I visited the Perfume Shop branch in Westfield Stratford (Ground floor branch). The sales assistant, Rose was extremely attentive to me, her customer service was exquisite! I will definitely be return... Voir plus
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Établissement
Changer d'établissementSU1076 The Gallery, Westfield Stratford City, E20 1EP LONDON, GB
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Lisez les avis des autres
Elena the deputy manger of the store really helped me with choosing the gift packs and helped me out with the best deals I really appreciated her kindness and time she was spending with me Thank... Voir plus
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★★★★★ Brilliant service, exactly what you hope for! Served by Neriah — her customer service was absolutely impeccable. She was so attentive, explained all available options and offers clearly, an... Voir plus
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Had a lovely experience with Rosaline at TPS in Stratford Westfield. Rosaline was very patient, friendly and went the extra mile to make our experience worthwhile. She even gave us a present after a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Parfumerie
- aussi dans
- Fournisseur d'arômes et de parfums
- Fournisseur de cosmétiques et de parfums
- Fournisseur de produits de beauté
- Magasin de cosmétiques
- Magasin de produits capillaires
Écrit par l'entreprise
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Coordonnées de contact
SU1076 The Gallery, Westfield Stratford City, E20 1EP, LONDON, Royaume-Uni
4,9
Excellent
179 avis
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Enrico was incredibly helpful
Enrico was incredibly helpful - would definitely come to this store again!
3 mai 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
The service is really great
The service is really great, and the shop assistants are super friendly. They introduced things carefully and the packaging is so nice!
30 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
the customer service was really great…
the customer service was really great on the second floor. we really appreciated the help and knowledge on perfumes.
29 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Very good service
Very good service. I had a nice experience at the shop on the second floor
28 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Enrique was very polite and helpful
Enrique was very polite and helpful. Thank you for your service.
25 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Nikita Stratford 2 so so helpful and…
Nikita Stratford 2 so so helpful and made me leave the with more than l had bargained for and it was sooo worth it. Good customer care
19 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Rude security!
Rude security. I didnt get his name but he was a mature black man. He had an African accent. Possibility Nigerian or Ghanaian. Perhaps you choose better when hiring security staff! Being rude to customers for no reason isn't in the job description. Incident happened on 15/04/25 at 8.30pm.
15 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
If you'd like to discuss this further, please email at reviews@theperfumeshop.com
Kind regards,
Sharain
The Perfume Shop Team
Amazing experience
Amazing experience, really helpful and kind from Enrique and the whole team!!
14 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I got the best recommendation from…
I got the best recommendation from Enrique. His a star and he made my shopping experience amazing!!!
12 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I visited 10/04/25 after 7 pm
I visited 10/04/25 after 7 pm. Unfortunately I had very waste experience. The sales person were busy about their own conversation. They’re very reluctant to serve the customer. One of them really rude when I asked her name she said I am not allowed to give my name.
10 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hi,
We're really sorry to hear about your experience. This isn't the level of service we aim to provide and we understand your frustration.
Please email us at reviews@theperfumeshop.com with your order details so we can look into this further and resolve it for you as soon as possible.
Thank you for your patience.
Sharain
The Perfume Shop Team
I'm very happy with the customer…
I'm very happy with the customer service and overall experience yesterday whilst purchasing 'Miss Dior'. Kay was very pleasant and assisted me and also gave me without asking multiple testers. This was at Westfield Stratford !!!
5 avril 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hello,
Thank you for your kind words about your recent experience. We're so glad to hear that you were happy with the service you received. We strive to provide our customers with a positive and enjoyable shopping experience and we're thrilled that you were happy with your purchase. We appreciate you taking the time to share your feedback.
Many thanks,
Jasmyn
The guy Moodi or Madi sorry for…
The guy Moodi or Madi sorry for misspelling, was very kind and patience with me to choose my perfume . I’m regular customer and honestly I bought lot of perfumes from this shop but he was the only one who really care for customers. In the shop was other 2 lady’s , not even hello , or thank you or bye .. very rude from them ! But the guy was absolutely very nice 😊.
5 mars 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
VICKY - Disgusting Customer Service from Vicky - Westfield Stratford
Absolutely shocking customer service from Vicky in the Westfield Stratford branch. I asked for the free gift with purchase for Dior which I am fully aware has been released after confirmation from the perfume shop app and managers for 2 other stores as well as working for the company myself and selling a few of these myself. However i was waiting for a sale to come before purchasing. Today was a flash 20% off sale so i decided to buy it today. Was served by a really sweet girl who tried to help me, however Vicky interfered saying im apparently not allowed the free gift, first her excuse was it is only for selected Dior perfume collections which i know is false - it is for any ladies Dior perfume for 50ml and over. Her next excuse was it is not on the website as 'free gift with purchase' which i was able to prove wrong too by showing her my basket on the app. Her final excuse was it is for mothers day - again false, as it has been advertised in several other stores already and online. I decided to go to the other Westfield branch and the girl was again so sweet and helped me straight away and had no issues scanning the free gift. However VICKY on the other hand straight away tried to find any excuse to make my experience difficult - so rude and unhelpful. I went back to her store to explain that it worked in the other store as she had previously embarrassed me and when I politely explained the situation she just shrugged her shoulders - absolutely no apology for her mistake or anything. I completely understand everyone makes mistakes, but her attitude was disgusting, so unhelpful and when she got proved wrong she was again very rude and sly, was not willing to apologise and shrugged her shoulders. What sort of manager and example is this to the rest of the team? Fix your attitude Vicky.
26 février 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
We understand your frustration with your recent experience at our Westfield Stratford branch. We strive to provide excellent customer service and are disappointed to hear that your interaction with a member of our team fell short of your expectations.
We appreciate you bringing this to our attention. We will use your feedback to review our training and ensure that all team members are equipped to provide the best possible service to our customers. We value your feedback and will use it to improve our customer service going forward.
Kind regards,
Sharain
Perfume
I was shopping around checking for perfumes to buy I was helped by Lyla from the Stratford Westfield branch she was amazing so patient with me allowing me to see different perfumes giving me good advice very well spoken can’t speak highly enough about her and wish her all the best it was a good day overall.
7 février 2025
Avis spontané
Réponse de The Perfume Shop - Westfield Stratford Ground Floor 256
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Excellent customer service and staff…
Excellent customer service and staff are always helpful
12 décembre 2024
brilliantly packed and beautiful smell…
brilliantly packed and beautiful smell its an amazing product definitely will be purchasing from this store again
7 décembre 2024
Reva was amazing she was very helpful…
Reva was amazing she was very helpful knew the kind of scent I was looking for and directed me well she was very kind and polite and should be kept on
12 décembre 2024
Avis spontané
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