thegroovd.com Avis 

I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.

The communication with this company is outstanding. Sadly, I had to cancel my order due to financial restraints but Groovd was so professional and understanding and processed my refund immediately. I will certainly buy from them again when I am able.

Very good customer service. Kept me in the loop on my order.

Vey quick in responding to my query and sorting it out.

Very fast response

Customer service to positively resolve an issue was second to none.

Really helpful got things sorted really quick

Feedback from the company is great & the addition of such whimsy in communicating their shipping process is sure to put a smile on anyone's face 😄. Very creative.

If the products are as good as their customer appreciation, I'll be very happy.

After submitting an order, I realized that the system automatically put my unit number to the 2nd line, which I was a bit worried. I emailed Groovd and I received a respond from Jenny very fast saying that she has added the unit number successfully. This might seem small but it's important to me. Good response, seems well organised. I feel good and am looking forward to receiving the goods.

Absolutely superb customer service! Couldn’t be more satisfied. Thank you so very much Groovd Team!! 🙌🤩💖
Outstanding!!!!

TheGroovd.com provided me with exceptional customer service when i messed up and entered my email address wrong and couldn’t find my order. They were on it so fast and were extremely professional and so nice!

The follow up and order correspondence has been greatly appreciated.

Excellent response time and great results. Customer service is amazing!

Talk about great customer service and a fast response! I paid through PayPal and it didn't redirect me there so I couldn't confirm my address. PayPal used an old address and I emailed the company immediately to change to the correct address and they sent me an email within 2 minutes and fix the problem! So thankful!

There was a quick response from Jenny. She gave me the information I needed to return the product. It will go in the mail tomorrow morning and I will let you know the tracking number.

I placed an order but somehow was not able to finish the order. You reached out to me and we were able to fix it. So now everything is fixed and the order will be processed and on the way. Thanks!

Proactively identified I erroneously placed two orders. Customer Service reached out to verify and canceled/refunded the duplicate order. Appreciate the proactive outreach.

Excellent, perfect

Thank you for your help with cancelling my subscription, at this time I unable to proceed.

Customer service was great. When I had issues with the order not going through, I contacted support and they were on to it quickly and had it sorted out in a very short time.