Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Voir plus
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Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Voir plus
L'entreprise a répondu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Coordonnées de contact
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Royaume-Uni
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
4,4
Excellent
336 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Service and Value
Always use Tile and Stone - Great friendly, helpful service / value / products you will not be disappointed
3 février 2022
Great communication and knowledge
2 février 2022
Highly Recommended
Very helpful and knowledgeable staff. Ordered and delivered exactly when they had advised. Highly recommend.
2 février 2022
Very efficient and helpful good product
Reordered tiles previously bought
Very friendly and helpful staff
Very efficient ordering and communication once in store
15 janvier 2022
Réponse de Tiles & Stone Direct
Thank you for your positive feedback Abigail Town. I will pass them onto the team. Regards Sagren
Great service very helpful and efficient
12 janvier 2022
Réponse de Tiles & Stone Direct
Thank you for your positive feedback Dawn Amos, I will pass it onto the team, Regards Sagren
Look nowhere else
This is the second time I have purchase a bathroom suite and tiles from the company. The service and attention to detail when placing the order is faultless. I can recommend using them highly
31 décembre 2021
Réponse de Tiles & Stone Direct
Thank you for your positive feedback Nigel, I will pass it onto the team, Regards Sagren
Really helpful but not pushy
Really helpful but not pushy, will use again for future purchases.
18 décembre 2021
Réponse de Tiles & Stone Direct
Thank you Julie Blaney
Very helpful in dealing with my urgent…
Very helpful in dealing with my urgent request. Good job!
Thanks
Gabriel
15 décembre 2021
Réponse de Tiles & Stone Direct
Thank you Gabriel, Regards Sagren
Very happy with the service I received
6 décembre 2021
Réponse de Tiles & Stone Direct
Thank you Greg, kind regards Sagren
Réponse de Tiles & Stone Direct
Thank you Trevor Davis, kind regards Sagren
Had brick slips I wanted in stock
Had brick slips I wanted in stock, ordered and collected in no time. Top service!
1 décembre 2021
Réponse de Tiles & Stone Direct
Thank you Richard Hipkin, kind regards Sagren
Great personal service.
22 novembre 2021
Réponse de Tiles & Stone Direct
Thank you Ian Moyler, kind regards Sagren
Delivery dates wrong
Was originally told 3 to 5 days for delivery. When I phoned up after 11 dasy to find out what was going on I was then told it was going to be 5 to 6 weeks.
9 novembre 2021
Réponse de Tiles & Stone Direct
Dear Mr Bowler, our apologies for not having communicated effectively with you with regards to the delay of your order. I have discussed your review with the team, and we have introduced extra measures so that we prevent this from happening again. If there is anything further that we can do to assist, please contact myself on 01245 461 275. Kind Regards Sagren Naidoo
Really helpful and knowledgeable
2 novembre 2021
Réponse de Tiles & Stone Direct
Dear Angela, thank you for your positive feedback. Kind Regards Sagren
Excellent service
1 novembre 2021
Réponse de Tiles & Stone Direct
Dear Patrick, thank you for your positive feedback, kind regards Sagren
Extremely helpful business owner and…
Extremely helpful business owner and staff. They were both willing to make suggestions select samples etc. A good service
27 octobre 2021
Réponse de Tiles & Stone Direct
Dear Pat Uren, thank you for your positive feedback, kind regards Sagren Naidoo
Great choice of quality tiles and…
Great choice of quality tiles and superb customer service
23 octobre 2021
Excellent service all round
Excellent service all round. Full range of tiles to view, quick delivery, and very helpful staff: Scott advised on tiles and cutting and Juliana and Freya helped with the order.
Highly recommended. And this was at least the 5th tile shop we visited....
18 octobre 2021
Ordered and delivered within 5 days got…
Ordered and delivered within 5 days got what we wanted very good customer service
11 octobre 2021
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