Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Voir plus
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Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!
L'entreprise a répondu
The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sor... Voir plus
L'entreprise a répondu
I recently purchased the below model of electric radiator, and I have been blown away with it. The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.
Coordonnées de contact
Bridge House, Pattenden Lane, TN12 9QJ, Marden, Royaume-Uni
- 01622 689440
- sales@thermosphere.com
- thermosphere.com
4,7
Excellent
176 avis
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Wonderful customer service and assistance
I've just had wonderful customer service from Linora Mehmeti at Thermosphere. I'd been completely defeated with an error message and the inability to solve it, or programme the timer. Linora was so lovely,patient and calm and took me through every single day to set each timer correctly and even when I managed ( somehow) to do a factory reset in error, she still kept going and helping me. A second call to her sorted another smaller issue and she was still laughing and smiling ( possibly grimacing and I wouldn't blame her if she had been!) . Really has made the use of this much simpler as I now know if I run into trouble again, there is an immediate response to a call from a human being ready to help. Thank you again Linora. You were marvellous!
17 janvier 2022
Avis spontané
Réponse de ThermoSphere
Hi Sharon,
Thank you so much for taking the time to post a review and for the super feedback! We'll make sure to pass this onto Lirona, who we know will be thrilled with your message.
Many thanks,
Your ThermoSphere Team
Having sold many different brands of…
Having sold many different brands of UFH, I came across ThermoSphere via a customer lead. After the first order went to plan, I decided to try them with another order... they are now my go to Electric UFH supplier. Excellent communication, prompt delivery.. even directly to my customers' front door. Keep it up.. Thank you!
24 novembre 2021
Avis spontané
Réponse de ThermoSphere
Hi Steffan,
Thank you for choosing us as your go to Electric UFH supplier! We look forward to continuing to work with you.
Many thanks,
Your ThermoSphere Team
Very helpful telephone support
We've had a Comfortzone (the old name for ThermoSphere) thermostat for our underfloor heating for about 8 years. It's developed a fault recently (not controlling the temperature properly). I rang ThermoSphere customer support - spoke with Rhylan - and they were excellent. I wasn't sure they'd have support for homeowners, rather than just people in the trade, but they were happy to help. We talked through the problem and they were able to diagnose the fault. Not something it's possible to fix, but the service was very good. Will happily buy another Thermosphere product for that reason.
12 novembre 2021
Avis spontané
Réponse de ThermoSphere
Hi Tris,
We are always here to help and glad we were able to provide the service we pride ourselves on. Thank you for taking the time to share your experience. We will make sure to share with Rhylan and the team.
Many thanks,
Your ThermoSphere Team
thermostars!!!
We have been dealing with this company many years and have always found it a pleasure. the sales team are very knowledgeable, helpful and the tech team are amazing. I have personally been looked after by ruben and have always found he is always professional and always has a solution. Great company with amazing staff!!
9 novembre 2021
Avis spontané
Réponse de ThermoSphere
Hi Tasshy,
Thank you for a fantastic review, we really appreciate it! We have passed the feedback onto Ruben and the team. We look forward to continuing to work with you for years to come.
Many thanks,
Your ThermoSphere Team
We have had so many problems setting up…
We have had so many problems setting up now the up arrow dosent work so we can't use it as it stuck to low temperature we have only used it two times not happy
17 octobre 2021
Avis spontané
Réponse de ThermoSphere
Hi Jayne,
We're sorry to hear that you’ve had difficulty setting up the thermostat. Please could you contact our team on 0800 019 5899 or email hello@thermosphere.com and we will happily help resolve the issue that you are encountering.
Thanks,
Your ThermoSphere Team
Super helpful and knowledgeable team
Super helpful and knowledgeable team. Top quality products - very happy and will recommend to my friends
12 octobre 2021
Avis spontané
Réponse de ThermoSphere
Hi Guy,
Thanks for sharing and writing this review. Glad we could help provide the products and knowledge you required. Thank you for recommending us to your friends, we look forward to continuing to work with you.
Thanks,
Your ThermoSphere Team
Excellent customer service from Jodie…
Excellent customer service from Jodie Swain today who helped reset a Thermonet thermostat for a guest bathroom which has been used very little since Covid.
Very courteous and patient at taking me through updating the settings.
7 octobre 2021
Avis spontané
Réponse de ThermoSphere
Hi Mark,
We have passed your feedback onto Jodie. Thank you so much for taking the time to share about our awesome Customer Service team!
Many thanks,
Your ThermoSphere Team
Quality product and service.
Great service from the rep who answers any questions that we have in a friendly manner.
The installers love this product as the cable and membrane are very easy to work with.
Would certainly have in my home.
23 septembre 2021
Avis spontané
Réponse de ThermoSphere
Hi Dazza,
Thank you for sharing your great service and product experience. We look forward to continuing working with you.
Many thanks,
Your ThermoSphere Team
Great Customer Service!
We regularly place orders with ThermoSphere and always find the service we receive very good.
Thank you ThermoSphere
16 septembre 2021
Avis spontané
Réponse de ThermoSphere
Hi Annie,
Thank you very much for sharing your experience and taking the time to write about the great customer service you received. We've made sure to share the feedback with the Customer Service team.
Many thanks,
Your ThermoSphere Team
Disappointing functionality
Our bathroom fitters fitted thermo sphere 5245RF a few months ago and I have been battling with trying to programme it ever since (with little progress). I am sorry to say that this is the most counter intuitive programming device I have come across. The first issue is that the touch screen is not particularly sensitive and needs a firm poke with my finger several times before it responds. On screen there are many icons that are confusing and do not necessarily represent clearly their intended function. As far as scheduling settings, well life is too short to set each day individually without the function to repeat daily patterns. Disappointed with this product and would expect better for a high end control.
19 août 2021
Avis spontané
Réponse de ThermoSphere
Good morning Annie,
We're sorry to hear that you're having difficulty with your thermostat. We'll pass on the feedback to our product team. If you do need help setting up your heating schedule please get in touch with our team on 0800 019 5899 and one of us will walk you through the process over the phone and get you up and running.
Thanks,
Your ThermoSphere Team
Good product but could be better.
I replaced a Thermotouch panel which had failed soon after moving into a new house with the same product now labelled Thermsphere and concur with other peoples' comment about the complexity of the UI.
The other problem is that even on the lowest brightness setting the panel is much too bright at night. This could easily be solved by a cover being made available as an accessory.
16 août 2021
Avis spontané
Réponse de ThermoSphere
Hello Milesf,
Thanks for sharing your feedback and apologies that you’re not getting on with the product as well as you expected to. We are actively seeking feedback from people with our products in their homes, and we’re working on updates to our thermostats so if you do find the time please email sales@thermosphere.com or call 0800 019 5899 with any additional comments that you think may help us to improve the product.
We may also be able to help you out with an updated version of the thermostat but we need to check a couple of things with you first.
Thanks again for sharing your comments.
Your ThermoSphere Team
Thermo sphere control touch - horrendous
The thermosphere control touch single programmable is one of the worst products I’ve ever bought. The set up to control the heating is unbelievably terrible - have to set up every day individually, no way to check the overall day’s program, or the week at a glance - you have to scroll through endlessly. Don’t buy.
6 juillet 2021
Avis spontané
Réponse de ThermoSphere
Dear Nicola,
Thank you for taking the time to provide feedback on the programmable thermostat and we are sorry to hear about your experience when setting up the heating schedule.
Please reach out to our customer experience team directly on 0800 019 5899 who will be happy to assist you and walk you through the advance settings which will help resolve this for you.
Thanks,
Your ThermoSphere Team
November 2025 Update:
Hello Nicola, you have probably long forgotten about this, but we now have a new thermostat. If you would like one, please email support@thermosphere.com. We will provide the Thermostat free of charge because we have used your feedback to ensure users of our latest thermostat have a much better experience. Thanks.
THERMOSPHERE REVIEW
We received excellent service with Damian.
We had a few problems on site and Damian advised us and managed to get us new material to site same day.
2 juillet 2021
Avis spontané
Réponse de ThermoSphere
Hi Shauneen,
Thank you so much for taking the time to post a review and we'll make sure we pass the feedback on to Damian.
Thanks again
Réponse de ThermoSphere
Hi Darren,
Thank you so much for your review and we'll make sure to feed it back to Rhylan.
All the best,
Your ThermoSphere Team
Everything was sorted quickly and…
Everything was sorted quickly and easily with Ruben and the team. We've had bad experiences in the past with Warm-up but these guys smashed it out the park. 100% sending our customers this way now
4 juin 2021
Avis spontané
Réponse de ThermoSphere
Hi Carl,
Thank you so much for the awesome review and we are really glad we smashed it out of the park for you. Looking forward to continuing working with you.
Thanks again,
Your ThermoSphere Team
We have installed a ThermoSphere mainly for the App
We have installed a ThermoSphere mainly so we could control the underfloor heating from another location. The App does not work and were advised that it wouldn't work for sometime. We should not have been sold this product with an app that doesn't work. We would not have installed this produce if we had known this beforehand. We feel really let down and would like a full refund.
20 mai 2021
Avis spontané
Réponse de ThermoSphere
Dear Jane,
Thank you for taking the time to provide feedback to us and we are sorry to hear about the challenge you have had with the app.
We are working on an app update which solves the technical glitch that some users are experiencing, so you will be able to control your electric underfloor heating with ease in the very near future!
In the meantime, please reach out to our customer experience team so we may update you directly.
Apologies for any inconvenience caused.
Your ThermoSphere Team
November 2025 Update:
Hello Jane, you have probably long forgotten your May 2021 review, but we haven't! We have a new thermostat available and if you would like one, please email support@thermosphere.com. We will provide the Thermostat free of charge because we have used your feedback to ensure users of our latest thermostat have a much better experience. Thanks.
Spoke to Ruben and he sorted everything…
Spoke to Ruben and he sorted everything out I needed and quick delivery….
14 mai 2021
Avis spontané
Réponse de ThermoSphere
Hi Paul,
Thank you for your feedback, we really appreciate it. We will pass on the positive feedback to Ruben who will be delighted.
Thanks,
John
The heating scheduler is inadequate
The heating scheduler is inadequate for a product of this nature. 7 on-off settings are required even if not necessary, the manual instructs the user to repeat past settings for unwanted time periods. Don't purchase.
7 mai 2021
Avis spontané
Réponse de ThermoSphere
Dear Andrew,
Thank you for taking the time to feedback to us about the setting up the thermostat.
Please reach out to our customer service team should you wish to replace the thermostat with an alternative that makes programming easy. It’s brand new to the range and we would love to get your feedback on it.
Thanks very much,
Chris
November 2025 update:
Hello Andrew. You were right. In 2021 our thermostats didn't cater so well for unwanted heating periods. We have finally resolved this with a new model and, as a thank you for your review, we'd like to send you one of our new thermostats free of charge. Please email support@thermosphere.com if you see this and would like to take up the offer. Thank you.
Professional team for any modern tradesperson
Professional, customer-focussed attitude; very good quality product; packaging delivery and communications are excellent.
7 mai 2021
Avis spontané
Réponse de ThermoSphere
Hi Ray,
Thank you so much for the wonderful review and we really appreciate you taking the time to feedback.
Thanks again,
Chris
Happy Customer
I purchased all the products for the UFH that were needed by our tiler for 50M2 of floor tiling, I ordered them on the Friday & paid for them over the phone and the whole order was delivered on Saturday afternoon & when the tiler come to carry out the works he was so impressed by the whole system & the quality of the products he is going to be using this system going forward, after installation it works perfectly and is easy to control & adjust the temperature as required.
So as a result you have one very happy customer:)
28 avril 2021
Avis spontané
Réponse de ThermoSphere
Hi Ben,
Thank you for taking the time to post your review and delighted to hear that everything is working perfectly for you. Great to hear what the tiler thought too :-)
Thanks again,
Chris
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