Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Voir plus
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Lisez les avis des autres
Sale Lab sells distressed inventory products that haven’t sold in the previous season or seasons, often in limited sizes. Some items may be samples. They used to be good for a cheap bargain,... Voir plus
Tom is fab, he knows his stuff about fashion and enjoys people getting a bargain. Would highly recommend this shop!
2 orders within the past 2 weeks I’ve had issues with. One arrived with 2/4 items only yet I’ve been charged for all 4, chased multiple times and still no explanation as to where the other 2 items are... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Boutique de ceintures
- Magasin de jeans
- Boutique de sacs à main
- Joaillier
- Magasin de vêtements pour femmes
Écrit par l'entreprise
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Coordonnées de contact
Royaume-Uni
- thesalelab.com
4,0
Bien
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What a fantastic idea of shopping 🛒 around..
Truly saying.
Same as their name, it feels like they’ve redefined the art of offering top-quality products at incredibly affordable prices. It’s as if they’re running a lab dedicated to crafting the best shopping experience for their customers. What an amazing concept! I absolutely love what they are doing
27 novembre 2024
Avis spontané
Réponse de Sale Lab
Thank you so much, Anoop! We're thrilled that you love our concept and our dedication to offering top-quality products at affordable prices. Your support means a lot to us!
Absolutely perfect friendly staff lady…
Absolutely perfect friendly staff lady on shop floor so helpful and bubbly above and beyond to find what u need hanley sale lab
10 novembre 2024
Avis spontané
Réponse de Sale Lab
Hi Michele! We're delighted to hear about your positive experience with our friendly staff at the shop. It's wonderful to know they went above and beyond to assist you. We look forward to welcoming you back soon!
So glad I came across The Sale Labs…
So glad I came across The Sale Labs website! I couldn’t believe the prices! Amazing! All delivered within days too! I will definitely be a regular now! I have already checked what’s new in today! Thank you!
11 novembre 2024
Avis spontané
Réponse de Sale Lab
Thank you, Kirsty! We're glad you found amazing deals on our website and had a great shopping experience with fast delivery. We appreciate your feedback and loyalty!
Very happy
My second order with the salelab and can’t fault them. Although part of my order was missing I emailed them and they sorted it by refunding me and paying back the postage. Very good customer service and goods
28 octobre 2024
Avis spontané
Réponse de Sale Lab
Hi Caroline! We're sorry about the missing part of your order, but we're glad our customer service team could quickly resolve it for you. Thank you for your understanding and for being a valued customer!
Look order you can’t go wrong!,
I have been a customer of sale lab for quite a while and have always been very pleased with their service and goods on a couple of occasions when I have returned an item no trouble exchange or refund immediately..
13 novembre 2024
Avis spontané
Réponse de Sale Lab
Thank you, Mr Bailes! We're pleased that you've consistently enjoyed our service and products. We appreciate your loyalty and look forward to serving you again soon!
Seriously impressed
Seriously impressed. Great quality great service fast delivery.
1 novembre 2024
Avis spontané
Réponse de Sale Lab
Hi Barry! We're thrilled to hear that you were impressed with our service, quality, and delivery speed. Thank you for choosing us!
Réponse de Sale Lab
Thank you, Sarah! We're delighted that you had a perfect experience with both our items and service. We appreciate your kind words and your business!
Great site
I have ordered a few times now and I am really pleased with the products I purchase and always a great price it is a great site for bargains for many different things I always recieve my orders pretty quick as well so I will definitely be shopping on the site again,they get new items in all the time so you have to be quick because they sell out quickly and it's getting your size and for a really good price especially for some of the designer things
2 novembre 2024
Avis spontané
Réponse de Sale Lab
Thank you for your kind words, Lynn! We're so glad you're enjoying the bargains and quick deliveries. We always aim to bring in new items regularly, so keep an eye out for more great deals. Happy shopping!
Really fast delivery
Really fast delivery
I think that’s what everyone wants
Can’t fault Sales/Lab
*****
13 novembre 2024
Avis spontané
Réponse de Sale Lab
Hi Kenneth! Thank you for highlighting our fast delivery. We know how important it is, and we’re glad we could meet your expectations.
The staff at the Corby are so wonderful
The staff at the Corby branch are so lovely in particular Erin her customer service is second to none but to be honest all the girls are
3 octobre 2024
Avis spontané
Réponse de Sale Lab
Thank you, Lynn! Erin and the team will be so pleased to hear your lovely feedback. We’re thrilled you had such a positive experience at the Corby branch.
Excellent value
Excellent value! Great sandals. Fast delivery. Will definitely buy from Sale Lab again!
11 novembre 2024
Avis spontané
Réponse de Sale Lab
Thanks, Rada! We're delighted you loved your sandals and had a great shopping experience. We can't wait to see you back for more great deals.
Fantastic company
Fantastic company, I managed to grab a few bargains, really happy with the service I have received. Super fast postage, with attention to detail, packaged securely. Would highly recommend.
18 octobre 2024
Avis spontané
Réponse de Sale Lab
Thank you for your wonderful feedback, Verena! We’re so glad you enjoyed our service and secured some great bargains. Your recommendation means a lot to us.
Such a great buy
Such a great buy! Fantastic pricing and quick delivery. No issue with any purchase that I have made from Sale Lab. Everything has always been great!
31 octobre 2024
Réponse de Sale Lab
Hi Dean! Thank you for sharing your experience. We’re thrilled you found our pricing and delivery fantastic. Looking forward to serving you again soon!
so glad I used this company
I was reading the reviews before I purchased and was almost put off, Im so glad I used this company they handled me perfectly and I'm now enjoying my item at a great price.
15 octobre 2024
Avis spontané
Réponse de Sale Lab
Thank you for giving us a chance! We're so glad you’re happy with your purchase. Enjoy your item, and we hope to see you back soon.
Réponse de Sale Lab
Thank you, Julie! We're thrilled you love your coat. We hope it keeps you warm and stylish!
I am addicted to you
I ❣️ Most of the things I love. Okay, I need to be honest here, I am addicted to you for the look, for the price, for the ease of mind. When something I don't like I can return easily. Quick delivery, Quick return.
25 septembre 2024
Avis spontané
Réponse de Sale Lab
Thank you for your enthusiastic feedback! We're delighted to hear that you love most of what we offer, from our look and pricing to the convenience and ease of returns. Providing a seamless shopping experience, quick delivery, and hassle-free returns are all key priorities for us. Your satisfaction is our motivation, and we look forward to continuing to serve you with excellent products and service!
Cannot fault their customer service
Cannot fault their customer service. A logistics issue impacted delivery and they were truly excellent in their response. Many thanks.
20 septembre 2024
Avis spontané
Réponse de Sale Lab
Thank you for your feedback! We're sorry to hear about the logistics issue affecting your delivery, but we're glad that our customer service team could provide you with excellent support during this time.
Réponse de Sale Lab
Thank you for bringing this to our attention. We apologise for any inconvenience caused by receiving only half of your order. We take issues like this very seriously and want to resolve it promptly for you.
Could you please reach out to us directly at customerservices@salelab.co.uk or respond to this message with your order details? We're committed to ensuring your complete satisfaction and would like to make things right.
Looking forward to hearing from you soon.
They got my address wrong and gave me…
They got my address wrong and gave me a refund
31 août 2024
Avis spontané
Réponse de Sale Lab
Hi Katie, we’re sorry about the issue with your address but glad we could resolve it promptly. Thank you for your understanding.
This is my 3rd order from Sale Lab
This is my 3rd order from Sale Lab, and cannot fault the company. When considering placing my 1st order I hadn’t heard of the company so went to read reviews etc. so if you are thinking of placing an order all I can say is that the products are great, and delivery is fantastic.
29 août 2024
Avis spontané
Réponse de Sale Lab
Thank you so much for being a loyal customer, and for taking the time to share your experience!
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