The Innocent Hound Avis 

379
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Very quickly delivery and no doubt the food is of good quality. I bought from the Meadow flavour but unfortunately it didn’t agree with my Cavalier and she had a very bad tummy after eating. I did int... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The dogs love the food and it's great for travelling and camping as raw food needs a freezer. I also asked for the subscription to come out on my pay day which was a service they didn't offer before.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've had innocent hound for a few years. Love the quality of the food and the helpfulness of staff if I've a question. The purpose of this review is to say how amazing Caroline in the office had... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always pleased wıth Innocent hound, great products and their new packaging for their dog food is great

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Fabricant de nourriture pour animaux
  3. Magasin d'alimentation animale
  4. Magasin d'articles pour animaux

Écrit par l'entreprise

Makers of the finest air-dried food and treats for pets, handcrafted in Yorkshire, using quality British ingredients.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

379 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(379)

25 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great food

Innocent Hound always send out an email a few days before the delivery date to let you know it's due and give you time to amend the order if needed. The food is excellent quality and is always well packaged.

24 novembre 2025
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Réponse de The Innocent Hound

Thank you for your review. We are pleased you find our subscription service works well for you, and that you are happy with the quality of our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Excellent customer service

Initially I was disappointed with the quality of the item but it only took an email to customer service to sort the problem, many thanks

24 novembre 2025
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Réponse de The Innocent Hound

Thank you for leaving a review. It is great to hear you were happy with our customer service. We are always happy to help.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Amazing service

Amazing service , cannot fault this at all. Fantastic products. Easy to use website that is very informative.
Only just starting use, but very impressed so far.

24 septembre 2025
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Réponse de The Innocent Hound

Thank you! We are so glad to hear you have had a good experience with us, and it is great to receive feedback on our website. We are always happy to help if you need anything.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Super fast delivery

Super fast delivery, beautifully packaged, exceptional product. 😁😁😻

24 septembre 2025
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Réponse de The Innocent Hound

Thank you for leaving a review! We are so pleased you love the product, and will pass on your kind comments about our packing to our dispatch team.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My dog loves this food!

My dog loves this food and it has been great digestion-wise as well! This is amazing as it's taken a long time to find what suits him. The food is packaged in a way that keeps it fresh and delivered safely.
The size is great for him too as most dry or air dried food we've tried gas been too small so that's another plus.
The only downside is that for a 38kg dog it is beyond our budget for his main food. However, we use it to supplement his main fresh food, and for walkies treats instead of nasty pretend meat treats.
Fabulous food for dogs that even smells like food!

25 août 2025
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Réponse de The Innocent Hound

Thank you so much for taking time to leave a review. We are very pleased you are happy with the quality of our food, and the packaging. Most importantly, it is great your dog loves our food. It does smell great!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My Ruby loves the venison treats

My Ruby loves the venison treats. Arrives in good time with excellent communication on delivery time. Comes very well packaged

25 août 2025
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Réponse de The Innocent Hound

We are so pleased to hear Ruby loves our treats. It is also good to know our delivery service is working well for you as well. Thank you!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Dogs love the treats!

Great product, my dogs love the antlers and treats!

25 août 2025
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Réponse de The Innocent Hound

Thank you for your review. We are pleased your dogs are so happy with our treats and antlers.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great quality dog food and friendly

Great quality dog food and friendly, Reliable service every single time.

My Rottie has been trained on innocent lamb casserole biscuits since he was 16weeks old.
He is almost 2 years old now and when we train, he gets excited just
as much as when he was a little pup !

25 août 2025
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Réponse de The Innocent Hound

It is lovely to hear your Rottie enjoys our food so much! Thank you for leaving a review.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Fabulous dog food super fast delivery

Fabulous dog food super fast delivery

28 juillet 2025
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Réponse de The Innocent Hound

Thank you for leaving a review! We are always pleased to receive feedback about our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Outstanding service with prompt and…

Outstanding service with prompt and responsive customer support, always willing to accommodate any request.

24 juin 2025
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Réponse de The Innocent Hound

Thank you for taking time to leave us a review. We are so pleased you are happy with our service and customer support.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles
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Réponse de The Innocent Hound

Thank you for leaving us a review! It is always lovely to hear our customers are happy with our food and service.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

The dog loves the food!

The dog loves the food. We are impressed by the ingredients and the packaging ensures the food stays fresh.

26 mai 2025
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Réponse de The Innocent Hound

Thank you for leaving us a review. We are pleased you dog loves our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great Service

Besides the fact the food is outstanding and my dog loves it. This company always give outstanding service and I believe value for money.
When ever I order a product it is always shipped quickly and importantly arrives quickly.

26 mai 2025
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Réponse de The Innocent Hound

Thank you for your review. It is great to hear you are pleased with our service. We know how important it is that dogs get their food in plenty of time!

Best wishes,
The Innocent Hound

Noté 4 sur 5 étoiles

The food is great

The food is great, the choice of ingredients are good great supplements to a raw diet. The air dried cubes are convenient to take when visiting or travelling and can be used as rewards / treats. Prices are creeping up sadly although understandable.

24 avril 2025
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Réponse de The Innocent Hound

Thank you for leaving a review. We are pleased you are happy with the quality and convenience of our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Happy Staffy

Ordered an XL antler chew for my Staffie, it arrived quickly and is genuinely XL in size. He loves it!

24 avril 2025
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Réponse de The Innocent Hound

Thank you for leaving a review. We are pleased your Staffie loved his antler!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great product and fast, reliable delivery

Switched to this as my dog (greyhound) would not consistently eat other foods and frequently got an upset stomach. She has now been on this for approaching 2 months and absolutely loves it - she finishes every meal and has (touch wood!) been well since. It is so much better than wet food as it takes up only a small amount of storage space and is easy to pack if travelling etc, plus the fact that it is calorie dense means small amounts can be fed, ideal for dogs with a sensitive stomach. Can also hand feed on walks or in training sessions. It is expensive for a large dog so I do feed 50/50 with a good quality kibble, but still really happy with the food. Being semi dry any uneaten food can be put aside and re-fed which means no wastage.

Delivery being fast and reliable is a big advantage over other suppliers. Really easy to amend your subscription or delivery details if needed.

This is a premium product but it feels fairly priced for such a good quality and convenient food.

2 avril 2025
Avis spontané
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Réponse de The Innocent Hound

Thank you for taking the time to leave us a review. Customers often comment on how convenient our food is to use and store, and it is great to know our subscription service is easy to use.

We are pleased to hear your greyhound loves our food, and hope she enjoys all the lovely flavours we offer!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Excellent products, and service

My dogs love their innocent hound food, we use it when we are away and can't take enough of the raw food with us. Also we use it for treats when we are out to encourage good recall, and they are always keen to come back for it.

24 février 2025
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Réponse de The Innocent Hound

Thanks for taking the time to review, it's great to hear your dogs love our food on your trips away and as treats for recall!

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

Great healthy food for my dog

Great healthy food for my dog. She loves them. Good discounts and excellent customer service with good environmentally friendly packaging and fast delivery.

24 février 2025
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Réponse de The Innocent Hound

Thank you for your review. We are really pleased your dog loves our food.

Best wishes,
The Innocent Hound

Noté 5 sur 5 étoiles

My two mini schnauzers

My two mini schnauzers, love innocent hound. Tried them on tbe treats first them the food, they cant get enough. Do also give them different dog.

15 février 2025
Avis spontané
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Réponse de The Innocent Hound

It is lovely to hear your mini schnauzers love our food and treats! Thank you for you review.

Best wishes,
The Innocent Hound

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