I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... Voir plus
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Établissement
Changer d'établissementSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Lisez les avis des autres
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... Voir plus
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Voir plus
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Royaume-Uni
4,9
Excellent
179 avis
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Julieta is more than capable supporting…
Julieta is more than capable supporting and friendly dealing with customers
3 octobre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
It was great service and It was great service and polite friendly good customer service I'm so happy with the staff their names .Ines and Fahim for their help at Westfield mall …
It was great service and polite friendly good customer service I'm so happy with the staff their names .Ines and Fahim for their help at Westfield mall
27 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Fahim was very helpful & friendly
Fahim was very helpful & friendly, I recommend
24 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your 5* review! We appreciate you.
The Perfume Shop
I bought today boss new addition…
I buy today boss new addition perfume. I have got as always best service from the team but special thanks goes to ♥️Enrique♥️from the westfield stratford city shopping mall one. He is such a sweet heart. Helped us alot. Really Appriciate
11 septembre 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Enrique was very helpful and informed…
Enrique was very helpful and informed about perfumes. He helped me find a perfume for my mom quickly and wrapped it nicely. Highly recommended
22 août 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
We popped in to buy perfume for my…
We popped in to buy perfume for my sister. Lyla was amazing. Really helpful and very professional. Thank you so much!
19 août 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review. It's great to hear you are happy with your recent experience. Thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The staff were nice
5 août 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Was served by the lovely Lily today at…
Was served by the lovely Lily today at the perfume shop Westfield Stratford. She went over and beyond and I got some real bargains too with free gift wrapping. Thank you so much!
28 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing service from Laiba today
Amazing service from Laiba today. She had a welcoming and kind attitude and was very patient while helping me.
27 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
The way he approached and served us was…
The way he approached and served us was amazing and his recommendations of perfume for my mum and dad was spot on. He has an amazing customer service skills happy 😊 😃 I'd be back on this branch to get served by him
23 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Exceptional Service
Guy served me today, at Westfield, Stratford. He was very friendly and patient. Took the time to walk me through the various scents several times, until I was eventually able to make up my mind. Exceptional service today!
19 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Customer Service was perfect
Customer Service was perfect. Zain did a great customer service for us. Love the service. Wonderful experience for me and my family. A polite and generous customer respresentative. Highly recommend the place.
18 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Enrique was very helpful on me coming…
Enrique was very helpful on me coming to the store, will be back soon definitely
16 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so pleased to hear you are happy with your recent experience. Thank you!
The Perfume Shop
Jannah was very helpful
Jannah was very helpful. Had the item i was looking for. Excellent quick service from her all the best :)
9 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Broken cap
I just collect my parcel today from Westfield gallery the perfume shop. But when I open the perfume box the cap/lid was broken but my perfume was still good condition. Only I’m so upset with the cap because i couldn’t carry that on my vacation I’m afraid it’ll lick the perfume. I specially buy this for my vacation that 3-4 days later and I have this broken perfume cap
3 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're sorry to hear the perfume cap arrived broken, especially before your vacation. We recognize your disappointment with this damage. We'll look into this issue to prevent similar problems in the future. Thank you for bringing this to our attention. If you would like, please pop in touch via email at reviews@theperfumeshop.com
The Perfume Shop
Customer service giving by Sabrina was…
Customer service giving by Sabrina was top notch, very patient and was very good at what she does.
3 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Customer service given by Sabrina was…
Customer service given by Sabrina was superb.
3 juillet 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Oyeshi - great assistance
Came in yesterday ready to purchase and was greatly helped my the staff, especially Oyeshi. It was the great customer services—the honest opinions, advice and answers to my questions that made me be the want to leave a review myself.
18 juin 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're happy to hear that our staff provided such great assistance during your visit. We appreciate you taking the time to leave us this lovely review. Thank you for shopping with us!
The Perfume Shop
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