We had been looking for a particular sized 100% wool rug and came across Carpet Binders. Right from the moment we entered the store we had amazing customer service and it seemed nothing was too much t... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Cannot fault anything. A very user friendly site, great choice of rugs, delivery well within specified time. And such good value, I wasn’t expecting such a good quality carpet at such a reasonable pri... Voir plus
L'entreprise a répondu
First of all, I apologize for the misunderstanding. this review is not new and was made before you gave away the high priced carpet. Thanks. You understood my grievance and helped, and without hesi... Voir plus
L'entreprise a répondu
Recently ordered the Miami cream rug, very pleased with the product. Actually it is much better than I thought, the rug loooks fantaastic, colours are more vibrant and lively than it looks on the br... Voir plus
L'entreprise a répondu
4,4
Excellent
15 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant quality at a great price.
2 avril 2023
Réponse de R O
Hi Michelle
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Do not recommend - very poor quality rugs
The rug was very poor quality: extremely thin and definitely not worth the price listed. It arrived in a very thin plastic packaging with the edges squeezed in, which meant it arrived damaged with huge gaps in the tracks at the edges. There was also darker fabric stitched into the white rug, this mark could be seen from far and added to the overall poor quality. Customer service helped with a refund, but that wasn't a pleasant experience. They were argumentative and extremely defensive about all the issues experienced, and did not apologise for the poor quality product and service received. But thankfully they eventually helped with a refund when I provided enough photographic evidence of the faults.
27 mars 2023
Réponse de R O
Hi,
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you feel this way and they you felt that the customer service team were unhelpful I can see from the emails they were trying to ascertain where the damage had come from so that could ensure the correct code for collection was used we are sorry that you feel they were unhelpful as this is never the intention of our customer service team.
Kind regards
The Rugs outlet
Competetive prices good quality and…
Competetive prices good quality and fast delivery. Would Recommend
2 avril 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Réponse de R O
Hi Kerrie
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great service.
30 mars 2023
Réponse de R O
Hi Yvonne
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and the great service you received.
Kind regards
The Rugs outlet
A beautiful rug just love it
30 mars 2023
Réponse de R O
Hi Suzi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Excellent service and nice product
24 mars 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Do I exist?
Months on I still haven't got my new rug. Ordered it well before Easter in order to show it off at a family gathering. Seems I do not exist, according to the courier! I have always received whatever I have ordered before, and being disabled I do a lot of online shopping, this is the only site that has not delivered
29 mars 2023
Réponse de R O
Hi Gillian
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you had this experience with DX Freight who were unable to gain access to your property despite several attempts we are sorry that this has happened to you.
Kind regards
The Rugs outlet
Good enough quality and lots of options…
Good enough quality and lots of options with affordable prices.
23 mars 2023
Réponse de R O
Hi Sevcan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Good quality and good service
Good quality effort able price and very great service till delivery
29 mars 2023
Réponse de R O
Hi Masuma
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Very good very happy with rug
28 mars 2023
Réponse de R O
Hi Susan
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Product as described and delivered very…
Product as described and delivered very quickly.
28 mars 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Great product and very quick delivery.
28 mars 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Delivered on time & value for money.
22 mars 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Lovely carpet.
28 mars 2023
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
Excellent customer service
I emailed the company to check when I could expect my rug. Within minutes I had a reply from Lucy. She explained the delay and offered an alternative which I was happy to accept. Rug received within days and completely fulfilled my requirements. Great value for money and excellent customer service from Lucy.
20 avril 2023
Avis spontané
Réponse de R O
Hi
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order and that Lucy from our customer service team was able to advise and help you accordingly.
Kind regards
The Rugs outlet
I received the item pretty quickly
I received the item pretty quickly, however the color is bright grey, too small and easily gets dirty, I won’t advise if you have small children
21 mars 2023
Réponse de R O
Hi Layla
Thank you for taking the time to leave us your review, all feedback is welcomed as it helps us improve our service to our customers.
Kind regards
The Rugs outlet
Horrible product
21 mars 2023
Réponse de R O
Hi Adnan
Thank you for taking the time to leave us your feedback all feedback helps us improve our service. We are disappointed to see that you have left us a one star review. We are sorry to hear that you feel your rug is horrible however we can not see that you have attemp0ted to contact us in regard to returning this for a refund therefore not allowing us to rectify your dissatidfacti9on with your order. Should you wish to return this for a refund please contact our customer service team on cs@therugsoutlet.co.uk
Kind Regards
The rugsoutlet team
Rug goof value
21 mars 2023
Réponse de R O
Hi Wendy
Thank you for taking the time to leave us your 5 Star review.
We really appreciate your positive feedback. We are delighted to hear how happy you are with your order.
Kind regards
The Rugs outlet
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.