Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Voir plus
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Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Voir plus
L'entreprise a répondu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Coordonnées de contact
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Royaume-Uni
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Great service and tiles came before the…
Great service and tiles came before the date they said so that was a good
Great choice and personal service at Tiles and Stone Direct
Visited Tilesandstonedirect to look for tiles for our en-suite.
Service was really good and a large choice of tiles with good advice from the team. Would certainly use again.
We were worried we couldn’t find the…
We were worried we couldn’t find the quarry tiles we needed, to match our originals laid in about 1950. We searched the internet. Our local tile shop had them! Knowledge of staff and delivery - all good
Great service from a very knowledgeable…
Great service from a very knowledgeable and patient sales team
I specifically needed a dove grey Ardex…
I specifically needed a dove grey Ardex mastic which was in stock. Quick and polite service. No issues at all
Service was excellent
Service was excellent, they spent as long as we needed while we selected what tiles we needed. The range of tiles is extensive. We then worked together checking measurements and then worked out the cheapest way to get the tiles i.e. boxes or single tiles. I've done 4 stars as my tiles are on order so I haven't taken delivery yet. I'm not expecting any issues and the tiles to arrive on time.
Freya at Tile and Stone
A great store with excellent range. Freya was extremely helpful, nothing was too much trouble, taking time to discuss the options without being rushed or pressured, offered to create an artist’s impression to visualise the tile and floor options. Making the decision so much easier, always with a smile. A fantastic representative and a great experience. Highly recommended
Great customer service
Freya has been awesome in helping us with choosing tiles. Loads of helpful advice and practical tips with layout. There was plenty to choose from, and they even held our order until we were ready to collect it. Highly recommend and a massive thank you to Freya.
Excellent customer service
Poor
The positive, was the gentleman was very helpful on the day and the customer services was good. However when my bath fitter went to fit the tiles every tile was damaged or chipped, when I informed the company I just about got an apology every box was clear stored outside the warehouse as the box was wet and falling apart.. it ashame I'm very disappointed
Always go to tiles and stone nothing to much trouble
Always go to tiles and stone nothing is to much trouble good range of tiles a special mention to Freya whitehead very helpful nothing to much trouble thanks
Absolutely first class but house number…
Absolutely first class but house number for delivery was written down incorrectly but driver phoned to get the right house number
Friendly efficient service
Friendly efficient service.
The tiles were delivered on time to my hose (small charge).
I would use T and S again.
Great store and very attentive staff
Great store and very attentive staff, unfortunately through no fault of there’s, my order was “trashed” by the courier and no further tiles were currently available. My refund was promptly handled by the staff.
Great service 🙏🏻
Great service and knowledge...
Great service and knowledge from the team at Chelmsford - thanks to: Matteo, Sagren, Chloe & Freya for assisting our kitchen and bathroom tiling needs!
This is a store you can get excited visiting, with a wide range tiles that other outlets don't have.
Very helpful and knowledgeable…
Very helpful and knowledgeable excellent customer service
You guys are superb
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