I had specific requests with an order and sent emails asking for assistance. I've exchanged a few emails with your company since then and have always received responses within a few minutes. I feel... Voir plus
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Lisez les avis des autres
I had accidentally ordered twice and it was caught by someone at the company. They reached out to me to see if I had meant to do that, or if it was an accident. When I replied that it was an accident... Voir plus
Groovd Communication is and was excellent, postcode error meant Evri are at the moment unable to deliver, but Groovd have been brilliant in replying to me. Unfortunately Evri, not so much. Ap... Voir plus
The products good, smaller than a normal child’s book, but they should be able to sit with it on the floor, table, or hold it themselves easily. As it is a gift I won’t know how it goes until Chris... Voir plus
4,8
Excellent
193 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The response was very quick
The response was very quick, and Jenny was very helpful, and put my mind at ease.
29 septembre 2026
Avis spontané
On contacting customer service
On contacting customer service, I had an immediate reply with a satisfactory outcome.
29 septembre 2026
Avis spontané
I love this company's customer service
I love this company's customer service! Received answers very quickly before I was willing to place my order. My order was held for 48 hours until I completed it and also was provided with a discount.
Smaller businesses, not corparations, will go the extra mile and stand by their promises. They did just that and I greatly appreciate it.
29 septembre 2026
Avis spontané
Very good customer service
I was not happy with my purchase, so they offered me a 15% refund, or I could send the item back. The refund was actioned straight away. Very good customer service.
29 septembre 2026
Avis spontané
Corrected a confusing generated email…
Corrected a confusing generated email promptly. Thank you.
29 septembre 2026
Avis spontané
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
28 septembre 2026
Avis spontané
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
27 septembre 2026
Avis spontané
Problem solved
29 septembre 2026
Avis spontané
Very prompt reply to my query.
29 septembre 2026
Avis spontané
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
28 septembre 2026
Avis spontané
Prompt attention to my issue and prompt…
Prompt attention to my issue and prompt correspondences! Thank you.
26 septembre 2026
Avis spontané
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
27 septembre 2026
Avis spontané
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
21 septembre 2026
Avis spontané
Linny
Fantastic response to my question.very helpful customer service.Thank you.
25 septembre 2026
Avis spontané
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
26 septembre 2026
Avis spontané
Great customer service
Great customer service! Fast, friendly & efficient.
26 septembre 2026
Avis spontané
They responded right away
26 septembre 2026
Avis spontané
I like the continuous contact of…
I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.
25 septembre 2026
Avis spontané
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