I made an order 3 days ago. It was sent with next day delivery. It never showed up I have sent 3 emails and been completely ignored. Sent visa Royal Mail. I would just like a refund now please. T... Voir plus
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Lisez les avis des autres
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
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Easy to deal with
Found the brands I wanted, ordered online and they were here 2 days later.
Couldn't make it easier!
VERY SLOW/NO DELIVERY
I ordered and paid for my products over a week ago and they have not arrived yet. No communication from the company.
Missing half the order and wrong flavours sent
I ordered 6 liquids, 3 of which I chose to be Grapefruit Soda. Instead, I was sent 3 Fruit Punch and no Grapefruit Soda. I wasn’t made aware the Grapefruit Soda was out of stock, or that it wouldn’t be delivered, and I would have preferred to be contacted to ask which replacement flavour I would like, instead of the store just choosing for me. This is the 3rd or 4th time that this has happened now, and not only this, but on multiple previous orders, half of the order wasn’t even sent. We have tried to contact the store multiple times with no response or care. Wouldn’t advise buying from this company.
On time delivery exact product is…
On time delivery exact product is delivered .
It's a bit pricey but it's ok.
Great service and speedy delivery
Great service and speedy delivery , good choice not available to me in local shops and gotta say id use again just maybe chose wrong flavours
Only place to get my favourite flavour 😋
Only place to get my favourite flavour 😋
Always a great experience with The Ecig…
Always a great experience with The Ecig Store Macclesfield, thanks...
Disgusting company and faulty goods
- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.
100/10
Easy to order, always delivered quickly sometimes throw in some freebies, great service!
Last time I order from here
Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago
I am still waiting to hear back from my…
I am still waiting to hear back from my emails. Only 2 items arrived and they are faulty.
Order not received.
I haven't received my order and have emailed them without receiving any feedback.
Missing items
Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.
Same as alot of others recently
Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.
I have still only received 3 bottles…
I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!
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