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Lisez les avis des autres

Noté 2 sur 5 étoiles

Do not order from here. Ordered 7 days ago. £142 order never arrived. No response to emails. Having to get bank to charge back. Update: Order received 9th Sep (ordered Aug 28th). Got an emai... Voir plus

Noté 5 sur 5 étoiles

Excellent range of products at decent prices. Have ordered a few things now and all arrived very quickly and exactly as advertised. Can get high quality products not listed on many other UK sites. Wou... Voir plus

Noté 5 sur 5 étoiles

The Supps House has one of thr best range of flavours I’ve ever experienced, they’re all soo good I can’t even pick a favourite! Great customer service, great products and speedy delivery. Would defin... Voir plus

Noté 1 sur 5 étoiles

second time using them awful delivery service, they state ‘order with XXX hours and receive your parcel tomorrow’ paid full price for DPD next working day well within the delivered tomorrow option, 4... Voir plus

À propos de l'entreprise

  1. Service de fitness et nutrition
  2. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

Founded in 2017, The Supps House is an independent UK retailer dedicated to providing high-quality sports nutrition, health supplements and performance products from the world’s leading brands. Our mission is simple: offer the products customers want, at competitive prices, backed by fast delivery and exceptional customer service. Whether you’re an elite athlete, regular gym-goer or just starting your fitness journey, we’re committed to helping you achieve your goals with products you can trust. We’re proud to have built a loyal community of customers and have earned hundreds of 5-star Google reviews thanks to our reliable service, competitive pricing and genuine passion for the industry. Every order is handled with care, and we’re always looking for ways to improve the experience we provide. Thank you for choosing The Supps House. We appreciate every customer and every review, as your feedback helps us continue to grow and improve


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

61 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 11 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,4

Tous les avis

(61)

61 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service! I made a mistake with my order and the team responded quickly to help me out. The products came on time and were exactly what I wanted. I will be ordering from them again soon!!!!

7 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Order arrived on promptly

Order arrived on promptly,
I accident ordered the Ghost Whey protein in blueberry, but when I emailed saying it ordered the wrong item, it was quickly changed.

Great customer service

Would 100% recommend

3 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Awesome products at amazing prices

Absolutely outstanding experience with The Supps House! From the moment I placed my order, everything was smooth and professional. The products are genuine, high quality, and arrived quickly in perfect condition. Their prices are very competitive, and the customer service was exceptional—they were responsive, knowledgeable, and genuinely cared about making sure I had a great experience.

It’s refreshing to find a company that delivers exactly what they promise. I’ll definitely be ordering again and would highly recommend The Supps House to anyone looking for reliable supplements and first-class service.

2 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

It’s been 3 weeks since I have placed…

It’s been 3 weeks since I have placed an order and have not received it I’ve reached out multiple times by email and have not gotten a response at all. This is extremely disappointing would not recommend at all I just wish I would have checked out the trust pilot reviews before ordering avoid at all cost!!

7 août 2026
Avis spontané
Logo de Thesuppshouse

Réponse de Thesuppshouse

Hi Mohammed,

Firstly thank you for your order.

As you can see from your dispatch confirmation email your order was sent on time, unfortunately Royal Mail lost your parcel which is out of our control, we have resent the items to you and if the original parcel does ever arrive you can of course keep both.

Noté 1 sur 5 étoiles

Don’t waste your money

Don’t waste your money!

Absolute scam. Late order by 3 weeks meaning I had to buy the protein again from another company. The protein powder was clumpy and the company ignored me when I reached out several times to address the faulty product.

6 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Scam

Scam, ordered two items with delivery expected by Saturday 29th May. Nothing arrived, have emailed numerous times asking for an update to which I’ve been ignored.

Payment requested back through the bank so let’s see if they steal your money or not

7 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

SCAM

Has been over 4 months and i have not received my products. Have sent numerous emails and have not received a single reply. Ridiculous.

3 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

Got my product.

Got my product. Took a day longer than it should have. More updates on the delivery would be good. I panicked when I saw the below reviews but I received all my goods.

20 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid Avoid !

I ordered from this company around a month ago and the product come fine.
I since ordered again over 2 weeks ago and haven’t received my item, i initially got a order confirmation and a link to
DPD but they’ve not sent the parcel.
No one responds and you can’t speak to anyone, i would avoid there’s plenty of better supplement companies out there.

20 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Received wrong size - no response to emails

Placed and order 18918, for 40 servings of Hydreau electrolytes, order arrived but tub is 20 servings. Their website states 40. Have reached out straight after the delivery, no reply yet. Sent a second email - still no reply. Would avoid at all cost! Saying they reply within 24 hours and emails sent over the weekend will prioritised on Monday, clearly not!
They prompt to write a review straight after placing order, so that’s why probably their reviews in their own website is great. Should’ve checked here before.. disappointed ☹️

18 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

AVOID SCAM COMPANY

AVOID! Scam company ! Placed order for next day DPD deliver ! Been 3 days still no conformation or tracking information !! Sent emails but Customer service non existent !! Be warned !! #81370

12 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Same as other reviews

Same as other reviews, customer service does not exist. They delivered to the wrong address so been chasing it up and no one got back to me. Had to go to my bank. Wont be ordering again

25 février 2026
Avis spontané
Noté 2 sur 5 étoiles

Do NOT buy your supplements from this company.

Have ordered from this company several times before this unresolved problem. On this occasion, only half of the items I ordered were delivered. The three emails I sent asking them to send to rectify this have so far gone unanswered.

Very disappointing indeed and I won’t be ordering from them again. I would advise anyone looking for supplements to order from another supplier.

2 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Non existent customer service

Still awaiting product as evri have messed up however I have reached out to supps house three times for support with zero reply. Non existent customer service package is a week overdue, evri have confirmed package is lost and zero communication has been received

6 février 2026
Avis spontané

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