Steve was very helpful and understanding, took his time and helped calm me down with my worries, very nice and caring man
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Lisez les avis des autres
This morning I was contacted by a Scottish gentleman, name Lewis, from Zinc Group. Lewis was considerate totally professional with a great touch of humanity. From the start of the call to its conc... Voir plus
Spoke wtih Cara, great attitude, very compassionate and her energy was amazing. credit to your company. Thank you again Cara
They called was very polite soft spoken asked my situation and gave me a lot of advice and pointed me to other services that could help me. She helped me set up a new payment plan and went above and b... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Zinc Group is a UK-based company that works in partnership with leading financial institutions, utilities providers, telecoms companies, public sector organisations, and insurers. We support customers who have fallen into arrears by helping them find fair, affordable, and sustainable solutions. We are not a debt purchaser or seller — our role is to work with clients and their customers to agree the best way forward, with respect, transparency, and care at the heart of everything we do.
Coordonnées de contact
Royaume-Uni
- thezincgroup.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Neil helped me and was very patient and…
Neil helped me and was very patient and accommodating my heath issues
Scam call claiming I owe them money.
Neil
Neil, was very helpful and polite and went the extra mile by providing me with resources and support materials.
Received a email claiming I owe them a…
Received a email claiming I owe them a Debt, Tried to go on the website which looks like a Teenagers designed, Attempted to put my details in and it informs me there not correct. I won’t be calling and handing my personal details to a stranger either, Looks like I’ll just ignore any further contact.
Daud was very professional
Daud was very professional, patient, understanding and well informed. He gave me very good advice too. Excellent! Thank you
Very understanding and took time to…
Very understanding and took time to listen and come to an amicable arrangement. I have been worrying for months about this debt and creditors would not accept what I could pay. Panish from Zinc today was a star. Thank you.
Neil was excellent to deal with he main…
Neil was excellent to deal with he main the process painless and easy
I spoke with an agent called Neil
I spoke with an agent called Neil. He was polite and helped me tremendously. Thank you for keeping me at ease.
Edjail gave excellent customer service
Edjail gave excellent customer service and was so helpful kind and friendly. I have had this experience consistently work Zinc and it's very much appreciated. I have several struggles and they try to work with the client's situation and find a mutually acceptable solution. It's never nice to be in a difficult situation but Zinc truly makes you feel that you are more important than just getting payment whilst still focusing on what is available and possible to get the payment taken care of as soon as possible.
Really pleasant lady
Really pleasant lady, fast and efficient service sorted out the issue in minutes helped with matters outside of the basic issue- much easier than dealing with the company itself.
Very understood great service hanna was…
Very understood great service hanna was lovely and really helped me and her support was amazing thank you
Was feeling aprehensive phoning these
Was feeling aprehensive phoning these, but the guy I spoke to was lovely very understanding and very helpful thank you
Caitlin at the zinc group…
I spoke to Caitlin at the zinc group who helped me tremendously. She was full of empathy and very professional and put me at ease. Very good customer service received.
Had a call with Zinc from Neil
Had a call with Zinc from Neil, he was amazing. Super quick process and great communication. He was really understanding of my situation and has been a great help. Thank you
Very sympathetic lovely man
Very sympathetic lovely man
Very knowledgeable
Made a very stressful time a lot easier
Spoke with Neil at zinc regarding my…
Spoke with Neil at zinc regarding my account adviser was very helpful and understanding
Outstanding customer service!
The lady who handled my call was very…
The lady who handled my call was very polite and patient. I thought she was very well trained and delivered her service really well.
Amazing caring staff
Amazing caring staff
The lady I spoke to was very caring and understanding made me feel so much better about my situation
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