Transcription Puppy Avis 

208
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The most important thing to me is that my instructions be followed, and that if anything is unclear, questions are asked to clarify. My instructions were followed and, the format was perfect. The tran... Voir plus

Noté 5 sur 5 étoiles

I am impressed with the accuracy of the transcription and at how well you followed directions. I also was thrilled with the speed with which the transcriptions were completed. I found it easy to revie... Voir plus

Noté 5 sur 5 étoiles

I always pick Transcription Puppy becausse they are quick, pleasant to deal with, high quality, and their prices are reasonable.

Noté 5 sur 5 étoiles

I used Rev.com for years, until they switched to AI and continued to charge for "human trascription." The errors became too numerous and I needed a new vendor. I tried several companies with the same... Voir plus

À propos de l'entreprise

  1. Service de transcription
  2. aussi dans
  3. Service de transcription audio

Écrit par l'entreprise

You need your audio/video files transcribed quickly and accurately. But you don't want to pay high rates and miscellaneous surcharges. Problem solved! You can get your transcriptions done within one day* at the lowest rate to be found. * Recordings of 60 minutes or less and not complex in nature will be delivered within one day.


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4,8

Excellent

TrustScore 5 sur 5

208 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(208)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Recommended

A well priced, quick, and efficient service. There were some issues with incorrect word interpretation, which I believe was due to language differences. I really didn't know what to expect, and was pleasantly surprised. Would definitely recommend.

29 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

You won't regret it!

The turnaround time was excellent. I didn't wait long at all. The accuracy was astounding. I will definitely use them again in the future.

5 avril 2023
Noté 2 sur 5 étoiles

4 issues

The pricing was misleading - advertised at from 55p per minute yet I paid 92p. No choice between US English and English spellings. Commas and capital letters mis-used. The worst for me though was I editing the text in their editor, saved it, and when I uploaded to my Youtube video none of my editing had been saved.

5 avril 2023
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Réponse de Transcription Puppy

Dear Customer,

Thank you for taking the time to provide us with your feedback. We appreciate your concerns regarding our pricing, language options, and editing features.

We apologize for any confusion that may have arisen regarding our pricing. Please note that our advertised pricing starts from 55p per minute and is dependent on the customer's lifetime spending. We offer generous rebates for loyal customers to use in the future. We strive to be transparent about our pricing and ensure that all our customers are aware of our pricing models. For any questions or concerns about our pricing, please refer to our published pricing page at https://www.transcriptionpuppy.com/captions/pricing.php

Regarding language options, our system automatically detects the user's IP address and sends the English version based on the detected location. However, we understand that this may not always be perfect, and we are happy to manually convert it for you if it is not in the correct English. Please contact us if you require this complementary service.

Regarding the editing feature, we apologize that your editing did not save properly. Please note that, in order for the online editor to save properly, you must be online and connected to the internet. Once you have saved the text, please refresh the page to ensure that it has been saved correctly to our server. If there are internet issues or if you are not connected to the internet, the changes may not save properly.

Thank you for bringing these issues to our attention, and we will continue to work towards improving our services to meet your expectations. If you have any further concerns or questions, please do not hesitate to contact us.

Noté 5 sur 5 étoiles

Great and Professional Transcript

My boss was very pleased with the transcription that was done by your transcriptionist and company, that he instructed all future transcripts to be requested with Transcription Puppy. The transcriptionist was great and always in communication with me during the whole process! Also the cost is super affordable!

21 mars 2022
Noté 5 sur 5 étoiles

Extraordinary service

I appreciate the accuracy of the transcribing my minutes where there are 12 individuals speaking - some at the same time. I also am thankful for the quick turnaround of between 24-48 hours when it would normally take me weeks to devote time to transcribe the recording.

8 mars 2023
Noté 3 sur 5 étoiles

use Common Sense but i get it

I am new to this service. Generally Satisfied for what i get for the price, however, wish that the transcriber would use some common sense when it comes to transcribing Dollars and Cents. i.e., when i say "twelve dollars and fifty cents", they should transcribe "$12.50". this being said, i do understand the "verbatim" needs for most people. But for me, in Real Estate, it adds a lot of work having to go back and fix things that seem so obvious to me. But, again, this services saves me and my team a lot of TIME. I suppose the positives outweigh the negatives.

6 février 2023
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Réponse de Transcription Puppy

Dear DM,

Thank you for your feedback regarding our transcription service. We are glad to hear that overall you are satisfied with the service we provide. We apologize for any inconvenience caused by the transcription of dollar amounts, and we appreciate your suggestion of using algebra instead of spelling it out.

Rest assured that we have made a note of your preference for both verbatim and non-verbatim orders. Going forward, we will ensure that dollar amounts are transcribed using algebra to save you and your team valuable time in editing.

Thank you again for your feedback, and please do not hesitate to contact us if you have any further suggestions or comments. We are always looking for ways to improve our service and make it more efficient for our customers.

Best regards,

Jay @ Transcription Puppy
Operations Manager

Noté 4 sur 5 étoiles

The most accurate for the price

On a couple of occasions I misunderstood what I needed to do. The folks at Transcription Puppy were willing to correct my mistakes without charging me. After using a number of transcription services I found that TP is one of the most accurate with the some of the most affordable prices. I plan to continue to use Transaction Puppy.

1 août 2022
Noté 5 sur 5 étoiles

Good

Easy to use, mostly accurate, speedy turnaround, affordable.

6 mars 2023
Noté 4 sur 5 étoiles

Great customer service

Initially I wrote a review that was only one star as the work I received wasn't great.
I received an email from Transcription Puppy wanting to show me that they can do great quality work. I gave them the opportunity to show me that they could produce good transcripts.
Within the week I had received copies of my transcripts that were much better. Much better.
These guys seem to have really caring customer service and I'll give it to them, they made things better by reproducing my work. I was impressed at the customer service, and now, the quality of the transcripts. Thanks for your time and care.

5 décembre 2022
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Réponse de Transcription Puppy

Dear Luke,

Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the poor quality of the transcriptions you received.

Could you please let us know where you emailed your complaint? We do not have any official email address for customer feedback, we provide 24/7 live chat, secured message in your control panel and 24/7 telephone support to ensure that our customers can easily reach us and get timely support.

We understand that you mentioned in your review that the files were for use in court and we transcribed them verbatim, word-by-word. This may sometimes result in transcriptions that may not look like good English. However, we will immediately review the files again to ensure that they are accurate and usable for your intended purpose.

Once again, we apologize for any inconvenience caused and assure you that we will do everything in our power to make things right. Please reach out to us via our available channels and we will be happy to assist you further.

Best regards,

Jay @ TranscriptionPuppy
Operations Manager

Noté 4 sur 5 étoiles

Overall

Overall, the transcription was accurate. There was a couple of names that were wrong, but overall...love you guys...I will continue using you and recommend you to anyone.

20 février 2023

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