Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Voir plus
L'entreprise a répondu
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Coordonnées de contact
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Royaume-Uni
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de TMT First
Hi there, Ceri.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I was very satisfied with the service
I was very satisfied with the service, it was done very quickly, with high quality and the shipping was super fast, I definitely recommend it
17 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Krisitina.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My repair was handled extremely well…
My repair was handled extremely well very prompt pick up ,Repair of my phone and return delivery was very quick im very pleased with my repair definately worth 5 stars ⭐️⭐️⭐️⭐️⭐️
10 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Anon.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Unfortunately I can't give it zero…
Unfortunately I can't give it zero stars.
Firstly, the watch is exactly the same as before I sent it for repair.
Secondly, there is zero communication from them to ask what is the problem with the watch or what they have done .
So overall extremely disappointed.
15 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Customer.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Take a leaf out of Apples repair…
Take a leaf out of Apples repair service, you are way too slow
7 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Mark.
Thank you for leaving feedback.
Our usual time frames for repairs to be completed and returned is 3-5 working days. Yours was completed within 5. We apologise about any inconvenience caused.
Kind regards
Owen
They actually listen!
They actually tested my tablet and found the fault, rather than just ignoring my comments and signing it off as working.
They were responsive and kept me informed of developments.
13 mars 2026
Réponse de TMT First
Hi there, Dean.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us.
Kind regards
Owen
Happy Customer Service Provider
The collection of my phone was swift, following the reporting of the fault. Then the ability to track my repair and receive accurate and informative updates on the status of the repair was very much appreciated. The phone was returned within a week, with the fault rectified. First class service!
15 mars 2026
Réponse de TMT First
Hi there, Lee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Collected on Saturday serviced and returned by next Saturday.
Always keeping me updated about my phone.
15 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Aldina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Amazing job tank you
13 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Pedro.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
I sent my samsung watch which was not…keeping charge
I sent my samsung watch which was not keeping charge ie: less than 8 hrs of standby usage from full charge . After the repairs the initial battery discharge issue is still there. I think it has gone worse. service order ref: 4292858228
5 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Jophin.
Thank you for leaving feedback.
We are sorry to hear this, to allow us to investigate further can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Réponse de TMT First
Hi there, Ayman.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great repairs
Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.
6 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Tracey.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Expensive and inconveniant
The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.
4 février 2026
Avis spontané
Réponse de TMT First
Hi there, Bernice.
Thank you for leaving feedback.
We apologise about any inconvenience caused. We have to ensure that the whole product is received otherwise repairs will be chargeable, alongside if there also is no warranty left on the product too.
Kind regards
Owen
Helpful and easy
Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.
2 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Z Flip 6 repair
Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.
5 mars 2026
Avis spontané
Réponse de TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great communication fast service
4 mars 2026
Avis spontané
Réponse de TMT First
Hi there,Karen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Very fast turn around on my repair.
7 mars 2026
Réponse de TMT First
Hi there, Ken.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Repair completed very quickly and kept…
Repair completed very quickly and kept informed of progress all the way through the repair
4 mars 2026
Réponse de TMT First
Hi there, Miss Kenward.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Prompt service.
11 mars 2026
Réponse de TMT First
Hi there, Paul.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Marius.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
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