Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Voir plus
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Lisez les avis des autres
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Voir plus
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Voir plus
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Coordonnées de contact
Royaume-Uni
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
3,1
Moyen
213 avis
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N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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I have a problem with the stitching…
I have a problem with the stitching coming out of the belt on my new bathrobe and this company has no contact telephone number so I emailed them and got no reply so I went on their live chat three days ago and I'm still waiting for a reply
1 octobre 2023
The product is excellent value
The product is excellent value. Really good quality. The delivery took a few days but all good in the end.
14 septembre 2023
Could not track my order.
Could not track my order.
Chat button did not work when requested update on delivery.
Contact by email and messenger for a returns label.
Still have not got it.
17 septembre 2023
The order was received in good…
The order was received in good condition, on time and fast delivery with a friendly and polite delivery agent. I was very happy with my item as it was the same shade red as I was expecting quality is good and not expensive I will definitely recommend to friends.
15 septembre 2023
Decent quality
Decent quality, good range of products, quick delivery and reasonable price.
27 août 2023
A nice dressing gown but has its issues.
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for.
However, there were bits of the material shed all over house.
My husband has washed it before I have actually worn it to release the creases from packaging. I would definitely advise others to wash separately as a lot of the dye came out in the water.
28 août 2023
I asked for estimate time of arrival.im…
I asked for estimate time of arrival.im out quite a lot .didnt get reply. Luckily I was in when parcel arrived.i stay in south side of Glasgow East Kilbride 30 mins along the road took a week to arrive . Apart from that Dressing Gown Top Notch Terrific purchase 👌
26 août 2023
Hand towels
Lovely quality towels delivered quickly. Looks exactly like colour online. Very pleased.
20 août 2023
Good quality robe
Good quality robe, good price and prompt delivery.
Recommended - it my port of call for any further purchases.
7 août 2023
They look lovely and are nice and soft…
They look lovely and are nice and soft but don't dry you very well
18 juillet 2023
Lovely quality
Lovely quality. Colour good. Delivered to a safe place as I was out. Will order again from this firm.
9 juillet 2023
Really fast delivery and great quality
Really fast delivery and great quality. A present for my daughter to replace her ancient bathrobe.. she loves it!
10 juillet 2023
Good quality ,delivery on time.
9 juillet 2023
Don’t buy a Thistle bathrobe
Bathrobe is cheaply made and too small. Have emailed twice to request return and refund but no reply. Absolutely wouldn’t recommend this company or their products.
3 juillet 2023
Can I return it now ?
Your description of the robe was not accurate, I found it to be rough, crudely made, thread and bits of cotton coming out. It was also over priced, a similar robe, at half the price is available at Amazon, of similar quality, if not better. I am sorry that I bought and even more sorry that I did not return it.
22 juin 2023
Fast delivery and the item is fine
1 juillet 2023
my husband loves his night gown
my husband loves his night gown , feels soft comfy , perfect birthday present for him
22 juin 2023
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