Freya is extremely knowledgeable and helpful. She has a can do attitude to give the customer what they they think they want but is also very artistic so is able to suggest alternatives to consider. Th... Voir plus
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Avoid Bracknell store at all costs! Staff are awful! Old guy behind the counter was extremely rude and unprofessional. Spent the whole time on his phone behind the counter. Was dismissive of any... Voir plus
L'entreprise a répondu
Fraya has been extremely helpful throughout the process. I have now used Tiles and Stone for 2 bathrooms fit outs and am intending to do a 3rd. The level of customer service is exceptional.
Tiles and Stone Direct is far more than your average tiling store — the personal service is outstanding. The team really listens, offers thoughtful advice, and always does it with a smile. Manager Fre... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tiles and Stone Direct in Chelmsford, Essex are a tile shop providing a superior selection and quality of natural stone, ceramic and porcelain tiles. We provide unrivalled services to the retail, construction, architectural and design industries, serving both the domestic and international markets.
Coordonnées de contact
Unit 2, Springfield Industrial Estate, Cuton Hall Lane, CM2 6PB, Chelmsford, Royaume-Uni
- 01245461275
- info@tilesandstonedirect.co.uk
- tilesandstonedirect.co.uk
4,4
Excellent
336 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
SAGREN FROM TILES AND STONE WENT OVER…
SAGREN FROM TILES AND STONE WENT OVER AND ABOVE GETTING MY FLOOR TILES CLEANED. WOULD HIGHLY RECOMMEND THIS COMPANY.
20 novembre 2024
Avis spontané
Great customer service
Excellent service by the staff very knowledgeable in helping me chose tiles
29 octobre 2024
Réponse de Tiles & Stone Direct
Dear Terry,
Thank you for your 5 Star review.
Kind Regards
Sagren
A+ service and economic as well
We are away currently and needed support with tiles for the house that is being built. Tiles and Stone were brilliant, made necessary allowances for the distance and then quick and a competitive price.
WE don’t go anywhere else.
15 octobre 2024
Réponse de Tiles & Stone Direct
Dear Andy,
Thank you for your 5 Star review...
It's a first for us...our customers buying tiles whilst (now) living in the Falkland Islands. Technology has certainly helped to get this over the line. I am glad that we could pull it off in very limited timescales.
All the best
Sagren
If it’s not right they’ll try hard to sort it
Despite having problems with the product we cannot fault Tiles and Stone Direct customer service. They clearly understood our dissatisfaction and went out of their way to try and remedy.
9 octobre 2024
Réponse de Tiles & Stone Direct
Dear Sue,
Thank you for your 5 star review. I am glad we got to a solution that satisfied your interior design vision.
Best Wishes
Sagren
Always very helpful and knowledgeable
Always very helpful and knowledgeable. Happy to share ideas and make suggestions on whatever project I undertake. Reasonably priced too.
6 octobre 2024
Réponse de Tiles & Stone Direct
Dear Mark,
Thank you for your 5 Star Review.
Please email us pics when you have completed your tiling project.
Kind Regards
Sagren
Very Professional
A very helpful Tile Shop. Good stocks of adhesives and grouts at decent prices. Easy parking.
30 septembre 2024
Réponse de Tiles & Stone Direct
Dear Jonny,
Thank you for 5 Star Review.
It's great to receive a complementary review from someone in the tiling industry.
Kind Regards
Sagren
All the staff are very knowledgeable
All the staff are very knowledgeable, friendly and so helpful. They have a huge selection of beautiful tiles.
Freya is a star. Would highly recommend them
25 septembre 2024
Réponse de Tiles & Stone Direct
Dear Andrea,
Thank you for your kind words and 5 star review. I will pass on your, "Freya is a star" to Freya...
Great to see that our efforts are recognized by our customers.
Kind Regards
Sagren
Amazing helpful staff
25 septembre 2024
Réponse de Tiles & Stone Direct
Dear Jennette,
Thank you for your 5 star review and positive comments. I will pass it onto the team.
Kind Regards
Sagren
Great displays and choice at their…
Great displays and choice at their showroom, helpful staff and prompt delivery.used these guys three times now and always a great service from start to finish
24 septembre 2024
Réponse de Tiles & Stone Direct
Dear Ceramics on the Hop,
Thank you for your positive comments and review.
Ps: I like the name... "ceramics on the hop" certainly catchy.
Best Wishes
Sagren
A great selection and very helpful
A great selection and very helpful, knowledgeable staff who went the extra mile for us. Would highly recommend.
4 septembre 2024
Réponse de Tiles & Stone Direct
Dear Richard,
Thank you for your recommendation and 5 star review.
Kind Regards
Sagren
Very Pleased!
We ordered tiles for our kitchen and entrance area fully. We experienced excellent customer service from Freya and Liam who were very patient and gave us expert advice about choosing the right tiles. We are so happy with the result and will be ordering again for our bathrooms soon.
15 juillet 2024
Réponse de Tiles & Stone Direct
Dear Babs,
Great to hear that you had excellent service from the team.
We design and supply all bathroom products and can also arrange installation if required.
Kind Regards
Sagren
Two girls didn’t even look at me when I…
Two girls didn’t even look at me when I walked in only the Lad asked if I needed any help
30 août 2024
Réponse de Tiles & Stone Direct
Dear Richard,
I humbly apologise for the staff having missed you on your visit to our showroom. I have shared your comments with the team and we endeavour to correct this.
Please get in touch with me and I will aim to rectify your experience.
Kind Regards
Sagren
0780 337 4206
Excellent Service
The attention and service received from our first visit to receipt of the tiles has been excellent, Freya was extremely patient and helpful throughout.
2 août 2024
Réponse de Tiles & Stone Direct
Dear Stephen,
Thank you for your complementary review and singling out Freya for her excellent service.
Kind Regards
Sagren
Fantastic customer service
Fantastic customer service. Extensive range of tiles and very helpful and knowledgeable staff. The entire experience was stress free and enjoyable. I would highly recommend and will be returning in future for any other projects. Thank you.
22 juillet 2024
Réponse de Tiles & Stone Direct
Dear Dipa,
Thank you for your kind words, recommendation and review of your enjoyable shopping experience.
Kind Regards
Sagren
Helpful with ideas
Helpful with ideas - efficient ordering and supplying tiles required
28 juillet 2024
Réponse de Tiles & Stone Direct
Dear Lynn,
Thank you for your 5 star review.
Kind Regards
Sagren
I found my experience with this Company…
I found my experience with this Company unprofessional and just a shambles really.
27 juillet 2024
Réponse de Tiles & Stone Direct
Dear Carol,
I am sorry that we have not met your expectations.
I am aware that this is late (3 months). We have had a change of the management structure over the last 3 months. I will endeavour to correct our behaviour and errors.
Whilst I understand that time as elapsed, if there are any tiling projects that I can be assistance of going forward, please do contact me directly on 0780 337 4206 or 01245 461 275 and I will do my best to rectify our past performance.
Kind Regards
Sagren
Fantastic
As usual excellent service from T & S and Freya goes above and beyond to ensure the customer is satisfied I couldn’t rate them higher.
29 juin 2024
Réponse de Tiles & Stone Direct
Dear John,
Thank you for your review and 5 star service.
Kind Regards
Sagren
Always get great service with these…
Always get great service with these guys, very helpful and friendly.
2 juin 2024
Réponse de Tiles & Stone Direct
Dear Mr Dervish,
Thank you for your feedback and 5 Star Review. I will pass it on our team.
Kind Regards
Sagren Naidoo
Freya was very helpful sourcing some…
Freya was very helpful sourcing some tiles for me which I had picked but had become out of stock!
Kept me well informed about delivery too.
Great customer service!
22 mai 2024
Avis spontané
Réponse de Tiles & Stone Direct
Dear Ran Dhanda,
Thank you for review and I am glad Freya was able to maintain our excellent customer service.
Kind Regards
Sagren Naidoo
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