therugdecor.com Avis 

I ordered a rug and pad for my client. It took much longer than expected. When trying to track it there was no way to speak with anyone. I finally made a complaint against the company and then what do you know I get an email saying the rug was shipping the next day. Rug arrived and it is completely different from the rug shown online. The rug is mostly tan whereas the rug online looked mostly green. The description online said olive, cream and blue rug. Needless to say my client and I are very unhappy.

We ordered with some trepidation, given that TheRugDecor has no physical presence in the US (at least as far as we could tell). But after seeing TrustPilot reviews and then exchanging a couple of preliminary emails, we closed our eyes and jumped. Two months later -- to the day -- our beautiful custom rug arrived. It was 2.5 inches larger in one dimension, a half-inch larger in the other, and the colors were lighter than we imagined they'd be from online images. But no matter .. the rug is beautiful and well-made. We'll probably order another soon.

The colors online were very accurate and match my room perfectly. Considering it is a custom made to order carpet, it arrived quickly. It’s very soft and comfortable to walk on. It’s absolutely beautiful.

The rug is beautiful. The online ordering was easy to navigate. The rug came from India very quickly and was packaged in a way that kept it perfectly protected.

Worth the wait. Love these rugs. The colors, the textures, the way there where shipped was amazing and they were so protected! Highly recommend.

Very happy with this purchase

I am so happy with my rug purchase. The colors are vibrant, with a beautiful construction. I ran into an issue with my order and the customer service I received to sort it out was 10/10. They were kind and patient, and worked with me closely to resolve the issue. I will definitely purchase from them again.

Beautiful rug with great colors. Exactly as pictured.

Mostly a beautiful rug, just as described and viewed. Delivery was right on time!

The rug is made well. One thing though, the color it was shown on the website was much lighter than the actual rug.

Beautiful rug! Thank you! And it arrived perfectly. It did not require extra vacuuming and airing, as it was packaged so well. I’m feeling a bit bougie - as I know the rug is bespoke, having been made just for me. (Even though I know every rug is made specifically for each customer!) It’s excellent quality. The care and pride put into making it and sending it are appreciated! I’m going to order another rug from you!

I have not received my rug ordered on December 8, 2024. I was told by your customer support, rugs are "custom made" but 8 1/2 weeks is a long time. Customer support also said my rug should be finished last week and I would receive an email informing me of the shipment and delivery date early the week of February 3rd. No word yet. It's already been charged to my credit card. Beginning to believe this is an internet scam.

The rug is very good quality & colours & design great. The only disappointing thing was that I had requested that the fringing to be removed from the two edges & it arrived with fringing. Client was not very pleased.

I placed an order #6920 on 11/26/2024. It has been 57 days. I have been trying to call the company and have reached out via email for several days and no answer/response. The caller actually disconnects. This is very unprofessional. I feel like I have been scammed out of $1200.

The rug is gorgeous. It does pile but hopefully it will stop soon with frequent vacuuming, not a big deal. It’s soft and much more mellow in color than in pictures which actually worked great for our space. However, even though the rug was marked as “Ready to ship” it took 10 days for it to receive a shipping label and then another 10 to be delivered. Well wrapped

Very pleased with my rug, soft wool and beautiful dyes. I was able to select a size perfect for the space.

When I had an inquiry about my order, it was answered promptly, accurately and in a friendly manner. the reason for my giving 4 stars instead of 5 was that my rugs took quite a bit longer to arrive than I expected (that's what my inquiry was about). A "heads up" about that would have been nice to have.

I ordered a custom made rug for our office, which I paid for up front, Though it took a little longer than I anticipated, my inquiries were always met with courteous and professional responses and when the rug arrived we were quite pleased with the quality, condition, design and correct specifications. They did a great job and we would order again.