Customer service didn't believe a missing toy had not been delivered with the remainder of a close to $500 order. Took three phone calls and an email thread to get a refund. (Used refund to re-purc... Voir plus
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Super quick smooth and fast. Only issue is they don’t deliver Maximum Impact (unsure why) and their lube is a bit overpriced but when in a pickle and don’t want to go anywhere it’s a great easy way to... Voir plus
Love this story brought to Roy’s so far from them.My first purchase was a dildo though that was damaged by mistake so I throw it away lol, had to go buy another but the cashier remembered me and infor... Voir plus
They offered 1-hour delivery and I paid over $50 for it BUT it took almost 3 hours for them to actually arrive. I could've driven to the store and back in that time and saved myself the money. If they... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Get if tonight, only Toys Tonight Delivers Adult Sex Toys right away, in a few minutes we pack up your order and usually get it to you within an hour. Open daily from 12 PM to 12 AM.
Coordonnées de contact
203 NW 36th Street , 33127, Miami, Etats-Unis
- 786-334-5600
- admin@toystonight.com
- toystonight.com
3,7
Moyen
98 avis
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N'a pas répondu aux avis négatifs
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Réponse de toystonight.com
We are sorry you are not pleased with your purchase, please contact us to see how we can make it right with you.
Spices up your life
Toys tonight has a great variety of products to help my life become sexier and their customer service is great.
30 août 2023
Not good customer assistance
The payment wasnt going thru online and the.clerk.at store couldnt take.my order over the.phone.
8 août 2023
Réponse de toystonight.com
We are sorry about this, believe me we want your order, however we can't process an order unless our credit card authorizing services approves your credit card. We know this can be frustrating and I apologize for any inconvenience. We will consider trying to process credit cards over the phone to avoid this in the future. Thank you for letting us know about your experience.
Great service
7 juin 2023
Not the best but convenient
I was quite excited for the service, as I was out of town and left in a hurry from home and forgot some things ;). However I was quite dissapointed with how long it took to get my order, on top of an item that was unavailable and was supposed to have been refunded but wasn't! I will say that communication was great amd was delivered discreetly.
7 juin 2023
After they sold my item they refused…
After they sold my item they refused and gave me a refund after my complaint
25 mai 2023
Réponse de toystonight.com
Thank you for sharing your feedback regarding your recent experience with our company. We appreciate your honesty and apologize for any inconvenience or frustration caused.
Upon reviewing your order and the details you provided, we found that the issue arose from the declined transaction due to a credit card authorization failure. We sincerely apologize for any misunderstanding or miscommunication that may have occurred during the resolution process.
Good customer service and thanks
27 avril 2023
Every since the first time I ordered…
Every since the first time I ordered from them it's been great customer service, on time delivery and they call to verify. This was my 3rd time ordering from them. I love this store. They have a new loyal customer. 🥰
3 avril 2023
The lady on the phone was so nice and…
The lady on the phone was so nice and respectful to us.
6 avril 2023
Réponse de toystonight.com
Thanks so much, we really appreciate your comments and review.
Réponse de toystonight.com
Thanks so much for the 5 star review
Delivery was late but the company was attentive
The company failed to delivery on the they agreed upon. As I wouldn't stay in Miami long enough to receive the late delivery, I asked the company to cancel the purchase and refund me. They did it promptly and someone from the company called me to check if everything was fine and to apologize for the inconvenience. Fair enough. Accidents happen. I am happy with this "happy ending". The company proved to be trustworthy and I will do business with it again.
4 avril 2023
Réponse de toystonight.com
We apologize for the inconvenience you experienced with our delivery service. We understand that you did not receive your order and we have issued you a full refund.
We take customer satisfaction seriously and strive to provide the best service possible. We have processed your refund and it should be reflected in your account within a few business days.
We will work to improve our communication methods and ensure that our customers are informed of any changes or delays in their delivery.
Thank you for bringing this issue to our attention and for giving us the opportunity to improve our services. We hope to have the chance to serve you again in the future.
Worst company ever.
26 mars 2023
Réponse de toystonight.com
I'm so sorry you had a bad experience with our company. As the owner of the company I'd like to know more about your experience so that I can make sure no one else has the experience you have had. Please write to me at admin@toystonight.com
The salesperson was very attentive to…
The salesperson was very attentive to me as it was my first time and ordering so line was east
Y
11 février 2023
Réponse de toystonight.com
Thanks for the 5 star review
The customer service from staff was…
The customer service from staff was great. The worker was helpful and kind. But we weren’t sent an item that we paid for.
4 février 2023
Réponse de toystonight.com
So sorry you had a bad experience. Please write to me at admin@toystonight.com so that I can get more details.
Great experience
Great experience. Products are nice and high quality and customer care was outstanding. Thank you!
7 février 2023
Réponse de toystonight.com
Thank you for the great 5 star review
Réponse de toystonight.com
Thank you for taking the time to leave a review of our store! We're glad you liked our displays and store front. If there's anything else you would like to share or anything we can improve on, please don't hesitate to reach out to us. Thank you again!
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