The Online Lighting Store Avis 

760
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a really positive experience with the online lighting store. There is a really wide choice of lighting of all types and with an extensive price range, from low to high. The lights I bought came... Voir plus

Noté 5 sur 5 étoiles

This was my third purchase. All three came on time and in excellent condition. I needed to return the middle one and this was managed efficiently by helpful staff. I am delighted with the quality an... Voir plus

Noté 5 sur 5 étoiles

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Voir plus

Noté 5 sur 5 étoiles

Excellent service! Rapid reply & information by téléphone. Rapid delivery to France, and very well packed. Once again we are very pleased with our purchase. Good quality floor lamp. Thankyou !

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

The Online Lighting Store...For All Your Lighting Needs.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

760 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(760)

190 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Good product and good service

Product as described there was an issue with the delivery where my and a ladies delivery had each others shipping labels on them, but Online Lighting sorted this with a minimum of fuss in the timescales suitable to me, so very pleased with the service and product.

20 mars 2026
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Réponse de The Online Lighting Store

Thank you for taking the time to lave a review, we really appreciate it!

Noté 5 sur 5 étoiles

Kitchen island

Beautiful lights very pleased with amber tone in glass.

28 mars 2026
Avis spontané
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Réponse de The Online Lighting Store

So glad to hear you are happy with your lights Mrs Francis.

Noté 1 sur 5 étoiles

Poor organisation

Bought a light after initially checking if it was in stock to then be told it wouldn’t be in stock for a couple of months. I then asked for the order to be cancelled as I didn’t want to wait that long and was moving address which I notified them of , two months later the light was delivered to my old address and I had to go and get it, luckily the new owners were honest people and let me know. I returned the light at my own expense , even though it was their fault for sending it in the first place and then had a long back and forth about my refund of which now they are not responding. The online lighting store has failed at every hurdle for me, they should have responded and resolved the matter with me as this situation was a result of their multiple errors not mine and I should not be out of pocket for their mistakes yet here we are.

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Super company to buy from.

I am super impressed with the Online lighting store. I was after a glass shield to replace one on my Montana Mother and Baby standard lamp. They have bent over backwards to help me with it. Unfortunately due to crossed wires and probably my incorrect description of the item I needed they have been unable to get the correct part I need. Without hesitation I have been refunded. Amazing customer service and for such a small item too. Thank you and especially to Joy Walker for her patience. More than grateful

2 mars 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank you for your great review Joyce, glad to hear you were happy with the service you received.

Noté 5 sur 5 étoiles

Grey crackle lamp base

Grey crackle lamp base. Lovely lamp base, good quality and delivered quickly. It was well packaged.

16 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thanks for the review Sue!

Noté 5 sur 5 étoiles

Straightforward delivery

Straightforward delivery. Helpful and courteous person.

24 février 2026
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Réponse de The Online Lighting Store

Thanks for the review Emma, we really apprecaite it!

Noté 5 sur 5 étoiles

Lovely light fitting

Lovely light fitting. Arrived really quickly. Great follow up customer service.

23 février 2026
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Réponse de The Online Lighting Store

Thanks for taking the time to leave us a review Lisa!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Love my lamp base, lovely quality and just the colour that I wanted.

20 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank you for your kind review, we really appreciate it!

Noté 5 sur 5 étoiles

Great items and communication

Ordered some lights but not enough in stock so further order from Germany made. All arrived and look amazing. Communication with Neil was good,
Will definitely use them again

8 mars 2026
Avis spontané
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Réponse de The Online Lighting Store

Thanks for taking the time to leave us a review Amil!

Noté 5 sur 5 étoiles

Lovely lamp

Lovely lamp, quick delivery. Very pleased, will use again.

7 mars 2026
Avis spontané
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Réponse de The Online Lighting Store

Glad you are happy with your lamp, thanks for the review!

Noté 5 sur 5 étoiles

Easy to find required product via…

Easy to find required product via Google search. Contacted the company who confirmed a spare part was available.
Arrived a few days later expertly packaged .
Can't wish for better service

9 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank for your review David, we really appreciate it!

Noté 5 sur 5 étoiles

A good experience with excellent customer service

The item was competitively priced and good quality. Upon delivery we found a broken pane of glass. We contacted them and they could not have been more helpful. A replacement piece of glass was delivered within days. Customer service was excellent.

18 février 2026
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Réponse de The Online Lighting Store

Thanks for your review David, we really appreciate it!

Noté 5 sur 5 étoiles

Good quality and service

Lampshades were exactly as shown and look perfect. Delivery excellent

20 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Glad you are happy with your Lampshades Val, thanks for the review!

Noté 5 sur 5 étoiles

Love my base table lamp

Love my base table lamp. Very pleased with it. Good quality and exactly as described. Will shop here again.

17 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Glad you are happy with your lamp, thanks for the review!

Noté 5 sur 5 étoiles

My order was delivered very quickly and…

My order was delivered very quickly and I’m very happy with the lamp.
Unfortunately part of the order had not arrived but communication from this company has been excellent. They are very helpful.
I would purchase from them again.

8 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your great review Denise!

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