The Online Lighting Store Avis 

761
•
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered a touch table lamp in August which worked on arrival. Next time I tried it less than 2 weeks later it didn’t! Emailed the company who said their supplier had a replacement in s... Voir plus

Noté 5 sur 5 étoiles

I had a really positive experience with the online lighting store. There is a really wide choice of lighting of all types and with an extensive price range, from low to high. The lights I bought came... Voir plus

Noté 5 sur 5 étoiles

This was my third purchase. All three came on time and in excellent condition. I needed to return the middle one and this was managed efficiently by helpful staff. I am delighted with the quality an... Voir plus

Noté 5 sur 5 étoiles

New living room ceiling lights ordered and email received giving estimated delivery time. Got a little worried as the estimated date passed however emailed and Neil responded with a reassuring and... Voir plus

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

The Online Lighting Store...For All Your Lighting Needs.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

761 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 55 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(761)

190 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My order was delivered very quickly and…

My order was delivered very quickly and I’m very happy with the lamp.
Unfortunately part of the order had not arrived but communication from this company has been excellent. They are very helpful.
I would purchase from them again.

8 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your great review Denise!

Noté 5 sur 5 étoiles

Huge brilliant shades

These lightshades turned up and were self assembly (obviously I didn’t read that properly on ordering) they were so quick and easy to do. Superb product and service.

20 janvier 2026
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Réponse de The Online Lighting Store

Thank you for your great review Carolyn!

Noté 1 sur 5 étoiles

Terrible experience with the company

Terrible experience with the company. I ordered from the UK to Spain and the delivery was delayed by three months. On top of that, they put me in charge to solve the shipping issue as they couldn't navigate it with their shipping supplier.

The promised a late-delivery reimbursement which has never arrived.

They lack in respondence, quality and professionalism.

19 février 2026
Avis spontané
Noté 2 sur 5 étoiles

An online experience.

We were very pleased with the design of the two lights but disappointed with the quality of part of the fittings which were poorly aassembled. We were dismayed in having to return the lights to Ireland! at our expense and are still waiting for a refund.

26 janvier 2026
Avis spontané
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Réponse de The Online Lighting Store

Hi Mr Rodgers, if you can send me your order number or get in touch with our Customer Service team we would like to further investigate this review and your order.

I can say that it is made clear on our Returns Policy that all returns have to be made o our Northern Ireland Distribution Centre, so I am sorry if this was a surprise at the time.

I am concerned about your quality issues with the product you had ordered and would like to investigate this further.

Noté 5 sur 5 étoiles

Brilliant company

Brilliant company, superior quality and delivered in good time.

23 janvier 2026
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Réponse de The Online Lighting Store

Thank you for this, these reviews mean a lot.

Noté 5 sur 5 étoiles

Aftersales service

I ordered lights and when they were delivered one of the lights was broken.When I contacted you replied very promptly and sent a replacement,The whole process was very smooth and stressfree and very professional.

20 janvier 2026
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Réponse de The Online Lighting Store

Great, sorry you had the initial disappointment, glad it all got sorted out as it should.

Noté 5 sur 5 étoiles

Great product

Great product, well described and good delivery

6 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank you, really appreciate this.

Noté 5 sur 5 étoiles

Delivery was a bit slow

Delivery was a bit slow, but overall a good experience.

20 janvier 2026
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Réponse de The Online Lighting Store

Sorry you were disappointed in the delivery timeframe, glad you had a good experience tho.

Noté 5 sur 5 étoiles

Good service and timely delivery

Good service and timely delivery, keeping in contact throughout.

19 janvier 2026
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Réponse de The Online Lighting Store

Thank you, this is very much appreciated.

Noté 1 sur 5 étoiles

I placed my order on 5th of January

I placed my order on 5th of January ! It’s already been more than a month and I have no word from them so far ! Nobody replies to me and my order 47593 is probably lost !! I demand immediate refund !

9 février 2026
Avis spontané
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Réponse de The Online Lighting Store

I can see your order has now been refunded, sorry we didn't live up to your expectations on this occasion.

Noté 5 sur 5 étoiles

Really liked choice of products as they…

Really liked choice of products as they were classic! Service was excellent as it came across on a personal level with reminders of stock etc., love my standard lamp and definitely buy from ' the online lighting store ' again.

23 janvier 2026
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Réponse de The Online Lighting Store

Thank you, glad you enjoyed the experience.

Noté 5 sur 5 étoiles

We purchased two fabulous pendant…

We purchased two fabulous pendant lights and are delighted with the quality. We received regular updates about availability and delivery times and any queries we raised were answered efficiently by email. We are delighted with their customer service and will use this company again.

21 janvier 2026
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Réponse de The Online Lighting Store

Great stuff, glad you had a good experience with us and we would welcome you back at anytime.

Noté 4 sur 5 étoiles

Reasonable Price

Reasonable Price, Decent Product, Delivered on time.

4 février 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank you!

Noté 4 sur 5 étoiles

All good but could have managed…

All good but could have managed delivery expectations better by advising of the timescale which was to be expected.

23 janvier 2026
Avis spontané
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Réponse de The Online Lighting Store

Thank you for your feedback Geoff, very much appreciated!

Noté 5 sur 5 étoiles

Great company

Great company. This is my second time ordering from them online. The beautiful lamps arrived so well packaged and secured. So pleased.
5 star rating . Thank you !

10 janvier 2026
Avis spontané
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Réponse de The Online Lighting Store

Glad you are pleased with your lamps Christine thanks for the review.

Noté 5 sur 5 étoiles

Had a issue with my order

Had a issue with my order, one of the best customer services, addressed quickly without any inconvenience and left me a very happy customer
Will be returning in the future
Highly recommend*********

29 décembre 2025
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Réponse de The Online Lighting Store

Thank you for your great review, we really appreciate it!

Noté 5 sur 5 étoiles

Excellent service

We received an excellent service from the company. There was a very good range of lights, they were competitively priced and the quality is excellent. We're really pleased with the lights we chose.

9 janvier 2026
Avis spontané
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Réponse de The Online Lighting Store

Thanks for your review Susan, we really appreciate it!

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