ThermoSphere Avis 

Ellie was exceptional, she was knowledgeable and for the first time in a long time I really felt as though I was talking to an expert, ultimately her technical advice and support regrading towel bars and glass panel heaters led to us making a decision to move away from traditional plumbed heating to electric.

First class company with excellent communications, knowledge advice and support.
We are installing our fourth system in our barn conversion and we have been delighted with ThermoSphere service and quality. Highly recommend this company

Excellent service,
Good product knowledge.
Very competitivley priced.

We have used Thermosphere a few times now and Ruben has been absolutely brilliant. It's never too much trouble to amend quotes and answer our queries. The product itself it also the best we have used and makes UFH installations so much easier. It is a pleasure to work with them and would highly recommend.

Lirona was very quick and helpful to my requirement

Very impressed with Ruben Reynolds and his service in sorting out a B2B issue with one of our clients. Called on Friday afternoon to request additional stock and it was delivered directly to the customer (in Northern Ireland) by Monday afternoon. Can't fault it at all.

Actually won a competition for some thermophere membrane and a thermostat. Was incredibly pleased with how fast they processed the order and the communication. Would definitely recommend and would use them again

I have contacted ThermoSphere a couple of times about questions I had before both ordering and installation. On both occasions they were very quick to respond and were very helpful in clarifying my technical questions. Would highly recommend!

Great experience when wanting advice and help to purchase some 12 v heated towel rails, David Cowley at their head office provided great customer service and helped me get delivery direct in 24 hrs despite having purchased via a wholesaler.
Now they are installed they look very smart and perform faultlessly and despite the significant extra cost compared with normal electric towel rails / radiators we think they are worth every penny.

Having used a ThermoSphere heating system in my Bathroom for a couple of years, it made sense to add another ThermoSphere thermostat when installing UFH in my Kitchen. After getting everything installed, tested and connected, I tried to connect to the wireless hub, and started to struggle. One call to Lirona @ ThermoSphere, and she talked through a fix, with me, which resulted in a faulty hub being identified. This didn't pose a problem at all, as by the following day I had received a replacement, had installed it and had both UFH systems working on the hub wirelessly - absolutely fabulous service!

Recently installed Thermosphere membrane electric underfloor with BT21 thermostats controlling the various areas. Really happy with the finished result and love the fact I can control them from my phone. Spot on!

A Thermosphere Dual Control was installed in my shower room to control the underfloor heating and towel rail in May last year. I have found that whenever there is a power cut (even for only 2 minutes) the heating does not come back on when power returns. The controller switches off and has to be manually switched on again. I see that as a very significant deficiency in the product. I contacted Customer Service in February who told me that there was nothing that could be done to change this, but newer Dual Controls came on after power outages. So they do they do recognise this as an issue. Not happy.

Absolutely first class products, service and technical support... faultless!

Would just like to thank Lirona from your customer service team, for over 2 years now she has helped me and my company win and secure jobs and with the technical backup support she offers you cant go wrong with these products, great company and great support, also thanks to jodie as well

Fantastic products, very easy to install! Plus the team were great when I had a question about what to order, knew what I was asking and came up with a quick option that solved the problem with two floors I needed UFH for.

Ellie was extremely helpful in providing me with some clarification on the user instructions that had been provided at the time of purchase. She also kindly sent me updated instructions for my information.

Ellie Lisbon was extremely helpful this morning. We have recently had a bathroom renovation with underfloor heating fitted and have struggled to set timings for the Eco setting. Seems to come on randomly. She has identified the problem and we now need the electrician back. So far to date she’s been extremely helpful, very pleasant and communication superb. Thanks Ellie

Ellie Lisbon was very helpful in guiding me through setting up the company's Dual Control Underfloor Heating Controller and I am very grateful for both her patience and her product knowledge.

The only reason this is not a 5 star review is that Ellie wouldn't have had to help me in the first place if the Instruction Book that came with the product hadn't been so inadequate!

Great advice and co-operation from Ellie in my attempts to set up a new underfloor heating system. So refreshing to deal with somebody who genuinely wants to help a customer. She knows her stuff as well!!
Cheers Ellie, you come highly recommended!

All the best
Trev Lee

I can’t thank Jodie from Customer Support enough.
My elderly mother recently moved and we could not work out how to use the heating thermostat. I called Customer Support and Jodie spent time walking me through how to set up and use the thermostat properly. Jodie even sent me pictures!
The following day Jodie even took the time to call me to make sure that I had managed to get the heating working. Such amazing care and customer service! Thanks to all of Jodie’s help Mum is now warm.
A big thank you Jodie.