communication with this company is appalling! We have had a water leak issue that started in 2023 and it is still not resolved. No urgency for anything.

This company does not respect the close proximity of residences to the business units. It is appaling, with VOCs, dust and noise a constant. The noise is on all week and starts at 08:00am at weekend. The VOCs have been so bad that we cannot open windows and the dust settles everywhere on patio. Is this how companies should run? This is appaling. I have complained for at least two years and nothing has been done except giving me reassurances that then never go anywhere.

Never come across a business that portrays themselves as customer focused are the exact opposite
Up to and including the onboarding excellent

Now that there are issues that need discussing 20 + calls and emails over a 1 month period and still nothing

Johnny Cristofi - you have all my contact details

This company makes money by strangling every penny it can put of business that have used these arches since before the company bought them.

It is poison and kills small business. Their rent hikes and inability to negotiate make them a dangerous, toxic entity.

Do not rent from them guys they rob you. I rent the property from them and they cancel my contract on COVID-19 time and after 7 years they want almost £8.000 from me. They call me on covid time and told me we want to terminate your contract and give the keys back and i did how they want. now they said we clean shop and did some repairs after you. They take my £3.000 deposit plus they still want £8000. And funny think my shop was small kiosk just 14sqm ok its have a small things to do inside but maximum it will cost £500 and i tell them give me 2 days to i clean it even they dont give chance to i do it. They are a scam all tenants have a complaint about them. Not only me they attack all tenants and try to take the to court. I call them minimum 100 times they dont answer i want to discuss my case and i want explanation what they did why they want that much money but they never aswer they just want money. They even dont answer phones no one want to listen you. 100 times i called them. They just want to rob you. credit control never answer they send me to court all ready i accept my bill and i want to discuss about instalments many times i call them they dont answer now they take me to court straight away i still call them to make instalments but i gave up today. They gave me direct number i leave voice mail even no body call me back and never answer my emails.

This company is totally useless avoid at all costs. i got the keys to a unit in January last year and immediately realised water was coming in threw the roof and doors and windows. The walls were that damp and wet the sink came off the wall and within a few weeks we had black mould and damp everywhere. Upon requesting something to be done for months nothing was done we eventually got a meeting in September were we was promised contractors and action would happen but by this point we had moved into another rented unit elsewhere as it was inhabitable. All our stock and furnishings were skipped as it at a huge loss to us. We were leased the unit for storage and it was obvious its not fit for use, all they want to chase is the rent have no intentions of listening or sorting anything out what so ever. They even claimed the previous Tennent's never had a issue even though they have never rented it out!. Just a total waste of time and money and i wished i didn't even bother and over 12months on am still in limbo and just get emails of the accounts demanding money total joke

Worst place i have ever lived ive been here three years I've had my storage closet robbed twice by make ready staff , infested with roaches, mice, random fees thrown in ledger over time. the maintenance guy is a moron he doesn't try for anything to actually fixed things, my stove has been out for over a month all they want to do is flick a breaker every time even tho they just waited a month to fix it after arguing with me over calling a certified electrician sparks were flying from my breakers for weeks, so half my power out made me unable to graduate my classes and made it impossible to work from home i have children i home school who now are behind and i have wasted money eating out due to being unable to cook for my family and live and now I've been served by a process server after being lied to about giving me a few more days to pay remaining past due balance which will be paid though i should be reimbursed for my new inconveniences that were placed upon my on arch company's behalf the office manager Mikayla is a heartless lying under educated with her profession snake she refuses to communicate and purposely dodges discussing mistakes that have been made and, or mean mugs says "kay" with an attitude and sends you own your merry way

It’s truly disheartening to leave such a negative review during the holiday season, but the actions of Arch & Co have left me and many others appalled. In a shockingly ruthless and unprofessional move, the company chose to shut down a tenant’s commercial premises in the middle of the night, right before Christmas.

This action was not only poorly timed but also carried out in a manner that demonstrated a complete lack of empathy and regard for the tenant’s livelihood. The tenant has been locked out of their property, with no prior warning or opportunity to address the situation. This kind of behavior is not just harsh—it’s unjustifiable and incredibly damaging, especially during what should be the busiest and most profitable time of the year for businesses.

The lack of communication, compassion, and basic decency is alarming. Arch & co appears to prioritize profits over people, showing no consideration for the impact their actions have on small businesses, their employees, and their customers.

If you’re considering renting from this company, I would urge you to think twice. Their handling of this situation has been nothing short of disgraceful. Businesses deserve landlords who act in good faith and with professionalism—qualities sorely lacking here.

I hope this review serves as a wake-up call to Arch & Co to treat tenants with respect and fairness in the future.

#LandlordReview #UnprofessionalConduct #SupportSmallBusinesses

Extremely poor landlord - emails go unanswered for a year at a time.

Credit control have no clue what their job is and call at 5pm to chase an amount already settled.

Still continuing to be chased for an outstanding amount despite it being settled over a year ago.

When you call Arch Co out on these lies, they go silent and threaten to evict you.

DISGUSTING LANDLORD.

Reply - No communication whatsoever from teams involved. Credit control haven't responded to any email in past 5 months. Just call me today to resolve it as currently you look horrendously incapable of dealing with issues. Don't threaten me with eviction if you don't have the decency to have a phone number that works. 50+ calls to you today, all went to voicemail.

This has to be the worse company to deal with. i am trying to recover a debt from them, and they are just giving me the run around, for nearly two years now.

Absolutely disgusting.

Having been a tenant of Arch Co for 8+ years, we have let 2 more units from them in the past 12 months, each time with great ease and speed. The lettings teams are a pleasure to deal with and continually support the growth of our business....everything you could want from a landlord. Particular shout out to Aigars for his efficient and helpful work these lettings.

William Adams was really amazing and very helpful. Did not pressure me about moving in dates etc. it was a pleasure meeting William, he was really wonderful!

This company is an absolute joke. Avoid renting from them at all costs. They try to sneak through random charges, charges that I have queried and chased every week for almost two years. I have tried every email, every phone number I can find, with no reply. Now I receive notice we're being taken to court.

Michael Henry Hamber (site facilities manager).
It is plesure to work with Michael - professional, responsive, helpful. Thank you!

Our letting manager Aigars Pudulis was fantastic throughout. On the day of viewings he was friendly and informative, and as first-time arch renters we really appreciated his honesty about everything we needed to plan for. Once we had made an offer, Aigars facilitated multiple follow up viewings to allow us to take measurements for furniture. The paperwork process went very smoothly, and Aigars was efficient and professional throughout this. This was great because our new business needed the space urgently. In the end the entire process took 5 weeks from first reaching out to getting the keys, which we were very happy with. Thank you, Aigars and arch company.

I recently applied for a property managed by [The Arch Co.], referenced as W004902, Station Approach, Upper Warlingham. Unfortunately, I am deeply concerned about the fairness and transparency of the tenancy allocation process. Despite offering a competitive amount, the property was rented out to another tenant under circumstances that raise serious questions about the integrity of the decision-making process.

It appears that there may have been under-the-table dealings involved, and as an applicant, I believe my offer was not given due consideration. This is highly concerning, as all applicants deserve a fair and transparent process, free from any bias or unethical behavior.

I have formally requested an investigation to ensure that this matter is properly reviewed and handled in accordance with legal standards. I sincerely hope that this company upholds its ethical responsibilities and looks into these serious allegations of potential misconduct.

It is incredibly disappointing to witness such questionable practices, and I urge other potential applicants to be cautious when engaging with this company. Fairness and transparency are essential in property allocation, and I hope that appropriate action is taken to rectify this situation.

I have been a tenant for 18 years. For about 14 years I was with Network Rail until this company took over. My property was leaking badly that you moved around with umbrella. That was how bad it was. I requested to get permission to repair the roof none was given. They continued demanding for rent. Today I went to clerkenwell Court and repossessed the property I have occupied for 18 years. This company is wicked. They rather have property repossessed than keeping tenants in. I built this property from scratch and now have given me 1 month to move. I can't believe this company wickedness. SAMUEL mayeku 07404820784

Greedy & useless are the 2 words we & various customers of ours who are also Arch Co tenants turn to. For the rent charged especially, the service is beyond pathetic. We've had substantial issues, none of which have been addressed in over 4 months, including: huge leaks & black mould, damaging stock & computer equipment. We got confirmation in writing before signing the tenancy that there was no service charge for our premises, yet they have been charging us a service charge ever since, & have not remedied this nor refunded the falsely taken (direct debit) funds. We also submitted architects plans for a mezzanine over 4 months ago, that they have made little or no progressing approving (except noting more and more fees they'd like paid). Add to that our premises manager is beyond useless; they never respond to emails, rarely ever answer the phone, & at most say they'll 'get back to you tomorrow' and then do not. Arches can be wonderful space, just such a shame that the Arch Company is the landlord & operates in such a way.... Also to note: I have already contacted info(at)thearchco.com & feedback(at)thearchco.com, among many others, even wrote a physical letter to the ceo - not yet had a single reply... UPDATE a few weeks later: thanks to one individual at the arch co, contractors were arranged to try and fix the leak (Swallow Services did a great job; although the Arch Co has just stopped using them). However we have still not had a single reply regarding the other 2 issues - exactly the same for the last 4 months the Arch Co have only said 'this is being investigated', but after 5 months now, they still have not paid back a penny of over £1000 they have (by their know acknowledgement) falsely taken in service charge bills, that were incorrect, nor have had no update or reply on the mezzanine we needed to build months ago.... also to note, info(at)the archco have not replied to any of the emails they requested we sent them here, except to say 'we're investigating', yet no progress has been made nor any update given....

Arch Co complete lack of contact.
We have been unable to get hold of anybody in Arch Co who deals with our premises. We are trying to change internet providers at present. The new provider requires a signed authority to connect the high speed fibre to the premises we rent from Arch Co. Simple - or so we thought. We haven't had any response from anybody we would normally deal with. Contacted the main switchboard at Arch Co to be connected to our asset manager, and when I gave their name was told that they do not exist. Useless as landlords despite us paying over and above what the rent should be and putting up with incompetence. Our previous asset manager had entered the wrong (a lower) amount in our rent review agreement. We of course signed it. It took 2 months for them to realise the error and from that point we were hounded and bullied by them (even calls to personal phones at 7am) until we signed a replacement agreement with the correct higher amount. That said, the previous landlords Network Rail were considerably worse.

I recieved an extra charge of £16.20 debited from my account last night which i have no idea why i have been charged. First time. My rents taken the first if every month.