Returned two items in the same parcel to save on postage, have been refunded for one and not the other. No way to contact a human, every email ignored, every attempt to contact via the form on their w... Voir plus
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Lisez les avis des autres
Sale Lab sells distressed inventory products that haven’t sold in the previous season or seasons, often in limited sizes. Some items may be samples. They used to be good for a cheap bargain,... Voir plus
Tom is fab, he knows his stuff about fashion and enjoys people getting a bargain. Would highly recommend this shop!
2 orders within the past 2 weeks I’ve had issues with. One arrived with 2/4 items only yet I’ve been charged for all 4, chased multiple times and still no explanation as to where the other 2 items are... Voir plus
À propos de l'entreprise
- Magasin de vêtements pour hommes
- Boutique de ceintures
- Magasin de jeans
- Boutique de sacs à main
- Joaillier
- Magasin de vêtements pour femmes
Écrit par l'entreprise
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Coordonnées de contact
Royaume-Uni
- thesalelab.com
4,0
Bien
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Keep doing what you’re doing! 👌
Been shopping with the sale lab for over 3 years now and been so happy with all the purchases! Feels good supporting a small business and for what I get back? My fav brands for so much less! I’m wearing my C.P Company polartec gilet as I write this, £50!! You will not get that anywhere else! Great company and great customer service! Keep doing what you’re doing! 👌
28 février 2025
Réponse de Sale Lab
Thank you so much for your support over the past three years we really appreciate it! We’re delighted to hear that you’ve been happy with all your purchases and that you enjoy supporting a small business. It’s amazing to know you’re getting your favourite brands for such great prices. We’ll keep striving to provide excellent products and customer service. Thanks again for your kind words and encouragement! 👌😊
Bargain prices and fast shipping!
I’d never heard of Sale Lab before, so I was a little hesitant when ordering as the price seemed too good to be true. However, I’m extremely pleased with my purchase. The jacket was shipped almost immediately and arrived next day, and the price was great! I’ll definitely be ordering again soon. Thanks
6 février 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Sale Lab. It’s great to know that your jacket arrived quickly and that you’re happy with the price. We look forward to serving you again soon. Thanks for choosing us! 😊
50% off literally means just that.
Rating revised as issue was resolved and refund received. Would have preferred the missing shoe but it wasn't meant to be this time.
Only sent one shoe in a damaged, sellotaped box. This is what they probably meant by saying 50% off.
Now they are refusing to reply to my emails and chats. Utterly disgusting. Will have to open a claim with my credit card provider.
28 février 2025
Avis spontané
Réponse de Sale Lab
We appreciate you reaching out. We are currently discussing this with you on our chat service and kindly ask that you return the shoe to us free of charge. Please let us know if there's anything we can do to assist you further.
it was a good place but rude staff, if you like self respect dont go there
it was a good place but i felt the workers were racist and bit rude.
Also they don't organize clothes rather than just stand and talk.
One guy was standing and chatting with a girl behind counter for 1 hour. try to get her number or something.
he was rude to the customers. talk and reply rudely and if anyone come to ask something he would find it disturbing. Many customers complaint about him.
I think the other fat lasy is his mother, because as soon as one customer confronted him for being rude. His mother suddenly came to protect him.
Very rude staff..........
15 février 2025
Avis spontané
Réponse de Sale Lab
Thank you for your feedback. We take all customer reviews seriously and strive to provide a welcoming and respectful environment for everyone.
After a thorough investigation, we found that the situation was not as described. Our staff members are trained to be professional and courteous, and we have not received similar complaints from other customers.
We apologize if there was any misunderstanding and hope you will give us another chance to serve you better in the future. If you have any further concerns, please feel free to contact our management directly.
Réponse de Sale Lab
Hi, we appreciate you taking the time to give us a 5-star review. We hope you will be back to grab a bargain very soon.
Good offers and quick delivery
Good offers and quick delivery . Thank you
30 janvier 2025
Avis spontané
Réponse de Sale Lab
Hi, we appreciate you taking the time to give us a 5 star review. We hope you will be back to shop with us again very soon.
5 star Despite a missing button on the garment…
Despite a missing button on the garment I still rate 5 star because I reported it and it was dealt with promptly and professionally
I was also given a part refund of £15 which I felt was generous but an appropriate response to keep me happy and to keep my trust and support for the company. It was my first time to buy and I will be more than happy to look for other tempting items.
8 février 2025
Avis spontané
Réponse de Sale Lab
Hi, thanks for your review. We are so happy you enjoy shopping with us. we are sorry there was an issue with your order but we are glad that we were able to sort your issue quickly. We are very happy to hear that you will be shopping with us again. 😊
Great price point
Great price point. Delivery is swift. Highly recommend
15 février 2025
Avis spontané
Réponse de Sale Lab
Hi, thanks for your review. We do all we can to make sure our customers have a great experience. Your feedback and recommendation are really appreciated.
Love this company
Love this company. Some great bargains, reasonable delivery charges and quick dispatch.
12 février 2025
Avis spontané
Réponse de Sale Lab
Hi, thanks for your review. We are so happy you enjoy shopping with us. We love our customer base and do all we can to make sure they have a fantastic shopping journey.
Réponse de Sale Lab
Thanks so much for your positive feedback!
Wow price point
Wow. Excellent price point. So much so that, ordered another. Thought maybe fake due to price . But Noooooo authentic and 3rd of the price.
31 janvier 2025
Réponse de Sale Lab
Thanks so much for your lovely review! :)
Great customer services
Great customer services, very helpful in resolving my issue! Thanks, Gabe
28 janvier 2025
Avis spontané
Réponse de Sale Lab
Thank you for choosing to shop with us! We’re delighted that we could assist in resolving your issue.
Hackett Blazer
Lovely Hackett blazer for less than £100 (RRP. £675). What's not to like!
20 janvier 2025
Avis spontané
Réponse de Sale Lab
Thank you We're thrilled you love your Hackett blazer and found it such a great deal. It's wonderful to know you're happy with the value we offer. Looking forward to serving you again!
Everything was good apart from I am 4 t…
Everything was good apart from I am 4 t shirt seems abit small for 4 year old.
14 janvier 2025
Avis spontané
Réponse de Sale Lab
Thank you, Nasim, for your feedback. We're glad you were happy overall, though we're sorry the t-shirt sizing wasn't as expected. Your satisfaction means a lot to us!
Fantastic prices on top quality brands
Fantastic prices on top quality brands
Some fantastic designers with incredible offers
Thanks Sale Lab
19 janvier 2025
Avis spontané
Réponse de Sale Lab
Thank you so much for your kind words! We're delighted you enjoyed the fantastic brands and offers at Sale Lab. Your support motivates us to continue providing great deals.
My son takes XS sized trousers which…
My son takes XS sized trousers which are very hard to get. We were over the moon with Hackett moleskin trousers that fitted perfectly without a belt and were a tenth of the shop price. Thankyou
19 janvier 2024
Avis spontané
Réponse de Sale Lab
Thank you, Mr. Armes! We're thrilled we could help you find the perfect fit for your son. It's always our goal to make quality and value accessible. We appreciate your kind words and look forward to your next visit!
Very good price
Very good price, excellent product and very fast delivery. Extremely happy with service. Big brands with very affordable price. Thank you
2 décembre 2024
Avis spontané
Réponse de Sale Lab
Thank you for the glowing feedback, Rob! We're so happy you’re pleased with the product quality, pricing, and delivery. Your satisfaction is our priority, and we’re glad we could make you happy.
Good communication throughout
Good communication throughout. My first purchase had to be returned. No hassle. Refunded within appropriate time frame.
31 décembre 2024
Réponse de Sale Lab
Thank you for sharing your experience! We’re pleased to hear you found our communication clear and the return process hassle-free. Your peace of mind is important to us, and we appreciate your support.
Réponse de Sale Lab
Hi there, please can you contact us at customerservices@salelab.co.uk and we can resolve this for you! Thanks
Ordered item then 2 weeks later told…
Ordered item then 2 weeks later told item is out of stock. I think it was a scam to get my details (and money). Never ordering from this website again. Be warned.
30 novembre 2024
Réponse de Sale Lab
Thank you for taking the time to share your experience. We deeply regret the inconvenience caused by your order being cancelled and understand your frustration.
We have looked into this matter and can confirm it was an oversight on our part, which we take full responsibility for. We want to assure you that this was not intentional and your personal details remain secure with us.
We did reach out to you directly with a goodwill gesture and an apology on the 13th December 2024. We hope you’ll give us another chance to provide the experience you deserve.
If there’s anything more we can do to resolve this, please don’t hesitate to contact us at customerservices@salelab.co.uk. Your feedback is invaluable as we work to improve.
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