Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Voir plus
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Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Voir plus
L'entreprise a répondu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Coordonnées de contact
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Royaume-Uni
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
4,4
Excellent
336 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent service all round!
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Freya White is a true expert in all things tiling and bathrooms — what she doesn’t know isn’t worth knowing! Everyone there is friendly and helpful, and even the delivery comes with a smile. I’d absolutely recommend this store.
6 septembre 2025
Avis spontané
The sales assistant (Luke) was very…
The sales assistant (Luke) was very helpful in assisting me select the right tile product.
16 septembre 2025
The team were very helpful and…
The team were very helpful and knowledgeable. The tiles arrived on the agreed date and I was informed straight away.
14 septembre 2025
Very helpful and informative and so…
Very helpful and informative and so patient, nothing was too much trouble.
27 août 2025
All the staff were very polite patient…
All the staff were very polite patient and helpful
16 août 2025
Not yet received the items or have been…
Not yet received the items or have been given a delivery date. Also in the store nothing has a price on and when you ask the shop assistant don't know either, which they said will let me know, still after a week still can't tell me the price!!!
23 août 2025
Amazing service and on point advice 👏
Amazing service and on point advice 👏
Very knowledgeable about not only products they sell but give advice across the board
11 juillet 2025
Till this moment after receiving…
Till this moment after receiving payment from me , you never responded to me email till this very moment and we are taking this with our lawyers
12 juillet 2025
Great choice of tiles
Great choice of tiles, staff was very helpful and knowledgeable. Would definitely be my first choice when purchasing future tiles.
22 juin 2025
Lovely people and lovely tiles 👍
17 juin 2025
Excellent design service
We used the design service which Freya provided for us. She was excellent. She gave us numerous clear ideas (we had been struggling!). She was extremely patient with us and there was no pressure at all. Highly recommend Freya’s design service.
3 juin 2025
The staff were very helpful and gave…
The staff were very helpful and gave good advice. Well done to you all.
23 mai 2025
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