therugdecor.com Avis 

Love my beautiful new rug! It is perfect! Size and colors are exactly as expected.

Purchasing a rug from The Rug Decor went perfectly. Deepak communicated with me all along the way, the rug arrived when he said it would, and the rug is well made and gorgeous! I would definitely do business with him again.

I ordered a 10 x 13 rug for my bedroom that needed to be made to order due to the size. Deepak was my customer service rep and did an amazing job keeping me informed on the lead time. My rug arrived in great condition and the quality and color is so beautiful. I ordered another for my living room. Thanks!

Delivery was fine. The product is nothing like what I ordered. The colors are grey and dull. The carpet I ordered was a deep rich blue with turquoise accents. This rug is horrible.

The fact that the quality was worth the price. Great colors, not our typical style, but goes with colors already in the house

Mehmet’s knowledge and the quality of rugs in his shop are exceptional. The large assortment of high quality rugs made it easy to find exactly what we were looking for. If you are looking for beautiful, high quality rugs, we highly recommend visiting Mehmet’s store.

Steve & Pat

The rug I bought was not as pictured. I reached out stating this and asked for next steps; I got no reply. I have concluded that TheRugDecor is one of those shady companies who pretend to stand behind their products long enough to make the first sale, and cook their reviews to avoid having people discover the truth until after they’ve purchased. Recommends avoiding this company.

The rug is absolutely beautiful and very well made. It’s thick and very comfortable to walk on. I’ve read other reviews that mentioned communication was an issue but I received a reply within a day when inquiring about the rug shipment timeframe. I do wish there was an electronic way to track your rug as it nears completion but I will say it’s more than worth the wait!

I loved the flexibility you offered in sizing, design and color. We ended up ordering a custom rug and are very happy with the result. We will definitely be back.

I bought a rug, the order was cancelled with no communication from the company for the reasons, I think it was because the price was wrong. I emailed to ask what happened and no response. I loved the rug, but am having mixed feelings buying again from a company with such poor customer service

When I ordered the rug, I didn’t realize it would take as long as it did to receive it. Also, no follow-up email giving me an expected period of delivery. I felt the rug I received did not match the color of the picture shown on the website. The rug itself was of very good quality.

As described and shipped quickly

This is my second purchase from Rug Decor, and I’d gladly purchase more. Customer service promptly responds to questions and the quality is fabulous for the price point.

The rug took a little longer than was estimated, but I reached out to them, and they quickly responded and kept me up to date on the progress. They also refunded me a little for the inconvenience. When the rug finally arrived, it was even more beautiful than the pictures. I was very pleased with the rug and would definitely order from them again.

I had an issue with a rug I ordered so I emailed the company. I received a response the very next day and an offer to correct the issue by sending out a new rug. I received the new rug promptly! I would highly recommend this company for the quality and beauty of the rugs but mainly for the EXCELLENT customer service they offer!

I love our new rug from Rug Decor. The colors match the colors on the website which I was concerned about.
The communication through email was great. My only complaint was that the phone number had been discontinued! But Deepak got back to me right away with all of my emails. The shipment was quick. I’m very impressed.

We used this company because it had the best designs for dark green rugs, which are somewhat hard to find. I searched about 15 sites and hundreds of green rugs before selecting one. Yes, I'm picky. Sixty-five days after I placed our order, the rug arrived very well protected and packed. When we placed it in the foyer, we were delighted! Gorgeous! Thick under foot, correctly sized, such beautiful colors, lovely design!
Although the rug itself receives 5 stars, the service from the company receives 4 because they did not answer my early email inquiring about their return policy and did not initiate communication about the rug being late. My early question had been, "How could we return something within 30 days when the product would be delivered within 30-60 days?" I think this policy could be better explained on their website. From the customers' point of view, they often feel uneasy about a company that seems shady on returns. In the end, though, we could not be more pleased with our rug from the rug decor.

Good customer communication. Delivery was as expected

Terrible customer service. Rug never arrived after exiting two months.

I liked the variety of sizes, but the colors of the rug were not bright like they were online. I decided to keep the rug because I didn't want to deal with shipping back a 9x12 run. The quality does seem good!