The Online Letting Agents Ltd Avis 

My property was let in days. The process of uploading info onto the TOLA site was easy and just as importantly the customer support was super quick and efficient right through to the signing of contacts and registering deposits. And all for a very reasonable cost. Don't usually give 5 stars but well deserved here.

Once again TOLA have provided a way above average service. Patient, efficient and super speedy. Kind to tenants and landlords and very responsive to queries.
Have use the team for many years and wouldn’t use anyone else.

My personal circumstances changed back in July 2022 meaning I had to rent my home out.

As a complete novice landlord, I initially went to the typical high street agents. Their pitches were all very compelling, their prices were eye watering. Over £200-250/m for a fully managed service.

I explored exactly what fully managed meant, as well as finding the excellent ‘Landlord Blog / Life’ website, full of information and guidance.

Fully managed meant they took the call from the tenant, used one of their ‘approved’ suppliers to get a cost and called me seek approval to fix the problem. I can understand why some may need that service, but I certainly didn’t. I’d prefer to have the call from the tenant so I can triage the issue and then, if needed, research the best company to fix it.

So my online hunting found The Online Letting Agents. With a fixed fee of a max of £55/m for their part managed service (tenant find and rent collection) it seemed a very obvious choice.

Naturally apprehensive that the service would be a lower standard, I phoned and spoke to Eleanor. After a 30 minute call asking many questions, I was left feeling completely reassured.

In August 2022 after just 24hrs of the Rightmove advert going live, I had my first tenant. The whole process was smooth, easy to understand and the rental income started coming in as expected.

The tenants unfortunately had to early terminate and so the property went straight back online and I’m now going through the process of checks for the new tenant.

The viewing request comes in the form of an email with the details of the person and some basic information, My job is simply to contact them, chat and arrange a viewing. Great way to get to know who’s going to be living in your property.

I’ve called and emailed Eleanor (and some of her colleagues) several times and her response time, customer service and quality of advice is excellent. Thank you Eleanor and the rest of the team.

I honestly feel like they genuinely have my back through this process.

Cannot recommend enough, and why on earth anyone would pay hundreds for the same service is beyond me.

The experience with TOLA is excellent. I have been using the service for several years. The agency has been super helpful and efficient by all means. They are very reliable and fair, compared to high street ones. Highly recommended without any reservation!

The Online Letting Agents are fast, reliable, always there to help with any questions. I'm always more than happy with the service I get from them when letting my flat. The cost is also a winner, so reasonable

It had been generally good, but that feeling has been changed.

They seem to have enough knowledge regarding this business, but they do work only by online. I have felt their treatments unsatisfactory whenever I had problems in maintenance basically because they never visited the property. (From my understanding, they are in charge of this on behalf of the landlord.) I felt it seems to leave their work to me (a tenant).

Finally two and half months ago, I cancelled a plumber calling due to miscommunication with the agency. And they charged the fee to me. I would like to talk if it is legitimate with them, but they haven't reacted my email properly for two months. I don't know if they are investigating now, but it does not look so.

Update 8 Feb 2023: It is good to know TOLA had considered my email. But I could have thought they don't want to talk with me because they did not tell me how they had treated my case before this review. I don't know if I rushed but it was not the best timing, shame.

Because TOLA left their opinion regarding that particular event (although my review was not about this, so I think they should have emailed me personally regarding this), I also would like to write my thought about this. But it could be long and I don't think it is useful to other users, so I won't review every detail what happened.

Nevertheless for those who are interested in, if TOLA and the person in TOLA whom I had emailed with agree, I would like to open our previous conversation regarding that visiting of the plumber. I am not claiming it is not my fault, but I think it is arguable and unfair to be judged by TOLA.

Excellent service. Nothing was too much trouble. Great help and support. Worth every penny. Thank you so much!

Everything was dealt with quickly and effectively. The team was very proactive and resolved any complications immediately. Have used them before and would use them again

Have enlisted the marketing help of the firm a few times and found them very well organised, intelligent and helpful. Will definitely use them again

Very prompt, friendly, informed and helpful service. Highly recommended. I would not go anywhere else to let my property.

The team is always prompt to respond and is always there at the end of the phone if needed. The services we bought from the Online Letting Agents - EPC, PAT testing, EICR, were delivered on time and were excellent. The AST agreement is written in clear, understandable English. We are very pleased!

I have been using the online letting agents for a number of years now and have always received very good service from them. I know I can rely on them. Thank you again Team!

This is a very efficient and effective means to rent out a property. The service works well and requires little intervention by the Landlord.

I can highly recommend this company with its a first class service and fast response times to any issues with a property let.

Super professional and highly responsive (which is rare these days). By far the best value agent out there, and the best service!

First time using The Online Letting Agents to find a tenant and provide a part-managed service. I have been impressed so far with their friendly and efficient service, and they are also excellent value for money compared to high street agents.

I researched which online company was the best and The Online Letting Agents appeared to be the one.
My time wasn't wasted as they were amazing. They helped my tennant (who I found within 3 days) and myself through the process professionally and speedily. I don't hesitate in recommending the Online Letting Agents as the whole process was smooth and efficient...thank you so much TOLA!

I have used TOLA many times before. I have also recommended them to others. If you have the time to review applicants and attend viewings then it will save you hundreds of £s compared to a high street estate agent. The staff are also very efficient.

I have used TOLA many times now and continue to be amazed at their efficiency! It's a rare commodity these days in any industry but perhaps especially so in theirs!
Their service is also great value for money