Consumer Protection Association Avis 119

Great team at CPA nothing to much trouble and most helpful especially Paula that looks after all our registrations

Big thanks from MEP

Fantastic company to work with Simon bent over backwards to help us with our requirements

I’ve been in the building trade over 20 years and as things change we have to adapt to. Finally bit the bullet to join an insurance backed guarantee scheme to comply with FENSA. So many to chose from until I spoke to Paul Mould from CPA gave me every bit of info I needed, explained it all in human terms not text book terms. Even called me back as he could tell I was busy instead of trying to sell sell sell.
Thank you for being patient

Brilliant _ Paul helped us through every stage of the process - very impressed

I enquired to the CPA as we were working towards our MCS assessment. I was contacted by Tim who gave me information on the IBG and deposit protection products available. At the time i was gathering information and costs and planned to contact other company's. Tim was very open to my questions and explained everything clearly, i decided not to bother contacting other companies and dealt with Tim throughout. He provided a personal and excellent service. We are now MCS accredited and have signed up. Thank you Tim.

Paul Mould provided an amazing service, so informative and efficient! Great experience

Simon and the office were excellent and made my experience a lot easier and turned my membership out very quick thanks for all your help

This company offers you limited to no protection and they are not there to help the consumer. In my case they were completely on the side of the supplier/trader, who of course, pays their premium/is their client.

You are not covered until the Job is deemed to be finished by the trader and in our case, if the trader went out of business before the job was completed, CPA would not cover us for any losses, so we we’re are total risk.

If you are engaging any trades person who is offering you the CPA cover then I would advise you to look elsewhere.

In response to your reply: I’ve already had several phone calls with your organisation, during which it was made very clear that your company would not offer any help, showed no interest, and demonstrated no level of responsibility or common decency.

For your records, the company we used was based in the Chobham, Surrey area. They are now bankrupt.

Paul Mould made my application with CPA so easy. I gave the required information, and he did the rest. He was efficient and responsive to emails. I cannot fault the service. He met my very tight deadlines. Wouldn’t hesitate to recommend. Thank you Paul, well done.

Great communication and quick process. Can highly recommend. Dealing with Simon was a pleasure as I didn't have to worry about anything with his help.

Great service and very helpful

Office staff were amazing, very helpful and insightful, had it turned around and sorted in less than 24 hours, incredible service would right recommend!

Spoke to Paul on the sales team, straight forward application process. Answered all my questions and sorted everything out in a timely fashion.

We have had a great experience with getting our IBG through the CPA. They've been so helpful from start to finish - especially with guiding us novices who had no idea what we were doing at first! Paul Mould has been our point of contact from day one. He has been really helpful, guiding us through every step of the process and being extremely patient waiting for us to get our ducks in a row, thanks Paul!
from Matt and Jess @ The Norfolk Sash Window Company

I would like to thank Simon Raphael for easing the process of obtaining IBG insurance. I initially thought it would require a MENSA membership to complete but he helped immeasurably and made it a pain free journey. He has been available for all queries and questions and has advised us on our next steps. Many thanks Simon

Simon went above and beyond i would recommend this company 100 percent great experience from start to finish.

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My personal experience with CPA in obtaining IBG insurance has been absolutely positive. Account Manager Paul M. guided me through the entire process, always answering my calls and emails promptly. I was able to ask any questions, and he provided clear and helpful support every step of the way. I highly recommend this company!

Simon Raphael has been excellent from start to finish in helping us set up our CPA membership. He is extremely knowledgeable and nothing is too much trouble. I truly feel this some of the best money we've spent this year and I'm very excited to see how we can use this to further our business.

Great from start to finish, I’ve used The CPA for a good number of years now and have just had to change from a sole trader to Ltd company, Simon was great kept me well informed through the process.

A good lad and a fellow Northerner, we do tend to stick together up North!!!

Great personal service from start to finish